Billing & Account Management

 I have changed my email adress and currently can lock in with the new adress, but  Meetings that have been scheduled under the old email adress are no longer accessible for me. And thus serial meetings can neither be opened as host nor can they be canceled. What to do? 

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one year and to pay in advance. Roughly 1,700 euros for less than 1,00 participants over 1 year and 4,830 euros for 3,000 participants. This system, certainly designed to generate even more cash, is inflationary. The position of Leader does not authorize everything. It's time to boycott ZOOM and switch to less expensive and more transparent systems. I got screwed and don't want this to happen to others 

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one year and to pay in advance. Roughly 1,700 euros for less than 1,00 participants over 1 year and 4,830 euros for 3,000 participants. This system, certainly designed to generate even more cash, is inflationary. The position of Leader does not authorize everything. It's time to boycott ZOOM and switch to less expensive and more transparent systems. I got screwed and don't want this to happen to others 

Sin pedirlo nos habéis cambiado la configuración y no me deja modificarlo

Hi!Monthly I'm paying for an a pro account, but I'm trying to figure out what is that account. I have my actual account in a Free Plan, but every mont I recieve a notificaction about the payment. HELP!!! 

To my surprise an amount of of US $365.80 and US 402.97 is debited to my account on  24/5/23 and 25/06/23 respectively. Kindly reverse the amount as I have not authorised you. 

I have been using zoom for many years with a business account + today the system update itself and now is saying I am not a member, cannot get my personal account and is not letting me stay for more than 40 minutes on calls. It is saying I have a basic plan when I paid my  account payment on time on the 14/6/23.  is there anyone that can help me?  I don't have any errors code but the zoom version is: 5.14.10 (19202) I am  ringing and no now is on the other side. To talk to a human I need my account to be checked but the system is not accepting it. My day of week is all messed up.   

The new process for passwords is difficult and unwieldy:  first, it changed my pwd without notifying me when the new requirements went into effect.  Then, a new rule - can't have 4 consecutive letters or numbers.  And, It does not give me an option to see what I have typed in the first field.  And, then, I have to go to my email to confirm I really did this.  This is too much.  And, now, I have to tell everyone there's a new password to get to my meetings.  This went too far.   

I have seen other's that have had this exact scenario but no longer have access to old email but when i go to update it , zoom always wants to send confirmation to old email. Well if I do not have access how am i suppose to confirm. Please help me get this taken care of . I also pay monthly for a zoom account and yet I have no support that is just wrong!

I recently had my old email account hacked into and I need to update a new email into my Zoom account but cannot because a confirmation code keeps getting sent to the old email.  I put in a ticket for help and the reply said contact the admin/orgination which is myself!  Is there a way to confirm another way or bypass the confirmation process? Can someone please help!

I recently changed my website and the sign in email was lost.  I need to update a new email into my  paid zoom account but cannot because a confirmation code keeps getting sent to the old email.  I put in a ticket for help and the reply said contact the admin/orgination but that is ME! Help please!

Hello,   I need to share my account with my team but I can't see my password because I'm connecting with my Google account and I wan't to change this way.   Someone to help ?   Thanks

 Hi,I would like to ask you about my account. It will be ended at 28 of June. On month of July y August I won’t need it. I will use it on September.  What can I do if I don’t want to deactivated it? I m asking you because I m afraid that if I don’t deactivated  it, zoom will take money from my bank account.Thank you for your help.    

Hi,I am a premium user and I am wondering why there is no premium support. There is no phone number for german (or at least european) support wheter a chat (international) support except a bot. Does anyone have informations about that? I think its not that professional to only find solutions through a community ask forum. Thank you in advance.

Hi I am hoping someone here can help as I am tearing my hair out and getting no answer form support. I have paid for a pro licence, and through a discussion last week I know that a licence is allocated to me. Meetings keep shutting down after 40 mins and I can't reset/restart and am being told to upgrade to Pro. I have raised a ticket but it took 24 hours just to get an acknowledgment and it is so embarrassing to be in the middle of a client meeting. Is there anything I can look for, set up, check? I can't trust Zoom at the moment so have no idea wh

I am working with Zoom version 5.14.10 (19202). I signed up for a Pro Account about 30 minutes ago but when I try to schedule an hourlong meeting I get this notice: "Your Zoom One Basic plan has a 40-minute limit on meetings." The only reason I need a pro account is for longer meetings. Does it take some time to update the account? 

My school asked me to approve request to be consolidated. I accepted the request by mistake although I should not have. I got refunded but I need to retrieve the lost meeting info. I am willing to pay the same amount. Or I want to cancel the refund. 

Hi, Is it possible to get a subscription for 5 months for Zoom Pro and pay for the 5 months at the beginning of the subscription period instead of paying monthly?

I have recently set up a Zoom account and incorrectly typed my email address.  I have tried to alter it and as the email original used is invalid, I can access the verification email.  Can anyone advise how I can address this please.  Thanks.

Hello, I have configured SSO. Here is a group on Azure AD which is called: Zoom Licensed Users. I assigned the Licensed role on on it. When I am adding the user in this group, it is automatically getting license in Zoom (If we have free seats). But when I am disabling user from AD, it is removed from the group automatically, but the licence in Zoom is still active. How could I resolve this issue? 

I don't understand why I can't pay but keep giving this error. Please support

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Buenas tardesEstoy suscrito a Zoom Pro.Olvidé mi contraseña al iniciar sesión, probé reiteradas veces, equivocándome. Por lo que me bloquearon la cuenta.Después de 30 min se activo nuevamente. Pude ingresar, pero me aparecía que mi plan de Zoom era el básico (gratuito); sin embargo me siguen cobrando la mensualidad. ¿Qué puedo hacer para recuperar bien mi cuenta? 

Tuve una suscripción Zoom Pro y me invitaron a unirme a otra de uso corporativo. Había dos opciones para redirigir los reembolsos y erré al elegir la opción.¿Cómo puedo cambiar de opción?Gracias

I see a charge on the credit card from Zoom in April. I did not renew my subscription as my subscription only needs to be renewed in October. Also, I can't find an invoice for this transaction in the personal area. Please help