Cannot log into my basic plan | Community
Skip to main content
S
Partner
Samtheman
Partner
March 5, 2024
Solved

Cannot log into my basic plan

  • March 5, 2024
  • 3 replies
  • 0 views

I had set up my account to send me text messages for the 2 step authentication. Now I do not get the text messages and cannot back into my basic account. I found an email that says that I supposedly set up an authenticator app in January this month  but I don't have one. Please help. 

Best answer by S_K

Have you reviewed Troubleshooting sign-in issues? For additional troubleshooting, contact Zoom Support.

3 replies

S_K
Employee
S_KAnswer
Employee
March 6, 2024

Have you reviewed Troubleshooting sign-in issues? For additional troubleshooting, contact Zoom Support.

S
Partner
SamthemanAuthor
Partner
March 6, 2024

I have, and I have contacted support. No solution yet. 

S
Partner
SamthemanAuthor
Partner
March 7, 2024

Issue was solved. I can now sign back in. 

    M
    Explorer
    MichaelD
    Explorer
    March 10, 2024

    Samtheman, may I ask how?  My wife can't get in to her basic account because she never receives any 2FA messages via email, and I'm wondering if the solution you used would work for her.

    S_K
    Employee
    S_K
    Employee
    March 11, 2024

    Check out Not receiving emails from Zoom 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.