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Last year, I purchased a once-off add-on to increase my meeting capacity to 300 (from the 100 limit). Is this no longer possible?  

Hi all, I purchased a one month license for one webinar that expires on February 4th. If I purchase another webinar licence right now (not a monthly but a one time purchase), will it also expire on Feb 4th?  Or will it last the whole month? I can't find documentation to clarify. Thanks!

Our organization is paying for the Pro account; I and another person have the rights to schedule meetings. However, when I schedule a meeting it has me under basic so the meetings last for only 40 minutes. Why is that? We are paying for the pro service. I am unable to make any changes. 

Hi I wanted to find out, does zoom automatically renew the subscription as long as the plan is not cancelled?

How do I shut off the "Auto Recording" that is happening whenever a meeting begins.  I want to start and stop it manually.   Thanks

Hi Team, I have Zoom free  plan and cant see the Registration required option while setting up the meeting. Is it only available for paid account? 

・Zoomアプリをフルスクリーン表示・ギャラリービューと画面共有としたときに、通常であれば共有画面がアプリ内に最大表示され、参加者はビデオパネルで表示されるかと思いますが、共有画面がアプリ内に最大表示された上にギャラリービューが重なって表示されることがあります。これを回避する方法をご教授いただければと思います。Zoomのバージョン：バージョン: 5.16.10 (26186)OS：Windows11

Dear Zoom,I want to report the death of one of your customers. I have a number of issues:1. Nowhere on your webpages is there a place to notify you of this.2. Your chatbot does not understand the request.3. Billing support requires information I do not possess.4. Your telephone line requires input of information I do not possess.5. To find a general email address I had to search the Internet. 6. Your email response was to refer me back to your main pagesThis is not only poor customer service, but comes at a time when I am dealing with the death of a relative.Would you please let me know, by return, how I can report this bereavement to a human being at your offices, bearing in mind that I have only the basic personal information about him, and no specific account details other than a recent payment made to you.

Hi, I was playing with the language choices, selected chinese and now I cannot read it to understand how to reverse it, it's all in kanji.....help

I'm running the current version of Zoom on a Windows 10 laptop. When I'm in a meeting, the speaker's window goes black while he/she is speaking and the yellow line surrounds the window. In Speaker view, the speaker's thumbnail appears, but the main window is dark. I've uninstalled and reinstalled Zoom, but the same thing happens. How can I fix this?    

After returning to the main session from a break room my audio and video both get turned off. Everyone else in the meeting was able to unmute themselves. When I try to unmute myself it says "The host is not allowing participants to unmute themselves." The host said they haven't muted me. Does anyone have any suggestions on how to fix this?

I'm looking to do a webinar with 2 presenters.  I think the best way to do this is record both presenters and merge them together. Is this possible?

if i am cohosted in a meeting but not the host is there a record of who was removed and what time they were removed and which cohost removed them?

How do i block or prevent webinar participaments from using AI note taking tools?

I upgraded to a paid Zoom account on Jan. 11 and payment was accepted. My scheduling still shows a 30-minute limit and tells me to upgrade, even though I have signed out and signed back in.

I have paid to the zoom this January 23. But there is still having 40 minutes cut. how to fix it. 

After many years of using it, suddenly my virtual background function does not work any more! Zoom is not willing to help me, so I hope someone here can please:-). Thanks in advance.   I have enabled the virtual background in my account setup. When I go to preferences (am using Macbook, all updated and latest version of Zoom) and want to enable the virtual background, nothing happens, when I tick the 'green screen' icon (I have one) nothing happens, and when I upload an image to be used as virtual background and click it, nothing happens and it will just automatically disappear again! You can watch this brief Loom video to see the exact issue. Thank you. https://www.loom.com/share/df3b76e1c10b4066bc258e7f93f12a9c

I have a Zoom Business one plan with 10 licences.I want to use one of these licences for an email address that already has a free account.When I try to use the email address, Zoom says it's already in use.If I close the free account, will I be able to give the email address that was associated with that account one of my licences?

Hi, my first time here.Can anyone tell me how I can convert the audio file to a text file? Thanks,Monique

Hello !I am working with my Zoom recordings to clip and use as Instagram posts AND the quality of the video when I post on IG is terrible. I have changed my settings to HD so will try that AND, I'm curious if you have other ideas....I put my recording into iMovie to clip it and then to IG from there.  THANKS for your help! I am working on a 2023 Macbook Air and version of zoom 5.16.10. 

Recently it appears that Zoom has added a timeout feature on the Raised Hand feature. And if you are not watching on the bottom of the screen for the cancel button, it will remove your Raised Hand. I have updated my Zoom client on my Windows PC to the latest version. Is there anyway for me individually to turn off this Raised Hand timeout function on my Zoom client? Or is there a way for me to change the settings on my Zoom account so that when I am hosting a Zoom meeting, no one in the meeting will have their Raised Hand removed by a timeout?

I started to use zooming as personal meeting host last month, and I paid all my requires but still I have hard time to do a schedule and meeting? the app gives me only 40 minutes why? can someone help. I cannot even get a right agent to help me online? 

Does my pro license not allow me to have longer meetings than 40 minutes?

if a link is sent to you for a meeting and you share that link would the other person clicking the link show up on the zoom call as your name?

What I am hoping to do is find a way to view or export a list of all the Zoom phone users and how much they have used the phone in total minutes. I have exported phone usage data but it does not list totals per user and I think users that have not used the phone at all don't show up. We have employees who are probably not using Zoom phone because they are not aware they have it and we have other employees who have requested a phone but who probably no longer need it. We need a good way to audit this info. Thanks!