Solved

I recorded a 1 hour meeting and the video is not in Zoom neither on my computer. Before I began the recording I did a test during that same meeting for 7 seconds. That one saved locally as well as on Zoom. But the one that's the 1 hour long that I really need is nowhere, and it's been 6 hours since the meeting. Any tips on how to retrieve this? Or even to understand what went wrong? Was it because I tested it first and then the second video just didn't save?

When I try to open Zoom on my MacBook, I get a message that reads "Your app version needs to be 5.12.2 or higher to sign in.  Please update to continue."  When I try to update, however, I get another message that says "Unable to install updates.  Error code: 10004."  Can anyone give me some advice for what to do?  Thank you!

How can I prevent it from being possible to schedule meetings if there is already a meeting at that time?

After two years of using Zoom for multiple kinds of meetings without problems, suddenly last Sunday, Aug. 29, two anomalies arose: • Recording of meeting began automatically without my ever having clicked for automatic recording (in fact, I cannot find an automatic recording activation button where another website said it would be!). • Zoom participants could see me but not hear me.  On my end, Mac internal microphone was fully activated, but when I tried Join Audio all that came up was a window I'd never seen before that provided only Phone & some numbers to use for doing audio via phone. Retrying since then has produced same results.  I've deleted & reinstalled Zoom (5.7.6).  I'm on Mac OS 11.5.2, so everything's up to date.   Help! 

Hello, We hosted a series of meetings and shared the Zoom cloud recording links with attendees. Will the links eventually expire?  I've tested links from last fall, which still seem to be working. However, I've gotten a few message about cloud recordings being deleted so I wanted to double check here. Thanks!Monica 

Hello,We are having access room issues recently, the report shows  13215My colleagues wanted to access zoom to have meeting from china, but they had issues to access, only the host could access,  this issue started from last Friday, what does it mean 13215, how to solve this issue?  thank you for your helpDaisy 

I have to webinar licenses - how can I run two webinars at the same time?

Hello!I want to add a ZoomRooms license user to a group, but it fails.I can add regular license users to a group, but only ZoomRooms license users cannot. How can I add users with ZoomRooms license to a group? (PS: Why would I want to do the above?)This is because I want to create a new role that can edit user settings only for groups that include ZoomRooms license users for security management within my company.If there is any other solution, could you please let me know? thank you.

Hello- I scheduled a reoccurring meeting with a large number of people. After the first meeting, I realized that I had not added alt hosts that were needed. I would like to avoid creating a new meeting as the meeting link is widely distributed, and if possible avoid resending it out to the entire list serve (but know this may be unavoidable). I have gone into the meeting settings on both the web app and the desktop app between meetings and added the alt hosts and they show up in the settings, however the alt hosts are still unable to start the meeting. How do I update the current reoccurring meeting with the alt hosts? Thanks!

We had a zoom bomber who logged in using another attendees name (easy enough) but they somehow managed to mirror the attendees video so it looked like we had 2 windows for 1 person.  How are they doing that?  More importantly, how can we stop it?  The bomber proceeded to send racist hate speech to the hosts as this mirror of someone who was actually one of the hosts.  

When I do a standard meeting scheduling (after choosing "passcode" as the Security option), it generates a link that has a Meeting ID embedded in it. But in this case, participants should add passcode manually, which I want to avoid. I know it is possible to have a passcode embedded into the link - so, they enter in one click. How should I do it, why it doesn't go automatically? Thanks - Igor

Whenever i try to send a .exe file in zoom chat  it shows a error your account admin has placed restriction on sending certain file types

Is there any ability to support an external webcam on an iPad for zoom meeting.  Not looking at screen sharing an iPhone, but connecting a Logitech Brio 4K using USB-C on an iPad Pro

I purchased a large meeting add-on for my organization (I'm the only user) several months ago, renewing monthly.  I wanted to double check the capacity before a meeting we're hosting tomorrow. I found under Account Management/Account Profile it says meeting capacity is 100. I also looked under Users, and the large meeting add on is assigned to me, the only user. I also looked under Plans/Billing, and see the Large Meeting Add-On is there, renewing monthly. So do I have a 100 capacity limit or a 500 capacity limit? I'm worried ... Susan

Can we hide the "Get Started" sections? It makes us complete them for the notification to go away For example, I can't even complete the "Join a Channel" one because my org doesn't have channels

Does anyone know how to enable the Poll Library. I don't see any Poll tab in Meeting section to manage my Polls.

I use zoom api to schedule meeting by using PATCH method of the endpoint /rooms/id/events.there is the post data  The response's status is 202 with no body response and I have check zoom room controller. No meeting room was created. What should I check zoom room version 5.15.7   

Hi there,We have an account of 3 users, and we're thinking of purchasing a Pro license. Is it possible for the Owner of the account to have a basic license, and one of the other members a meeting license?

Hi,Zoom released news about enhancing audio live caption in August 2022.In 1:1 Zoom, japanese live caption are now displayed according to their news, but there is an another pattern that is not working.That is if the webinar host sets the japanese live caption.When they set the live caption, the Japanese to English subtitles are displayed...I hope that I would like Japanese audio subtitles to be displayed for the deaf and hard of hearing in this pattern.Does anyone know a solution for this issue?I would like to know how the host can translate Japanese audio into Japanese subtitles and display live captions. Thanks in advance,Shoya

If a client sends an SMS to the company phone, where can we see it?

My organization wants to post recorded educational webinars that do not allow viewers to skip ahead.  We offer continuing education credits for our profession, and the recertification codes will be at the very end of the webinar recordings.  Is there a way to turn off the option to skip ahead to the end?  We can't just give away the codes by allowing them to skip the content and without having them view the entire webinar, per our "parent" organization.  I have searched and can't find this information.  Thanks!

Hi, i cant install Zoom on my macbookCan someone help me please?i have download zoom, but if i want to install i get a error message 

I am wanting to change to zoom to tutor students. I am able to past an image or PDF to the whiteboard, but the meeting participant is unable to. The upload button is greyed out for them. How do i fix this?

Hello! I will be hosting a Zoom webinar. Could you please tell me how to lock the webinar to prevent participants from joining before the scheduled start time? Thank you in advance!

My meeting is being hosted by a paid Zoom member. I am a Basic (free) member. If the host grants me permission to record a 90-minute meeting, can I record even though the meeting is longer than 40 minutes (my limit if I were hosting)?