Ulugbek__0703

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Hello, I have an active Zoom subscription, but this month I was charged twice for the same monthly plan. Please review my account and refund the duplicate payment. Account email: *********** Payment dates: 01-08-2025 and 09-08-2025 Thank you.

Billing & Invoices

M

MandelAnswer

Employee

Hi @Ulugbek__0703 ,

Welcome to the Zoom Community!

It sound like you are currently paying for two different subscriptions/accounts. If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can help locate the payments and advise on the next steps.

Cheers,

Zoom Community Team

M

MandelAnswer

Employee

Hi @Ulugbek__0703 ,

Welcome to the Zoom Community!

It sound like you are currently paying for two different subscriptions/accounts. If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can help locate the payments and advise on the next steps.

Cheers,

Zoom Community Team

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MGSR

Community Manager

Hello @Ulugbek__0703! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.

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