Billing & Account Management

Hi, I would like to ask if zoom has a certificate of residence for 2025.

I have a personal paid account. When I went to create a meeting via google calendar and include zoom info, it said I had to log-in. I logged in with my email and password - but it said the password was incorrect, so I sent a password reset email to myself. That one said I had to log in via my google account on the log in page, so I did that. But then when I went back and tried to add the zoom meeting to the calendar event it said that I had a free account with a 40 minute meeting length - so I look at it on the zoom website and it's got me listed as a free user. I logged out, and tried logging in again with my email and password, but it now says I have to log in via gmail - and thus I'm stuck in a loop where I can't actually log in to the account that is paid (I double checked that the email I've been getting my billing info is the same address as the one I logged in with both previously and now via gmail). How do I get these accounts merged, or how do I delete the free account without

I have several charges on my purchasing card that I have been trying to have removed and Zoom will not remove them. I work for an enormous college hospital system with a corporate Zoom account. I am one of literally thousands of lower-level employees, I do not pay for the hospital systems Zoom account. I have been ill served by their "Tier II" department. Who has claimed that the charges are from an increase in Zoom Room Licenses and monthly cloud services. MY COPRORATE CREDIT CARD WAS NEVER REGISTERED WITH ZOOM! I cannot believe that I am still fighting with them to remove the charges! Has this happened to anyone else?  Hi - Thank you for contacting Zoom Billing. I am showing the charges are for an increase in Zoom Room licenses from 45 to 55 and Monthly Cloud services. I will transfer you to our Renewals team who can assist you with cancelling the services if needed.Best,FernandoBIL0601858 / GR0144620 

Buenas tardes.  saludos desde Ecuador,   mi contrato de servicio fenece hoy 31 de mayo del 2024; es mi deseo  no continuar con este servicio de zoom; por lo que, comunico a través de este foro la terminación unilateral de mi contrato y por ende el reembolso del valor que Ustedes indebidamente cobraron y a destiempo realizaron a través del sistema de cobro diners club internacional visa titanium, realizado  a las 13h26 del día 31 de mayo del 2024. por lo que solicito se notifique a diners club internacional visa Itanium la terminación del contrato y la devolución de los valores cobrados. anticipo mis agradecimientos.

I am from India and was successfully using a Zoom monthly paid account. However, my credit card expired, and I got a new one. When I tried to restart my monthly paid subscription with the new card, it showed the message: “The payment currency option is not available for your country.”I also tried using several of my international credit cards that work for making payments in USD on other apps and platforms, but not on Zoom. How can I resolve this issue?

Hi.I am trying to change my login email and the email Zoom notifies me with.  The problem is, I no longer have access to the original login email, but when I go to try to change my login email to the new one, Zoom says to confirm the change by checking an email they send to the old one.  Since I can't access it I can't confirm.  

HelloOn last Friday, August 29th I launched a 1-hour Webinar but forgot to record it. Is there any chance to get a recording of the event within the Zoom cloud?  

Hi I am a music tutor, teaching individual lessons, each 30 minutes long. I have the free zoom account as I  never have more than one client at a time or a longer lesson than 30 minutes. Next lesson follows on immediately from previous one.  Zoom is now asking me to upgrade and adding a 5/10 minute wait before I can log on to my next client. This makes me look so unprofessional as i am late for next lesson -- then even later for the 3rd one. Is there any way of disabling this? -  many thanks

What type of plan do I need to have to speak with a live agent?

I tried to sign up with my new work email and accidentally clicked educator account. Because it isn't complete, I cannot delete or contact support. I need this account deleted so that I can get a new one and join meetings. Please help!! It is saying my personal Zoom account isn't valid and I can't contact anyone through that either!!!

Zoom took payment for an annual subscription which I did not sign up for. They offered me the free trial, which I accepted, then sent me an email declining to offer me the free trial. So I joined under the monthly subscription and then zoom removed a full year's subscription from my bank account without my permission. I have contacted google play and zoom, zoom have ignored my report and google play have declined to refund. This is 100% outright theft and fraud

Good evening everyone.I would like to request a full refund for the recent (today actually) charge  for my Zoom Pro subscription. An unexpected charge was debited from my account, and since I am not currently using the service, I don't need to continue paying for it. I have already canceled the plan, and according to your policy, I am aware that I am still within the first 30 days during which a refund can be requested. Thank you in advance for your help in processing this refund. 

Dear Zoom Support Team, We previously reduced the number of licenses from 43 to 37. The corresponding funds were allocated on our card to renew 37 licenses.However, these funds were not charged, because the invoice was issued for 43 licenses instead, and there were not enough funds on the card to cover this amount.We kindly ask you to reissue the invoice for 37 licenses, which we will pay immediately, and to cancel the previous invoice for 43 licenses.Thank you for your understanding and assistance. Best regards,Maxim Tarabrin 

What happened to the option to put a subscription on pause?  It used to be an option when you clicked on Cancel Subscription.  Now it's gone?  I need to put mine on hold for a few months.  I don't see why I should pay for pro plan if I'm NOT using it.  So the only option now is to cancel?? 

Does any know the page https://zoom.us/billing/coupon/distribute?coupon=zoompro20ea still works? How can I get a valid coupon code? Thank you.

I’m experiencing an issue with logging into my account using my email. Despite entering the correct credentials, I am unable to proceed past the login screen. I’ve tried resetting my password and clearing my browser cache, but the problem persists.Could anyone please provide assistance on what might be causing this issue and how to resolve it? Are there any specific settings or configurations I need to check? Any help would be greatly appreciated.

Immediate help needed. I'm constantly trying to purchase the US & Canada unlimited regional calling plan. I've correctly put everything as it is in my plans & billing section but somehow I'm getting the same error time and time again.

My wife was trying to replace the lost password for her account when I thought to use her Apple account to access it.  I ended up creating a new account with the same email address.  The new account masks the old one and became the login for that email.  She needs to regain access to the old one to recover information there.  1.) Is the old account still there?  If so, will either of the following work to restore it to visibility.  2.) Delete the new account.  3.) Change the email address on the new account.  4.)  Backup is to icloud.  Is there a way to recover list of session ids? Anything else?  Thanks.

Hello, I would like to provide some feedback on my experience with Zoom. Overall, I am satisfied, but I have a suggestion regarding the waiting room feature.The requirement to manually admit all attendees can be cumbersome and cause frustration. It can lead to important participants being kept in the waiting room, unable to access the meeting during the crucial early moments. This may occur even when the meeting's password protection feature is disabled.For business accounts, attendance is typically already controlled, making the risk of unintended attendees minimal. In these scenarios, the inconvenience of having to manually admit people can outweigh this small risk. It can also prevent a host from being interrupted from performing critical tasks in the meeting, such as properly setting their screen to share or interrupting the flow of the meeting to manually accept attendees. For personal accounts, the risk of having unintended attendees is even smaller.I suggest making it a def

Can anyone explain what this is about? "Per new security guidelines, you cannot change this setting. Please contact your account admin for more information" i am the only admin the only account holder 

I now get pop-ups from Zoom every time I receive an email in my gmail account (use gmail to login to zoom), that only started in the last 24 hours.  It is just like email notification in outlook.   How do I turn off that setting so pop-up incoming email notifications stop?

Hello, I have an active Zoom subscription, but this month I was charged twice for the same monthly plan. Please review my account and refund the duplicate payment. Account email: *********** Payment dates: 01-08-2025 and 09-08-2025 Thank you.

By mistake I’ve purchased zoom one year subscription from app store and i immediately raised a complaint and want to cancel it and get refund please help me

Dear Zoom Support Team,Hello,I’m writing to request a refund for a charge that was automatically billed on July 12, 2025. I was unaware of this auto-payment at the time, so I made a new payment on August 5, 2025.I would like to request a refund for the charge made on July 12, as I have not used the Zoom service since December 31, 2024. I am planning to resume using the service starting from August 11, 2025.Your help with this matter would be greatly appreciated.Thank you in advance.

I just got suspended when I logged in to Zoom from my laptop. Why?