Refund

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Several months ago, i switched my account to he free version. Last month i receved two $120 charges on my credit card for the annual subscrption. I cannot find a phone number to call and the email came back undelivered. How can I speak with a person to get this resolved?

Subscriptions

M

MandelAnswer

Employee

Hi @jblumetti ,

It appears that you do not own the account that is linked to your community email address. You will therefore need to contact the account owner that is listed in the Account Profile and ask them to deactivate/cancel your user ID.

Should there be any other (paid) accounts, please submit a request to Zoom Billing so we can help match the charges to the correct account and help with the cancellation if applicable.

Thanks,

Zoom Community Team

M

MandelAnswer

Employee

Hi @jblumetti ,

It appears that you do not own the account that is linked to your community email address. You will therefore need to contact the account owner that is listed in the Account Profile and ask them to deactivate/cancel your user ID.

Should there be any other (paid) accounts, please submit a request to Zoom Billing so we can help match the charges to the correct account and help with the cancellation if applicable.

Thanks,

Zoom Community Team

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MGSR

Community Manager

Hi @jblumetti! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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