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I don't receive verification passcode to allow me to sign into my account

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I upgraded my Zoom account. Instead of upgrading my account, Zoom created a second account with the same email address as the user name. Now when I start a meeting, I don't know which account I'll be using and whether the meeting will have to end after 30 or 40 minutes. I would delete the original profile, but I'm nervous about Zoom software quality. (I am sure that I specified a pay-per-month plan, but Zoom charged me for the whole year in advance, which I did not expect and did not intend to consent to.) Now I never know which account I am signing in to when I launch zoom. thank goodness I used different photos for the profiles. Can I delete my original (free) account with 100% confidence that I won't be deleting the paid account too, and flushing away a year's prepayment? The Zoom chatbot was flummoxed by this question. 

I cancelled subscription, how and cancel invoice?

Hi I am not able to renew the plan and getting the below issue    Please help me to resolve this. I need to renew my subscription asap. Regards,Pankaj Saha 

Hello,Last year I paid annual subscription for another person who had a free Zoom account.  I just cancelled the subscription renewal. How can I delete my credit card information that remains on his account? 

I would like to know the renewal process. I had tried doing payment with the international credit card of current plan and licenses. but the option of save and continue does not gets activated to go ahead further. pls guide it as my subscription is ending in next 4 days.

Ok this isn't about meetings but issue is not offered on any of the drop-down menus to get help. I am trying to renew my subscription at a discounted rate that was offered to me in an email today, I am unable to complete the transaction because whenever I hit the "proceed" button I get an error message about a time limit. I am unable to get in touch with a support agent because I have to choose from a drop-down menu about my issue before I can proceed and my issue is not listed in the drop-down menu. Is Zoom offering early renewal at a discounted rate or not? And if not, then why is Zoom sending me an email offering such a rate, then preventing me from completing the transaction or getting any help with the transaction?

We used zoom in 2021, paid for what we needed and cancelled when finished. We did not use zoom at all in 2022. We are continuing to get emails to pay 149 from 2022 when we did not use it. I'm confused. Can someone help? Thanks.

Hello good day, my zoom subscription is about to come to an end at the beginning of February 2022. I would like to know, does zoom automatically renew zoom subscriptions as long as the plan is not cancelled? Or do I need to manually renew my subscription?

My subscription was renewed yesterday, and I did not want it renewed. I have several issues: 1.  based on my subscription, I do not get live tech support and must go through the community. This is a billing issue, and the company should assist. 2. The only way to prevent renewal is to cancel the subscription at some point before the renewal, and there is no reminder about the renewal. This is not good business practice. Lastly 3. The bank card on file has expired, and I'd like to know how the renewal was processed with an expired card.  How was the subscription renewed?

 I make the payment of all the invoices of my account but my account was degraded by your side please tell me what is the issue and if after paying my monthly charges or invoices why you degraded the account. pls revert me back. i already have a tkt-t #16836035 but no action taken on it.make sure that will be solve asap.

I recently got a survey email from Zoom saying sorry to see that you cancelled your subscription and wanted me to fill out a survey. In this day and age of not trusting emails, I haven't clicked on anything. I looked at my account and I still have a Pro Account. This is concerning to me. 

i m a paid subscriber, i pay monthly a sum of 1300 plus, till las month i was able to connect beyond 40 min, but recently i found that my meetings get over in 40 min. pls help me solve this urgently.

I cannot change my password because it insists that I put in my old password which I have forgotten.

Hello,I have a question regarding Zoom on my cell phone, an iPhone 11 running iOS 16.3.1 and Zoom version 5.14.0. I  have noticed in the Password Manager that my password is saved under <zoomgov.us>. on my laptop and desktop it is saved as <zoom.us>. Why would my phone be using zoomgov? I am not a government employee and I have no reason to have a zoomgov designation. Can anyone here help or send me to the correct board?Thanks!Jon62

The body seems to have disappeared so here goes againThe Business account has a minimum of 10 USERS, so you can easily change from 1 x Pro account to 10 x Business accounts.  And end up with a monthly bill going from £15 to £150.  No notification, just an unpleasant realising when credit card bill arrives.DO NOT USE BUSINESS unless you like big charges.

I hold a Pro account for our condo board - up to 10 members only who meet once a month via zoom.  I want to enable one of those members to schedule and host a meeting in the event I'm unable to.  I'm trying to figure out if this is covered in my $20/month fee or if there is an additional charge for that.  If it is covered how do I add them on.  Thanks! 

I upgraded from Basic to Pro (annual payment plan). Our account is showing as Pro but still enforcing a 40 minute limit on Zoom Meetings, plus not offering LiveChat capabilities. It's been almost a week! Any advice?

Hi! I have paid for the Zoom Pro plan but in my online page it says that I have the Free plan... please help me out! 

We have One-Pro account and we wanted to consolidate 7 of our staff accounts but we wanted to understand first what are the advantages of doing this change for our company and for our staff? Some of our main goals are1. for our healthcare clinic to pay for our staff individual subscription2. to keep the same email addresses or log-in for our staff as these have been known to our clientele already. We prefer not to change and mess things up.  Add tags

I am getting emails offering me special coupon to renew at 30% discount. When I click on link in email it takes me to the correct place: account management, billing. But nothing that I click on allows me to complete the transaction.Others have reported same experience, and nobody is responding.this is very frustrating. i am not entitled to phone help, the chatbot is useless, i think this community is the only possible source of an answer. please somebody explain how to actually complete the renewal process. thank you very much

I have a coupon from an email for a discount to my paid subscription. The email told me the subscription was only available until March 9th. I've tried to use it before it runs out tomorrow but I can't work out how to do it. On the current plan page, it's showing the code for this year as active and the one for next year as pending. When I try to pay it tells me  "You are unable to modify your plan until your pending coupon goes into effect on Mar 9, 2023, you may cancel your pending coupon and retry to take immediate effect."  I don't want to cancel the coupon as I want the discount, however if I wait until tomorrow the 9th according to the email I'll loose my discount. I'd love some help here! Thanks

Hello my name is Deshanae Cantley. Hope all is well. As someone who cares about people, I love to highlight who they are. 

I've had a "pro" account for over a year and had no problems scheduling (using Outlook) or hosting zoom calls.  In the past week, however, when I try to schedule zoom calls using Outlook (and the email address registered under my zoom account) I get the message below warning me of a 40 minute time limit.  The pro account is assigned to my user profile and paid in advance until May 2022.  My calls are with at least one other person and have never exceeded the 100 person limit.  I've downloaded the most recent Outlook plug-in updates.  Despite the warning messages, my calls have not been cut off after 40 minutes.  Still, the warnings are concerning and I'd like to know what is causing them to appear, and how to stop them from reoccurring.   Any advice welcome.  Thanks.