Products

Hi, I joined a Zoom meeting as a guest (not signed in). The host was having trouble recording, so I selected "Record" on my side. I heard the Zoom audio message confirming that the recording had started.When the meeting ended, I lef the meeting, and I never saw any message about it processing or saving. But I did see a message to sign in to see your recording. No file shows up on my device and nothing appears in my Zoom account.Is it possible to recover this recording in this situation — when the participant was a guest and the recording may not have finished processing?Any guidance would be appreciated, I cannot get any live person from Zoom to help me.Sent from my iPhone

Hi All, I am unable to view my meeting history from 1st June to 14th July even after customising the dates. I can see the history of 15th July to 14th August. Could anyone please help me with the same. 

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a participant or host. Or at least a prompt. As it currently stands if I forget to save the transcript before I leave a meeting there is no way to recover it.  Tyler

HIAt time my wife and I will be at a zoom meeting- when we do one of fades in and out, depending how far that person is away from camera.Is there a setting to solve this issue?

Hello,I am currently using a subscription plan that renews on October 16, 2026. I have already requested to cancel this subscription.I would like to pay only for the charges incurred up until December, and since I have requested cancellation, I would like to ensure that no charges are billed from January onward.For your reference, the annual cost of the plan is KRW 223,700, and I am currently being charged KRW 18,641 per month.Please confirm that the subscription will be terminated accordingly and that no further charges will be applied after December.Thank you for your assistance.Best regards,

Currently using Arch Linux with Wayland.  With the latest zoom installed (6.6.0), using pipewire for sharing.  The first time I try to share a screen or window, it works fine.  If I stop sharing and try to share again, it only shares a completely black window or screen.  Immediately after I stop sharing the first time, I get the following messages in ~/.zoom/logs/zoom_stdout_stderr.log*** pw_stream_set_active called from wrong context, check thread and locking: Operation not permitted *** impl_ext_end_proxy called from wrong context, check thread and locking: Operation not permitted 'this->recurse > 0' failed at ../pipewire/src/pipewire/thread-loop.c:62 do_unlock()I cannot figure out if this is a zoom problem or a pipewire problem.Everything works fine in X11.

why is it that i cant upload or delete the ones previously uploaded in zoom wallpaper 

One recording has been stuck in a "Trimming in Progress" state. It's been like that for more than a year. Want to delete it to claim some space, but there is no option to delete it. How can I get it done? There is no option anywhere to submit a ticket or something.Thank you for any suggestions.

Is there a supported or recommended way (UI or API) to bulk-delete Zoom cloud recordings?

Zoom crashes immediately when I open it after updating my Mac to macOS Tahoe 26.0.1. So sad. I have tried several versions of Zoom, but all the ways I tried cannot work,  is there any solution?

Please add an option to disable the 'You are muted while recording' notification when a user is intentionally recording with their microphone muted. As a frequent Zoom recorder, this repetitive alert is unnecessary and disruptive, especially when I am aware of my mute status and choose to record without audio.

最近急に手を挙げるのショートカットキーが使えなくなりました。ミュート解除、カメラ切り替えなどのショートカットキーは普通に使えます。ショートカットキーを初期状態に戻しても挙手のショートカットだけ使えない状態です。他のアカウントでログインすると挙手のショートカットキーも使えます。M1MacBookAir　zoomバージョンは6.7.0.71075です。解決策お分かりの方教えていただけると助かります。

Zoom is becoming a busted, unworkable application on modern Linux desktops.  Linux systems are quickly and aggressively moving to Wayland & Pipewire for graphical sessions because they are more secure than the outdated, fragmented x11 standards.  In fact, more and more Linux distributions are going Wayland-only, or at least Wayland by default. KDE and GNOME are both deprecating x11 support. Zoom has not kept up.  The screen-sharing problems on the NVIDIA/Wayland/Pipewire/Zoom stack are well-known and well-documented.  You basically share a black screen that crashes your call when you stop sharing.  The settings menus are not helpful (and yes, I have tried all of them).  Screen-sharing just doesn't work well on the Linux client with very-common hardware and OS configurations, and the only workaround is to run it on an x11 session.  This is a notable defect, and the problem really appears to be contained to Zoom.  

When will be available a repository for DEB and RPM Zoom's packages? It's hard to keep an eye on the updates and download and install manually. I would like if my system find the updates during the regular update.

I am new to Zoom Contact Center. When I design an IVR Flow and try to send data to a CRM system using the HTTP Call widget, I face an issue.When I send Digit input collected from the caller, the data is sent successfully. However, when I try to send other values such as Caller ID, Caller Number, or Callee Number, the data is empty and not passed to the CRM.This usually happens because those call-related values are not automatically available to the HTTP Call widget unless they are explicitly mapped or stored in variables earlier in the flow.

Hello, I’m having an issue with Zoom Phone Auto Receptionist routing. If the main menu is configured so that pressing a key (for example, Press 1) routes directly to an external phone number, the call rings correctly. However, if Press 2 on the main menu routes to another Auto Receptionist (a sub-menu), and within that sub-menu Press 1 routes to External Number 1 and Press 2 routes to External Number 2, neither external number rings. Instead, the caller hears a message saying the person is not available. The same external numbers work when assigned directly on the main menu, but not when called from a sub-menu. Any solution or workaround would be appreciated.

It seems there is no way to stop spammers from just adding you to their webinar. I get added nearly every week to some spammer's zoom meeting trying to sell some product. There is no spam option on the invite or way to report them. There is only a cancel meeting option and contact organizer.  Why doesn't zoom add in a feature to report them or remove the option to just upload a list they purchased of names and emails??

I host Photo Competions for our club and have for a long time.    Just recently we noticed on Zoom that on certain mages that have darker backgrounds that the dark colors can look brighter, muddy or washed out, especially where the tonality changes a little.   We have run several tests on this and it is not an issue in the image and all my setttings appear to be fine.    Anyone else having these issues?   Thanks for any replies in advance.

Can anyone tell me how to do this? I know how to trim from start or end, but not how to cut out a few minutes from the middle of the recording.  Thank you! 

No text available

I was having trouble with Zoom calls shutting down my iPhone 13 due to overheating the phone, so yesterday I bought a brand new iPhone 15. Fully updated. Installed Zoom. Got on a Zoom call today and after 35 minutes the same thing happened and the phone had to cool down, which drops the meeting.  Today I intentionally did not plug the phone into the charger while on the Zoom call since that seems to cause more heat.  I also had the air conditioning going in my vehicle while on the call so that the ambient temperature was cool.  I don't know what else to do.  Thank you for any suggestions. 

Hi everyone,I’m working with Zoom Contact Center and building an IVR flow that sends data to an external CRM using the HTTP Call widget.Digit input collected from the caller is sent successfully, but I’m having trouble passing caller-related details like caller ID, ANI, or called number. These values either come through empty or are not included in the payload.I wanted to ask:Are caller metadata fields available by default in the HTTP Call widget?Do they see explicit mapping or assignment to variables earlier in the flow?Is there a recommended way to capture and pass these values reliably?If anyone has handled this before or can point me to the right approach, I’d appreciate the guidance.Thanks in advance.

I've been using the Zoom Whiteboard (not the physical whiteboard) on my computer with a Wacom drawing tablet.  Unfortunately, something has changed and now my penstrokes are being eaten and replaced with dots.  I believe this is some kind of double click detection or some other gesture. Here I try to write the especially problematic letter "F" 7 times.  It failed each time.Here I tried to write the simple equation "y = mx + b"And here I wrote the alphabet and "The quick brown fox jumped over the lazy dog" without corrections.Each of these was done with Windows Ink active and has a little Windows Ink ripple effect whenever it happens.  When I disable Windows Ink, it still happens, but without the ripple and less frequently.  Is this a known problem with a known fix?  It makes it pretty much impossible to use the whiteboard. EDIT:  I accidentally added this discussion to the wrong place, but I don't see how to move or delete it.

I have none checked for background and it's still blue. I've deleted the app from all of my devices and it is still showing up.  Any help is appreciated 

Hi,I would like to remove some cloud recordings but I can't because I don't find any "delete" button or icon on the windows page. Could someone help me with that ?Thank you