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Samtheman
Explorer
Mar 5, 2024 6:39 PM UTC
Solved

Cannot log into my basic plan

I had set up my account to send me text messages for the 2 step authentication. Now I do not get the text messages and cannot back into my basic account. I found an email that says that I supposedly set up an authenticator app in January this month  but I don't have one. Please help. 

S_K
S_KAnswer
Employee
Mar 6, 2024 7:38 PM UTC

Have you reviewed Troubleshooting sign-in issues? For additional troubleshooting, contact Zoom Support.

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5 replies

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Employee
S_KAnswer
Employee
Mar 6, 2024 7:38 PM UTC

Have you reviewed Troubleshooting sign-in issues? For additional troubleshooting, contact Zoom Support.

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Explorer
SamthemanAuthor
Explorer
Mar 6, 2024 7:41 PM UTC

I have, and I have contacted support. No solution yet. 

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Explorer
SamthemanAuthor
Explorer
Mar 7, 2024 4:00 AM UTC

Issue was solved. I can now sign back in. 

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    Explorer
    MichaelD
    Explorer
    Mar 10, 2024 11:21 PM UTC

    Samtheman, may I ask how?  My wife can't get in to her basic account because she never receives any 2FA messages via email, and I'm wondering if the solution you used would work for her.

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    S_K
    Employee
    S_K
    Employee
    Mar 11, 2024 7:47 PM UTC

    Check out Not receiving emails from Zoom 

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