Billing & Account Management

안녕하세요, 고객센터 담당자.최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청 드립니다.무료 이용 7일 중 첫날에 사용을 해보고 연결 끊김과 번역 문제로 인해 구독을 취소 했는데 2025년 10월 11일 오늘 결제가 되었습니다.사용 시간이 많지 않다는 점을 고려하여 환불을 요청 드립니다.감사합니다.

Hello Zoom Customer Support,I am writing regarding my account *********** and to request a refund for the recent automatic charge on September 19, 2025 for the Zoom Workplace Pro annual plan.This charge was processed automatically to my credit card despite the fact that I had not decided to continue using that license. I have already deactivated the license in my account and the license has not been used since the renewal. For these reasons, I respectfully request a full refund of the automatic renewal charge.As a business, I find the automatic one-year renewal and subsequent billing disappointing and not in line with reasonable expectations for subscription handling. I request that you review this matter promptly and process the refund as soon as possible.Thank you for your attention and assistance.Sincerely,

I still cannot figure out my Zoom account problem, as I paid my Zoom Meetings Workplace Pro renewal on 3/27 (as evidenced in my bank account withdrawal).   Yet, my account shows I only have Zoom Workplace Basic. Somehow, I was downgraded and cannot get anyone via customer service call back (limited to Business Pro and above) and Zoom chat is useless!   Zoom chat gives basic answers that don't come close to answering my problems/issues!   It appears I'll have to pay another $159.90 to have a Zoom Meetings Workplace Pro account again!   I cannot link to my Google account at all, so I'm in limbo right now.   Do you know anyone with customer service call-in access who might ask a question on my behalf?

Hi thereCan anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. I can't seem to get hold of anyone who can help me sort this out.Thank you!Carla

Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.Suport form is useless, cannot press "Next" after filling in all boxes.Email billing - that fails with a zoom returned email stating to use KB, KB and chat bot are useless. Someone from Zoom needs to reply to this and assist, or quite simply I will do a chargeback as I expect a modicum of service, granted do not need telephone support, but the minimum is a working and proper email address for support when your own product fails to work as it should when money is paid.  

Realice el pago anual del servicio de Zoom y aun me dice que debo actualizar el plan. Que debo hacer?

I am unable to sign in with my paid subscription account on zoom. It gives me a network error but it allows me to sign in with my gmail account which is free. This is both on my windows pc (zoom app) and also my phone

I've added contacts in my profile to use in setting up zoom meeting, they don't appear in invite box when setting up a meeting. Why can't the system recall contacts and/or popular emails of contacts when creating a meeting?

No text available

I am requesting a refund for my Zoom subscription fee.I originally subscribed intending to use it only during the vacation period, however the subscription automatically renewed just one day after the intended end date.Since I'm currently using a separate corporate account that has already been paid for, I'm incurring unnecessary double expenses. I would greatly appreciate if you could process a refund for this duplicate subscription.

I have downloaded macos tahoe and Zoom opens to basic when I have a subscription for pro

Hi, we are a subscriber of Zoom under account name Vilor Berhad, from Malaysia. We would like to seek favor from you team to provide us the certificate of tax residence.

I would like to cancel today’s payment and make it again with another card.

Several months ago, i switched my account to he free version. Last month i receved two $120 charges on my credit card for the annual subscrption. I cannot find a phone number to call and the email came back undelivered. How can I speak with a person to get this resolved?

We were granted a credit of $300 something. I was wondering where that went to?

I have been alive for a very long time and have never ever experienced this... I was trying to upgrade my account from Zoom Pro Plus to Business Plus, but couldn't through my dashboard (I had to contact sales first). Sales clearly had no idea what was going on because they instructed me to click a button to Manage Plan. In actuality, in my account, this button directs me to contact sales. Why do I need to speak to a human to upgrade my account? Now... I realise I can't upgrade... can't downgrade... can't even cancel my account without contacting support who have now told me to wait until a person reaches out to me by phone or email within the next 2 days. This is atrocious and is 100% illegal. You cannot put people through this insanity. @zoom you've got a legally binding contract with your customers. I'm married to a contract lawyer and I can tell you that you're breaking the law in a hundred different countries in about a dozen ways.

I would like to cancel the payment made today (card number: ***** 7000)and make the payment again with a different card. 

안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this? I tried to contact Zoom Support but with no luck. When I tried  to change under "My profile" and "Sign-in Email", this  came up:"Check your previous sign-in email (......) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support."

It is new? "Your free meeting has just ended. Wait 9 minutes before starting a new meeting.  

The Zoom email newsletters typically contain information about how to use Zoom, including topics such as:・Participating in Zoom meetings・Scheduling Zoom meetings・Hosting Zoom meetings・Questionnaire surveys related to Zoom features, etc.While I am aware of the process to unsubscribe from newsletters individually as a recipient,I am wondering if there is a way for a system administrator to unsubscribe all users from these newsletters at once.The influx of newsletters targeting all users has caused issues like a Denial of Service (DoS) attack,resulting in a slowdown of the email system.I would appreciate hearing from anyone facing a similar problem.

Good morning.Are we able to get a refund on our latest renewal please.We haven't used the Work Place Pro Annual Plan (x1) for a while, we meant to cancel but couldn't see how to and it has now auto renewed yesterday.I appreciate you have terms but we can't really afford to pay for something we no longer use. The product is great but our business has changed.I can obviously provide a/c details. RegardsM 

Hello ! I registered zoom account under my company email. I paid a monthly subscription via my credit card. Sometime ago, I enabled 2 factor authentication but i did not store recovery code and i did not install authentication app. This maybe a mistake ! Then i changed my laptop. The administrator deleted and formatted all apps, software in old laptop. Now i can not login my zoom account by email and password. It requires me to provide either verification code or recovery code, which i do not have. Could Admin or someone please advise and help me to solve this login issue ? Thank you very much. Hanh76 

If you have a Zoom plan and are shocked to find you cannot reduce the number of licenses or cancel and add-on, please respond. This business practice is dubious at best and potentially actionable. If you were not made aware that Zoom considers you "locked in" until you tried to downgrade or cancel, that experience should be widely publicized before more organizations fall prey to this practice.  Check your paperwork. Did you even get any paperwork? If you did, does it say anything about being locked in? Many people just upgrade plans without being told they will be unable to cancel or downgrade. 

So, Zoom thinks they can quietly dip into your account for a subscription renewal without warning. Has this happened to you and they refused to refund you? You’re not alone. Don’t let them get away with it.Here's what you can do: 1. Call your bank immediately and dispute the charge.2. Request a chargeback and have your bank block any further charges if they won’t cooperate.3. Share your experience here so we can keep track of how many are affected.If enough of us hit them at once, maybe they’ll learn that shady business comes with consequences. Let’s hold them accountable.