Newcomer

Question

Resetting password

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I cannot change my password because it insists that I put in my old password which I have forgotten.

Employee

Hello,

Please follow these steps:

https://support.zoom.us/hc/en-us/articles/115005171726-Resetting-your-forgotten-password

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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Newcomer

Nope. Just repeats what the querent said. It takes you to a place where you have to sign in... If I could sign in, I wouldn't need to reset my password.

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Employee

Unless you are using SSO, You do not need to sign in.

Does that help ?

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Newcomer

So what do we do if we are under admin SSO

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Employee

Hi @Jbozarth_1 ,

If you are an SSO user, you will need to reset password at your organization's SSO end, that will allow you to login to Zoom ( if zoom is configured to integrate with your org's SSO )

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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Newcomer

Hi,

The same thing is happening to me. I click the "forgot password" and it sends a link that makes you sign in again. It does not bring you to a place to reset. The cycle repeats each time. Help??

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Employee

Does your org use Single Sign on ? If yes, As I mentioned above, You will need to reset your password at the SSO level and not in Zoom

Hope that helps

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