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Newcomer
Jan 21, 2024 12:08 AM UTC
Question

Cancelled ProAccount last year but got charged again for another year.

I cancelled a ProAccount last year around May but just recently was charged for another year. After I cancelled the ProAccount I received several emails about reinstating it..which I ignored because I no longer have a need for a ProAccount. Why was a charged for another year? How can I get a refund?

1 reply

S_K
Employee
Employee
Jan 29, 2024 7:04 PM UTC

@JulieA8 

 

Did you follow the steps outlined in Canceling Your Subscription?

 

Please reach out to Zoom Billing for further assistance.

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