Community Resources

I've got email for all of my already onboarded users:Hello,We've detected an issue with "email", associated with your Zoom account, that violates section 8(iv) of Zoom's Terms of Service . For this reason, this user has been suspended.Please reach out to the email owner and let them know if they wish to dispute this decision, they may submit an appeal.Regards,Zoom Trust and Safety Story: Got 100 licenses, was trying to move from GOTOconnect to Zoom Phone, got 100 licenses, and was trying to set up everything and scheduled couple of port ins, 1 number already got ported in. While my users were signing up with the email invitation they received account got disabled and everyone got that email. At that time I was setting up the IVR/Group call settings. Submitted appeal, got rejected, submitted companys paperwork even tax returns got rejected. Now the 1 number which already got ported in is very essential to me, and now I can't port it out because I'm being told that I need zoom phone

I have been chatting with the virtual chat bot. Not getting anywhere. Looking for assistance on two questions I have related to adding users to my workplace pro account.   1. If a person has or doesn't have their own Zoom account what is the benefit to them or me to add them to my account? 2. Is the fee to add a user to my account the same as if they were to get their account?  Thank you in advance for your help! 

We've had a premium account for years and a personal meeting number, and we are all over the world and rely on Zoom.  We pay automatically each month, and all payments are up to date.  We go into Zoom to start an incredibly important meeting today, and our meeting id is gone, they've replaced it with a free account id, the history is gone from the account, and I can't use support because it claims I have a free account and does not recognize either our old personal id or our new one.  Help!  My claim email sent is classified as low priority, and we are losing thousands a day because of this.  It is quite an emergency for us.  What do I do?

Когда открываю приложение или сайт, то высвечивается такое сообщение    "На вашей учетной записи имеется задолженность в размере $18.00. В случае неуплаты задолженности вы потеряете доступ ко всем платным функциям и записям в облаке. Чтобы оплатить неоплаченные счета, щелкните Чтобы получить поддержку, щелкните   Захожу по ссылкам, нет никаких счетов и нет информации о поддержке.    Может кто-нибудь сталкивался с подобным?    Более чем полгода пользовался бесплатной версией, вчера сделал подписку. Теперь высвечивается такое соо

Hoi, hoi. Ik wil mijn abonnement upgraden van basis naar PRO en proberen mijn Nederlandse btw-id in te voeren, maar het systeem geeft aan dat het niet geldig is. Ik heb mijn btw-id geverifieerd op de VIES-database, en het is daar als geldig geregistreerd. Kunnen jullie mij helpen begrijpen waarom mijn btw-id niet wordt geaccepteerd in jullie systeem? Alvast bedankt voor jullie hulp!  

Hola! Necesito ayuda para desactivar que cada vez que inicio sesión me envíe el código de seguridad por mail. Tengo desactivada la autenticación en 2 pasos, aún así sigue pidiendo ese código de único uso que envían por mail. Alguna solución posible?Gracias!

Hi There 🙂 I'd like to run webinars in Zoom for my company, but know I need to purchase a 'Zoom Workplace Licence' first.  Would I do this by signing up to a 'Business' account and paying the annual fee for this first? Many thanks! Jo 

I am hosting a meeting that will exceed the 100 participants allowed on my pro account. My billing cycle is on the 7th of every month, but my event is on the 10th of next month. Today is the 18th. If I purchase the large meeting upgrade today, will it be available for my meeting on the 10th? Or should I wait for my next billing cycle on the 7th?

Across the top of my Zoom home screen - "Your payment method will expire in 60 days...".  I have gone to my account and the credit card on file will not expire in 60 days.  I've double-checked all the info.  Now what?

I had created a Zoom account with my Gmail address, and wanted to upgrade to pro. When I purchased pro, I accidentally used my yahoo address. I want to change it to my Gmail, but when I try it tells me the address is already in use. Can I transfer my pro account to my Gmail?

Hallo all, can someone help me.Lost access to the two-factor authentication application, at the same time, access to the mail and password is saved. But I can't log in without the two-factor authentication application code, access to it is always lost along with a broken phone, and there is no instruction anywhere on what to do in this situation.Tell me, how can I restore access to my profile in this case?

Citibank in India has been taken over by Axis Bank.My standing instruction for bill payments is no longer functional. How can I delete my current standing instruction on my Citibank Credit Card and add a new standing instruction on my new Axis Bank Credit Card?

I need to delete the information for the credit card in the 'Billing' section. I cancel my subscription, and I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

I paid to renew my Pro on 12/29. It says on Zoom that I am upgraded but it won't give me access to a live person to understand why it still only gives me basic features.  I only get the 40 min and it caused a HUGE issue in an important meeting today

I have a zoom account as follows:- ***********- ***********- ***********- ***********I got a bill on my credit card on April 14, 2023, for using zoom, with the description:ZOOM.US 888 799 9666 9WWW.ZOOM.US : USD 417.36Can you please tell me which bill it is for?

We created a worksplace pro account with licenses. If we invite Other users who also have a basic or work place pro,  will they lose their zoom schedules and their own recordings they have on their account? Will their zoom schedules and recording tranfer over after their license gets merged / upgraded with our account?  

I want to delete my account from my old work but ZOOM wants two factor authentication and I no longer have access to the phone or email. What do I do?

Why are there no date formats starting with DD?I realise this is an American company, but Zoom is supposedly a global program and there are multiple options for MM-DD-YY but no DD-MM-YY options. 

Hello everyone. I recently paid for the zoom one pro and my account showed licensed. I logged in the following day only to discover that my account is showing basic. Can someone assist? Thanks

Is the subscription period listed on the invoice in US time?

hace un mes compré zoom por que lo necesitaba, lo utilicé solo 1 vez (3 días después de comprar el plan). Hoy me cobró el plan, se me olvidó que tenía que cancelarlo. Lo cancelé en seguida y me dió la opción de reembolso. Ya me aparece la versión gratis, igualmente, casi de inmediato me llegó un mensaje de que se había realizado el reembolso pero en mi cuenta bancaria no me ha llegado nada. ¿Debo esperar más tiempo a que realicen el reembolso o qué puedo hacer para reclamarlo? 

A few years ago, a client added me to their professional Zoom account and my basic account still seems to be linked to theirs. The client ceased to exist and also claims the zoom account is no longer existing and that they don't have further access to it. However in my account they are still the "owner" and for example I cannot share whiteboards to anyone else. Anyone got a solution on how to unlink if I am not the owner?

Hi, I am a host in a zoom call, and I am trying to watch a youtube video (I do not want to share the video/screen). When I play the video while on call, the sound of the video is reduced (even at full volume) while the audio in the call has proper sound. I can't seem to listen to the youtube video sound, and meeting sound at the same volume, as the meeting volume is always higher than the video, no matter what volume I am at. When I leave the meeting, I am able to hear the video properly, is there any settings i can adjust to hear them both (meeting and youtube video) at the same volume?P.S. I'm using Dell, Windows 11

Hi- I had to set up a new FREE account to make this post. I am the President of our elementary school PTA and we have a PAID Zoom Account that we purchased at the end of May. Somehow we have been locked out of our account because apparently we didn't fill out a form about "Educational Data Collection Practices" that we were completely unaware of. The account worked just fine for a month and then stopped working. I have called customer service and they have said they don't know how to help but put in a ticket for me. That was 3 days ago. No follow up. No resolution. We are still completely locked out of an account we paid for. Please help unlock this account! Below is the error message we get when we try to log in. We have filled out the form but still no resolution. There are no children involved with our PTA account. It is simply for adult pta members to have meetings. There is no suggestion on how to get the PAID account re-instated or released from this lock.  Your Ac

I have been receiving emails, assuming I am owner of ZOOM acct. I am patient/customer and join ZOOM sessions with my Physicians. I do not initiate meetings. Unsubscribe me from this category of emails. Thank you, Kitty