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Explorer
GOVB
Explorer
Sep 19, 2023 6:18 PM UTC
Solved

Upgraded to pro Zoom but still showing basic account

Team,

 

I upgraded to zoom pro account, but the account plan is still showing basic.

Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account. I have attached below a screenshot for the same.

 

 

S_K
S_KAnswer
Employee
Sep 20, 2023 5:12 PM UTC

@GOVB 

 

I see that you submitted a Billing ticket for assistance. The ticket number is 18106093.

 

It looks like your payment for a past-due invoice coincided with the cancellation for nonpayment. This will require assistance from our Billing team.

 

We are experiencing a high number of requests and appreciate your patience as response time may be longer than normal. I also noted the ticket that you've reached out in Zoom Community.

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7 replies

Vinnie
Partner
Vinnie
Partner
Sep 19, 2023 7:10 PM UTC

Hello @GOVB ; buy the license doesn't necessarily assign the license to your user.

Make sure the newly purchased license get assign to your user; check the procedure:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

 

Vinnie.

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    Explorer
    GOVBAuthor
    Explorer
    Sep 20, 2023 6:01 AM UTC

    Hi Vinnie,

     

    I have tried doing the same. But the "licensed" option for user type is showing as disabled for me.

    Pasted a screenshot of the same.

     

     

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    Explorer
    chigusa
    Explorer
    Sep 20, 2023 7:33 AM UTC

    私も同じく同様の状態です。どうしたらいいか困っています

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      Explorer
      GOVBAuthor
      Explorer
      Sep 20, 2023 2:36 PM UTC

      Below is a screenshot of what is being shown in the Billing under "Account Management".

      I have an invoice for purchasing the license till 2024 but the same is not reflected here.

       

       

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      S_K
      Employee
      S_KAnswer
      Employee
      Sep 20, 2023 5:12 PM UTC

      @GOVB 

       

      I see that you submitted a Billing ticket for assistance. The ticket number is 18106093.

       

      It looks like your payment for a past-due invoice coincided with the cancellation for nonpayment. This will require assistance from our Billing team.

       

      We are experiencing a high number of requests and appreciate your patience as response time may be longer than normal. I also noted the ticket that you've reached out in Zoom Community.

      Translate
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