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Newcomer
Mpatton
Newcomer
Apr 4, 2023 2:10 PM UTC
Solved

NEED TO CHANGE MY EMAIL BUT CANT

I have seen other's that have had this exact scenario but no longer have access to old email but when i go to update it , zoom always wants to send confirmation to old email. Well if I do not have access how am i suppose to confirm. Please help me get this taken care of . I also pay monthly for a zoom account and yet I have no support that is just wrong!

    RN11_2Answer
    Community Manager
    Apr 13, 2023 5:45 PM UTC

    Hey @Mpatton  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

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    2 replies

    Community Manager
    RN11_2Answer
    Community Manager
    Apr 13, 2023 5:45 PM UTC

    Hey @Mpatton  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

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      Newcomer
      Otter
      Newcomer
      Jun 24, 2023 2:14 AM UTC

      Thank you - I will try this and hope it works!

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