Reporting a bereavement
Dear Zoom,
I want to report the death of one of your customers. I have a number of issues:
1. Nowhere on your webpages is there a place to notify you of this.
2. Your chatbot does not understand the request.
3. Billing support requires information I do not possess.
4. Your telephone line requires input of information I do not possess.
5. To find a general email address I had to search the Internet.
6. Your email response was to refer me back to your main pages
This is not only poor customer service, but comes at a time when I am dealing with the death of a relative.
Would you please let me know, by return, how I can report this bereavement to a human being at your offices, bearing in mind that I have only the basic personal information about him, and no specific account details other than a recent payment made to you.
