Billing & Account Management

Basicからproにアップグレードし、領収書も来ましたが反映されません領収書が届いたメールアドレスでサインインしていますがベーシックプランのままですいつでも反映されるのでお願いします

利用しているサービスはぞ「zoomプロ」１件ですが、クレジットカードから、毎年￥20,100.00が２件分引き落とされます。なぜでしょうか？

me equivoco al meter la informacion de user y password, tengo una reunion inmediata en 5 minutos, y los hijos de su madre de technical support de zoom me dicen que me castigan por 30 minutos, luego entro con otra cuenta al chat y pongo mi queja y otra vez los hijos de su madre de technical support me dicen que no tengo derecho al chat, entonces para que demonios me ponen un chat si se van a burlar de mi y no darme acceso. Se nota que estoy enojado?   Cant enter my info, and the penalty for not remember my password is a 30 minute delay, the problem is that have a meeting in 5 minutes but zoom team has no problem that myself enter late to my meeting !!  I Suppose zoom support team are laughing at me !

i have charged extra amount on my billing of 2 zoom account . i already had 13 zoom accounts and i added 2 accounts in it. cost of each account was 199$ it should be charged 398$ but i charged 728$ . kindly tell.

Hi, Is there some sort of registry key that would allow standard users to install zoom without admin rights? I tried the StandardUserinstall key and that doesnt seem to work. in fact, none of the registry keys work. This is causing huge issues within our firm. 

I have five Zoom accounts, only one of which is paid/licensed.  My annual charges for that one paid account are regular and consistent.  However, I have a few charges I can't identify.  How do I reach person who can go through my accounts and charges with me so I can get it all straightened out?

Where on website  can I renew my ZOOM account already linked to PayPal?

Hello! I have been canceling my account for a few weeks now. In my Plan Management section it shows "Pending Cancellation" and "Cancellation effective on August 23, 2024". How will my money be refunded within the time limit?  Thanks in advance for the response !

Hallo zusammen,Bei einem Privatkonto werde ich ein Upgrade durchführen und dafür Rechnungsdaten hinterlegen.Dabei wird eine  USt.-Nr. verlangt.Die habe ich aber nicht.Ohne lässt sich aber der Vorgang nicht weiterführen.Und jetzt?LG Micha

Hello We currently have a 1 Month Webinar license that is in use by one of our Users. We would like to extend that license by another month, but that doesn't seem to be an option. We tried to pickup another 1 Month license to swap out with the old one, but that only added an additional license with the same expiration date. Our reason to try and avoid the license expiring is that the user assigned to this license as setup a Webinar that takes place beyond the current expiry date. There is a concern that once the current license expires, even when we replace it with a another license, that the small window of a lack of license will be enough to delete the currently arranged Webinar that people have already signed up for. Are our fears unfounded, or is there a way to simply extend the current license? Any assistance would be greatly appreciated.

I paid for an annual PRO subscription to Zoom for just myself. I just paid it this month and I paid for the entire year so I won't be billed again until next September. I decided to add a second license and it looks like I have to put "2" licenses when I buy a second license and then pay for both of them. I didn't add the second license yet because I don't want to pay an extra $149 that I cannot get back. Is Zoom going to charge me for my original PRO subscription all over again instead of allowing me just to pay for one more? For example, I already paid $140 + tax for my annual subscription. When I tried to add a second license Zoom wanted to charge me $280 + tax.

Does anyone know how to run a report for use of licenses?For example, we have an abundant amount of zoom plus users however I want to run a report to ensure that all of the licenses are in fact being used. This way we can decide to downgrade certain members.

Team, I upgraded to zoom pro account, but the account plan is still showing basic.Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account. I have attached below a screenshot for the same.  

I renew my Zoom Pro Account on September 6, but I need one more license. Zoom keep trying to charge me the whole year again. What can I do? 

Respected team,500 participants are not needed for my account. Please stop this unknowingly it is taken. Kindly do the needful team.Thank you

Good day everyone. I don't know if anyone has experienced this too but, after holding a 40-minutes meeting, Zoom sends a message that I have to wait for 4-minutes before I can start another, is unusual. Can anyone help please???

I have recently purchased an additional Zoom One Pro license to which I would like to add on the "Zoom Whiteboard" plan - so that there are unlimited whiteboards for this particular license However when I go to buy another Whiteboard License, it says "Your account has custom pricing. To make changes to your account, please contact us." I have contacted Zoom regarding this but I've not heard back yet. ThanksTom

My company has provided me with a licenced account. They say they've sent me an invite numerous times but I've never received anything. Nothing in Spam and email is right. If I try reset password it goes through but nothing appears in email. I logged in using my google account with the same email. It said it found an account and linked the two but I'm still not showing as a licenced user. Any ideas why my licensed account is not sending invites or password resets? How do I fix this?

If I have Pro plan for up to 100 participants, and I purchase a webinar license for up to 500 participants, do I need to upgrade my plan? In other words is participants in the Pro Plan separate from the participants in the Webinar? Basically, I am hosting a webinar for 125 folks. Other than than I never have a zoom meeting over about 10 people. 

I created a new account for my business which involves children. I realize now I do Not qualify for education setting but it won’t let me log in or let me deny the letter…

I was charged twice for this event!

I'm trying to upgrade from free to paid using a coupon code, but I see nowhere to enter the code at checkout. I saw another post in here that said you have to submit a support ticket to use a coupon, but this is a catch-22 as I cannot submit support tickets with a free account, and the chatbot doesn't allow me to, either.  Has anyone successfully done this??

So our client  change her domain.And it will change email too. At the same time her zoom license has expired.We pay her license and then change her email account. And we realized her zoom license still expired.We though the first payment was failed. We pay again and that how we got billed twice. Lesson learned, do not change your email address.Make a new zoom account.They suck at this. Thank you 

It's impossible to reach a person in support or billing for zoom. Why isn't there just a number that I can call?? I am constantly getting notifications that they are trying to charge my credit card (that which I keep maxed out so they can't) I canceled my account and they are STILL trying to charge my account.... This is ridiculous. I have submitted three tickets too.. and since I already downgraded my account they wont do live chat support. WTH?? This is the reason I am leaving zoom. The support is terrible. What's also really interesting is if I go to my support activity, nothing is there!! Is it even working???

Zoom charged me $110 per month for an individual plan. Last April they corrected the bill to $149/year but haven't reimbursed me for the months of incorrect billing. Now they say "the books are closed" for 2021 and 2022. Who do I contact?