Dispute of Unauthorized Charge on Credit Card | Community
Skip to main content
L
Newcomer
LionelEnko
Newcomer
October 2, 2025
Solved

Dispute of Unauthorized Charge on Credit Card

  • October 2, 2025
  • 3 replies
  • 0 views

Good morning,

I am contacting you regarding a charge related to a Zoom subscription on the credit card of our enterprise. After internal verification, no authorized user has subscribed to or approved this subscription.

We kindly request that you:

Provide all available information regarding the account associated with this charge (Zoom account email address, subscription type, activation date, etc.).

Cancel this subscription and process a refund if the payment is confirmed.

Please the note of the transaction : ZOOM.COM 888-799-9666 +18887999666 US , the 30th september 2025 at UTC 19:10.

Thank you for your assistance. We remain available to provide any additional information if needed.

Best regards

Best answer by Mandel

Hi @LionelEnko ,

 

Since this request involves tracing a specific charge and sharing private account info, kindly submit a request to Zoom Billing for further investigation. Feel free to include a proof of payment in the ticket to help our specialists locate the correct account.

 

Let me know if there are further questions.

Cheers,
Zoom Community Team

3 replies

M
Employee
MandelAnswer
Employee
October 6, 2025

Hi @LionelEnko ,

 

Since this request involves tracing a specific charge and sharing private account info, kindly submit a request to Zoom Billing for further investigation. Feel free to include a proof of payment in the ticket to help our specialists locate the correct account.

 

Let me know if there are further questions.

Cheers,
Zoom Community Team

MGSR
Community Manager
MGSR
Community Manager
October 14, 2025

Hello @LionelEnko!  Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.

M
Explorer
ms2y-p
Explorer
October 22, 2025

I have received your reply. I requested a refund for the payment that was automatically charged in October because I only intended to pay for one month in September and did not plan to use Zoom afterward. However, after reading your response, it seems that a refund is not possible.

In the future, if I pay for another month to use Zoom again, please make sure that auto-renewal is turned off.
Thank you.

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.