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AlpineEnv
Explorer
Mar 23, 2023 4:03 PM UTC
Question

Upgraded Account but still 40 minute limit

I upgraded from Basic to Pro (annual payment plan). Our account is showing as Pro but still enforcing a 40 minute limit on Zoom Meetings, plus not offering LiveChat capabilities. It's been almost a week! Any advice?

    3 replies

    Newcomer
    gdesrosiers1
    Newcomer
    Mar 23, 2023 5:20 PM UTC

    Your situation is the same with mine! As host, I have been frustrated by my Zoom meeting being cut twice last two weeks. I am in search of assistance as Zoom has kept us in a "seek and hide" game. Frustrated again!

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    Explorer
    AlpineEnvAuthor
    Explorer
    Mar 23, 2023 5:54 PM UTC

    It's maddening! You can't get ahold of anyone in Zoom support either. 

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    Explorer
    AlpineEnvAuthor
    Explorer
    Mar 23, 2023 5:58 PM UTC

    They finally got back to me! In my account's case, the license was applied to someone else on our company account. I'm including the instructions he gave to change the license to the correct user. Hope this helps!

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