Community Resources

Subject: Request for Re-activation of 500-person Zoom PackageDear Zoom Representative,I am writing to address an issue regarding our Zoom package subscription and to seek your assistance in resolving it.In August, we initially purchased a Zoom package for 100 participants from your company. Subsequently, we upgraded our subscription to accommodate 500 participants between September and October.However, in October, we sent an email requesting the cancellation of the 500-participant package. Our intention was actually to cancel the second package and continue with the initial 100-participant package we purchased in August. We only wanted to remove the additional 400 participants and continue with the original 100 participants. Unfortunately, due to a technical glitch or misunderstanding of the situation, we were unable to establish effective communication with you. Consequently, the entire package was canceled. Knowing that refunds are not possible, we now request the reactivation of the

Hello,I want to divide a bill of 389 USD into smaller ones to be able to pay them with multiple/different credit cards, currently i'm in Egypt and there is a limit of each card 150 USD, so please guide me to the steps or who to contact to support me in dividing the bills so i can pay them this month. Thanks in advance,Mohamed

Hi, I have had a Pro account for a few years now, so I should be able to use the web ticket feature in the service center. Unfortunately, the system detects me as a basic account and precludes this possibility, how can I tell support that my account is pro and thus access the support functions that are due to that type of account?Thank you

I have been using the same credit card on auto pay every month for my Zoom Pro account, but last December and January , my payment history showed unpaid , but in February I decided to use my card and pay since the system was not auto deducting. The past payment was cleared but now i cannot make a new payment for the month of feb. I tried my card again but it showed error. I used someone else s card and the payment was done but within 24 hours my money was credited and I am on my basic plan again. I have mailed them and they have refreshed my account but my card is still declined when i am trying to pay for upgrading. please help

How do I invert my Zoom background to look like a mirror? I have a cool background but has letters and I can't make it work the right way, it is always inverted and looks terrible.

Hallo, we need your tax residency certificate for 2023 for Poland. Where can I get it? 

I had set up my account to send me text messages for the 2 step authentication. Now I do not get the text messages and cannot back into my basic account. I found an email that says that I supposedly set up an authenticator app in January this month  but I don't have one. Please help. 

When I sign in, I have a list of emails that show up that are no longer in use for me. I would like to remove them. They have their own accounts and are not connected to mine. How do I get the list to the two that are connected to my account?  thank you

我的账号是zoom one商业版，想问下能否开通中国数据中心，或者还需要满足什么条件才能开通，请求帮助，谢谢！

Hello I have an invoice that shows as credit amount -31.95. When I click the invoice, it opens a link but doesn't give me any payment options. I tried to pay the invoice manually at https://zoom.us/paynow, but it says "This invoice reflects a credit to the account and no action is needed." Do I need to pay this invoice or not? I don't have any active subscriptions now.

In today's world, where technology like AI is everywhere, some things might seem old-fashioned. But recently, something happened at Dollar Tree that showed how important checks can still be, even with all the new tech. And we'll sprinkle in a little flavor from some cool Zoom products too! At Dollar Tree, someone wanted to pay with a check. It's not something you see every day, especially when we're used to swiping cards or using phones to pay. But it happened, and it made us think about the good old days when checks were more common. The cashier had to take a moment to make sure everything was okay. In a world where companies like Zoom make cool features to help people work together better, seeing someone write a check felt kind of different.But what happened next was nice. The cashier carefully checked the check to make sure it was real. It took a bit longer, but it was worth it. It felt like a special moment, where two people connected over something simple, like a piece o

 We're trying to create accounts using the @learningheroes.com email domain (our company domain), and we're not able to create the account.Once we try to create it using the Zoom Web App it redirects to calliduscloud.zoom.us SSO, a company unknown for us, that we never heard or have any knowledge about it.We have not configured SSO for our domain and as I'm the IT manager for the company, in our DNS records for our domain we have nothing related to Zoom verification for SSO.This url is a small video of what is happening. https://gyazo.com/8ed51ff2898c632c282868860f04150d Any help is welcome!Thanks!

I spent an entire week and a half dozen emails back and forth just to change a couple subscriptions. Delay after delay because support staff did not know the simplest things - like asking us to put a credit card on file for billing when we already have one on file. I do not see how Zoom expects to retain customers when they make it so difficult to do something so simple. They should not be wasting customers' time with a broken service system.

Hello, I have a new computer. Usually I was not asked for my password so I forgot it. So I created a new password. But I cannot sign in. I seems that a verification message is sent by zoom somewhere. But I do not know where.

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My two Zoom One Pro licenses expire tomorrow. Both are currently canceled. I would like to extend one of the two licenses, but I can't find a way to do this in the license overview. The only available option is "reactivate subscription", which would include both licenses. How can I reduce the number of licenses to 1 and then extend it?

mistakenly delete admin account from zoom portal and now we unable to login account. recently before 2 days we renewed our subscription. kindly help me to reactivate my account.      

 I subscribe Zoom one service for four years. Our account no. is: 504 093 xx, and user quantity is eight.In 2024，I do not need eight users, I decide change users quantity tothree. So, I changed our Zoom service subscription to three users on 3/42024. I think system will automatic effective on 3/5 2024.But after that, the system still charges eight users amount to our company.Can I change to three users and refund to me immediately ?

My account name is correct but when in a Zoom meeting a wrong name is shown. Any suggestions on how to correct this? Thanks.

I got a invoice for my payment this month.It show me that i should pay KRW 23,370.But you took KRW 22,959 from my credit card .I just want to know why it different total paymentBecause i paid it with my business card, so i need to explain about money to finance team.

My subscription has expired.  I have never used it. I do not want to renew.  I do not know my account name or password.The credit card I used is no longer valid . But zoom keeps trying to renew using my old credit card.Will zoom eventually give up and just close the account? 

Hoq I can erase the data of my credit card in the account ? (don`t wanna it to be saved there) The path: Administrator - Management of payment

I have recently taken over as Chair for our Parent Advisory Council at our school.  We have one zoom license and it is held with our previous Chair.  She has made me the owner of the zoom account.  Is it possible to transfer our license from her to me?  It is awkward to have to go through her all the time to schedule meetings that are longer than 40 minutes.  

I have attempted to contact Zoom regarding changing the sign in email whith no success. The situation is I no longer have access to the initial sign in email, therefore when I attempt to change the sign in email address, Zoom sends me a confirmation to an email address I no longer have access to. It is so frustarting especially when no one gets back to me after several attempts at contacting them. Are there any solutions or work arounds for this dilemma?

Hi Team,My payment has been made, on 3rd February 2024, and I even received a confirmation email from you guys. However, now the account has been downgraded for non-payment. Kindly look into this ASAP, as my work is suffering due to this. Regards