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Explorer
Apr 13, 2023 9:16 PM UTC
Question

Unidentified subscription charges

I have five Zoom accounts, only one of which is paid/licensed.  My annual charges for that one paid account are regular and consistent.  However, I have a few charges I can't identify.  How do I reach person who can go through my accounts and charges with me so I can get it all straightened out?

2 replies

Bri
Community Manager
Community Manager
Apr 14, 2023 3:38 PM UTC

Hi @CathyM ! You can contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

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CathyMAuthor
Explorer
Sep 22, 2023 6:25 AM UTC

Hi, Bri --

 

I followed your instructions.  Many months later, I'm still waiting for a response...  Can you help??

 

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