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Estou tendo diversas cobranças indevidas em meu cartão após o cancelamento do Zoom e ninguém sabe dar suporte nessa plataforma, é um absurdo!

갱신 당일에 pro를 더 저렴한 요금제로 변경했습니다. 그 후 전혀 사용하지 않았고 오늘 저녁 7시에 제가 회의 참가자로 이용할 예정입니다.그런데 Pro 요금제에 대한 해지 후 금전적 해결이 이루어지지 않았어요. 확인 부탁합니다.

I have a basic account.  I tried to log on and it prompted me to create a 2fa code (which I already had).  I did this, and now my new 2fa does not work, and I cannot log onto my old basic account.  Zoom will let me reset my password, but not my 2fa.  I created a new basic account to post this question.  How do I delete my old basic account and switch to the new?

Hello, My other account is currently inaccessible, so I’m posting from a different one to reach the team.Google Sign-In was disabled, and now I’m completely locked out — I never created a separate Zoom password, so I can’t log in using any other method.   Every help article or chatbot response tells me to “log in” to fix the issue, but that’s exactly what I'm unable to do. I’m now stuck in an endless loop where all recovery or reset options lead back to the same login screen. "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)"   I have already paid for the account and urgently need access restored. Please help. How can I re-enable Google Sign-In or connect me with someone from Zoom Support who can manually unlock my account?   Thank you very much for any assistance — I’d really appreciate help from a moderator or support representative.

En mi tarjeta de debito se realizo un cobro de zoom workplace de 420 soles, que no reconozco, soluciones? a alguien mas le paso? nose porque paso esto

Good morning,I am contacting you regarding a charge related to a Zoom subscription on the credit card of our enterprise. After internal verification, no authorized user has subscribed to or approved this subscription.We kindly request that you:Provide all available information regarding the account associated with this charge (Zoom account email address, subscription type, activation date, etc.).Cancel this subscription and process a refund if the payment is confirmed.Please the note of the transaction : ZOOM.COM 888-799-9666 +18887999666 US , the 30th september 2025 at UTC 19:10.Thank you for your assistance. We remain available to provide any additional information if needed.Best regards

Hello  I have recently taken over as an Office Manager at a Small Business and I am looking to merge / consolidate the various Workplace Pro accounts into one licence - We only have 5-8 staff each with their own paid accounts some annual some paid monthly but not looking to upgrade for a Business license. Can I just increase the licenses on one 'Master' Admin account and then invite the other users? Even though they have already paid for an annual subscription? Also is there a way to find out all the users from one  domain? - I fear there maybe former staff members with a rolling subscription and no obvious way of knowing if they have an active paid account or not - Any advice?

Zoom 고객센터 담당자님께. 안녕하세요, *********** 계정을 사용 중에, 최근 (25년9월19일) 자동결제 된 Zoom Workplace Pro 요금제에 대해 환불을 요청 드립니다.해당 결제는 해당 라이선스 사용 의사 결정과 상관없이 자동 갱신 되어 신용카드 결제되었습니다.계정에서 라이선스 이용을 해지한 상황이며, 여전히 해당 라이선스를 사용하지 않은 사실을 들어 환불을 요청 드립니다. 기업의 입장에서 해당 1년 자동구독 및 결제 후 청구는 매우 실망스러운 처리 방식이라 생각합니다.서둘러 조치를 부탁 드립니다. 감사합니다.

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 17일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

안녕하세요, 고객센터 담당자.최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청 드립니다.무료 이용 7일 중 첫날에 사용을 해보고 연결 끊김과 번역 문제로 인해 구독을 취소 했는데 2025년 10월 11일 오늘 결제가 되었습니다.사용 시간이 많지 않다는 점을 고려하여 환불을 요청 드립니다.감사합니다.

Hello Zoom Customer Support,I am writing regarding my account *********** and to request a refund for the recent automatic charge on September 19, 2025 for the Zoom Workplace Pro annual plan.This charge was processed automatically to my credit card despite the fact that I had not decided to continue using that license. I have already deactivated the license in my account and the license has not been used since the renewal. For these reasons, I respectfully request a full refund of the automatic renewal charge.As a business, I find the automatic one-year renewal and subsequent billing disappointing and not in line with reasonable expectations for subscription handling. I request that you review this matter promptly and process the refund as soon as possible.Thank you for your attention and assistance.Sincerely,

I still cannot figure out my Zoom account problem, as I paid my Zoom Meetings Workplace Pro renewal on 3/27 (as evidenced in my bank account withdrawal).   Yet, my account shows I only have Zoom Workplace Basic. Somehow, I was downgraded and cannot get anyone via customer service call back (limited to Business Pro and above) and Zoom chat is useless!   Zoom chat gives basic answers that don't come close to answering my problems/issues!   It appears I'll have to pay another $159.90 to have a Zoom Meetings Workplace Pro account again!   I cannot link to my Google account at all, so I'm in limbo right now.   Do you know anyone with customer service call-in access who might ask a question on my behalf?

Hi thereCan anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. I can't seem to get hold of anyone who can help me sort this out.Thank you!Carla

Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.Suport form is useless, cannot press "Next" after filling in all boxes.Email billing - that fails with a zoom returned email stating to use KB, KB and chat bot are useless. Someone from Zoom needs to reply to this and assist, or quite simply I will do a chargeback as I expect a modicum of service, granted do not need telephone support, but the minimum is a working and proper email address for support when your own product fails to work as it should when money is paid.  

Realice el pago anual del servicio de Zoom y aun me dice que debo actualizar el plan. Que debo hacer?

I am unable to sign in with my paid subscription account on zoom. It gives me a network error but it allows me to sign in with my gmail account which is free. This is both on my windows pc (zoom app) and also my phone

I've added contacts in my profile to use in setting up zoom meeting, they don't appear in invite box when setting up a meeting. Why can't the system recall contacts and/or popular emails of contacts when creating a meeting?

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I am requesting a refund for my Zoom subscription fee.I originally subscribed intending to use it only during the vacation period, however the subscription automatically renewed just one day after the intended end date.Since I'm currently using a separate corporate account that has already been paid for, I'm incurring unnecessary double expenses. I would greatly appreciate if you could process a refund for this duplicate subscription.

I have downloaded macos tahoe and Zoom opens to basic when I have a subscription for pro

Hi, we are a subscriber of Zoom under account name Vilor Berhad, from Malaysia. We would like to seek favor from you team to provide us the certificate of tax residence.

I would like to cancel today’s payment and make it again with another card.

Several months ago, i switched my account to he free version. Last month i receved two $120 charges on my credit card for the annual subscrption. I cannot find a phone number to call and the email came back undelivered. How can I speak with a person to get this resolved?

We were granted a credit of $300 something. I was wondering where that went to?

I have been alive for a very long time and have never ever experienced this... I was trying to upgrade my account from Zoom Pro Plus to Business Plus, but couldn't through my dashboard (I had to contact sales first). Sales clearly had no idea what was going on because they instructed me to click a button to Manage Plan. In actuality, in my account, this button directs me to contact sales. Why do I need to speak to a human to upgrade my account? Now... I realise I can't upgrade... can't downgrade... can't even cancel my account without contacting support who have now told me to wait until a person reaches out to me by phone or email within the next 2 days. This is atrocious and is 100% illegal. You cannot put people through this insanity. @zoom you've got a legally binding contract with your customers. I'm married to a contract lawyer and I can tell you that you're breaking the law in a hundred different countries in about a dozen ways.