When I try to open Zoom on my MacBook, I get a message that reads "Your app version needs to be 5.12.2 or higher to sign in. Please update to continue." When I try to update, however, I get another message that says "Unable to install updates. Error code: 10004." Can anyone give me some advice for what to do? Thank you!
OK all, here is how I fixed it, the below was a little off so I'll tell you where I changed it:
Hi @awarsoca @mgoldax2023 gotcha! Lets try this..
- Please go to Privacy & Security —> full disk access —> Installer and then enable Privacy & Security -> Files and Folders —> Installer—>Downloads folder.
- After enabling these options please reboot your device and try installing the Zoom desktop client app again.
Note:
If the installer is not seen at the above location, please add it manually by going to Finder > Go > Go to Folder...- key in /System/Library/CoreServices/Installer.app and then add the installer once the option is listed.
There are also a couple of discussions around this with some troubleshooting content with some success!
- Unable to install updates Error code:10004
- Error Message 10004
- error 10004 -> uninstall/reinstall -> installation failed (ventura 13.0)
Hope this helps!
Rebooted and tried the pkg in download. I tried to enable all users but it failed (probably IT admin lockdown). I then went to finder, go (as above) and navigated as it was shown. went to the pkg in downloads and installed for myself only and I am good go with Zoom.
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