I originally subscribed intending to use it only during the vacation period, however the subscription automatically renewed just one day after the intended end date.
Since I'm currently using a separate corporate account that has already been paid for, I'm incurring unnecessary double expenses. I would greatly appreciate if you could process a refund for this duplicate subscription.
Welcome to the Zoom Community, @Gprofessor1.
Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team and they will be able to assist you. Click this link, and you'll be prompted to log in to Zoom if you haven't already:
https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=f63ba90587d6a95089a37408dabb357e
Since you're talking about multiple accounts being involved, be sure to include the account numbers in your ticket, so they'll have the information they need to research your request.
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