Products

I'm using Windows 10.I have zoom on my laptop.When I'm not connected to internet, my zoom application keeps giving me pop-ups that cover the foreground and never go to the background even when I click on other apps. Even when I want to do something without internet, I can't do anything because the pop-up covers the screen.That pop-up says something like unable to make secure connection.Even after I close that pop-up, it pops up again and again and again.I want it to stop doing that. How can I make it stop?

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller be forwarded to the External Contact, instead Zoom says "The caller you're trying to reach is unavailable, good bye" and hangs up the phone. We cannot figure out why this is happening. Any advise would be much appreciated.

September 30th: AI Companion worked with no issues all month.October 1st: it stopped working completely.It shows as “on,” I’m on a paid plan, and everything looks correct — but it’s not triggering summaries at all. I’ve already lost 4 meeting summaries.Is anyone else experiencing this?

I'm taking a language class from a teacher in Japan (I'm in the States). I'm the host ( I have the pro plan) and so far only she can write on the whiteboard. If I share my whiteboard, she can't see the tools and vice versa. Even if I make her the co-host, only one of us can see the tools and use the whiteboard all during our class time. On line it says that all participants should be able to use the whiteboard. I checked and the "disable annotation for others' is not selected, so the annotation ability should be on. Can you please help me? Thank you.

Zoom was working before an update. Now on a user's laptop, after the update, anytime we open a zoom meeting/start a zoom meeting, it will freeze or crash after the camera begins to show a preview. Zoom will sometimes return after a minute or so.I have tried:Checked Windows System updatesChecked  driver updates for Camera - installed latest from laptop manufacturer's websiteChecked Wi-Fi speed and signal.Uninstalled/reinstalled the latest version as of last weekChecked Camera permissions in Windows for the Zoom appI am at a loss for what else to try! It looks to have to do something when the meeting is in the pre-start stage before the meeting is actually created. 

We stream in-person lectures to at home attendees.  All technology including mics and the laptop go through a system that projects into the room and to the audience at home (through Zoom).  When our lecture speaker includes videos in the PowerPoint presentation, a few issues happen with the volume.  Attendees on Zoom are only able to hear choppy/underwater sound clips (it's like a mix of the speaker talking and the video--just jumbled noise).  Also, attendees are saying after the videos are played, the speakers volume gets really low for a minute then comes back to normal.  How can we 1. Have a video play with the volume from both the video and speaker audible, and 2. Regulate the volume levels so the speaker's mic doesn't dip after videos are played.  Thanks! 

I have recently been dropped into meetings and webinars where the image is cluttered with intrusive and distracting watermarks all over. As I understand it, if I'm not a host then I cannot do anything about it. That's bad. Could Zoom change the default? Could Zoom allow me to first give consent? If the host, perhaps just because they are not aware of the defaults, show my email in e.g. a webinar without my consent, that's not good. Best regards//Bjorn

I have recently obtained an Insta360 Link 2C camera (and a Link 2 as well). When I set the camera to 1080p and 30fps in the camera control app all is good until I open a preview or call in Zoom. Then the camera is forced back to only 720p in the camera app. While the camera is being used in Zoom the setting cannot be changed. So I pause the video in Zoom, then change the resolution, then go back to Zoom and it happens again. This only happens in Zoom with the Insta360 Link 2 cameras. It does not happen in other video call services and does not happen with other brands of cameras in Zoom. The zoom and camera apps are fully up to date. The camera firmware is up to date.I uninstalled all the apps anyway and did fresh installs. No change. PC:Win10 ProfessionalRyzen 9 3950X32GB RamRTX2060 Zoom online chat doesn't understand. Insta360 have people trying to investigate the problem. Anyone have this issue and solved it? How do I fix this please?In every other plat

I am the only user and owner of my Zoom account. Still, I can't change certain security settings (under Settings > Meeting > Security) because Zoom says there are "new security guidelines" and refers me to the "account admin". But I'm the owner/admin and sole user. How is this possible? And how can I solve it?

In the post-secondary education world, instructors need to provide spaces for students to collaborate with each other other than during class time. In order to provide private spaces to meet, instructors would like to open some 'virtual team spaces' for different groups of students in different classes. This involves using the 'no fixed time' and 'Join before host' settings. As it stands, instructors (hosts) can schedule as many meetings as they want but only 2 of those meetings can be open/used at the same time regardless if the host is present or not. This is not workable for how our instructors utilize the system. some instructors have 4 different courses and each one of them could have team projects that need to use these open spaces at any given time during the day/week/semester. How do we or can we work around this?Have any other users from the Education world come across this?All help is welcome. 

My Church seems to get better quality out of Zoom than the New Jersey State Superior Court.  Last Friday I had to attend a virtual pretrial hearing where the Court uses Zoom for these appearances.  I call this trial rigging.  The overall quality, especially the audio, was poor.  I should be used to this by now; but I don't want to experience more consequence than necessary.  Most parties to these hearings just put up with the bad quality because they want it over with.  From a trial I attended last year, my audio/video transcript the Court gave me last year reflects the same bad quality.  As with the recent hearing, the audio had an underwater quality to it.  The Court I noticed uses metal boxes with glass fronts to house the TV that they connect with Zoom.  Through these hearings and trials, the Court makes Zoom look bad while delivering such poor quality.

Hi,I’m having an issue with the Zoom activity in Moodle. The Zoom component doesn’t load properly — instead of showing the meeting information or links, I only see grey placeholder barsSo far, I’ve tried refreshing the page, clearing cache, and testing in different browsers, but the issue persists. Other Moodle activities seem to load normally.The problem appears in various browsers, as well as on Windows, Android, and Apple devices.Has anyone else encountered this issue, or knows how to fix it?Thanks in advance for your help! 

When I am on Zoom my face appears unnaturally bright red. Very distracting. Is there a way to adjust the hue or tone for the camera? 24" iMac 2021 M1 running Sonoma 14.6.1.

[Integration – Zoom Meetings] We already have a Zoom Business plan account. We need assistance identifying which Zoom APIs can retrieve the same meeting data available for download from the Zoom Dashboard (Meetings section). Our goal is to ensure that the data obtained through the APIs aligns with the zoom dashboard meetings data in both content and accuracy (date range and/or meeting ids).

ウェビナーのフォローアップメールはウェビナー終了後に設定もしくは変更は可能なのでしょうか。現状、ウェビナー前に1日後にフォローアップメールを設定をしており、配信は完了しています。更に追加のメールを送信したいのですが、フォローアップメールの設定を修正し、送信することは可能なのでしょうか。 

I had recording a meeting on zoom cloud with my windows computer.But it was without sign in.How can I download this recording video?

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up.  An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613 Can someone please help with this? 

ALGUIEN SABE COMO PUEDO VOLVER A LA VERSION ANTIGUA DE PIZARRA. LAS PIZARRAS ACTUALIZADAS NO ME SIRVEN PARA MIS CLASES. GRACIAS.

Please, I need to go back to the classic version of the old whiteboard because the new one is not working properly, actually, I can't use the new one because when I start the whiteboard my connection fails and this only happens when I try to use the new whiteboard. I'm using a whiteboard from another app, and it's not fair as I'm paying to have all the tools on Zoom. Can you help me to go back to the old version? 

Hi, I get a '403 permission denied' error everytime i log into zoom. i can still use my account as normal but it pops up every time. Any ideas? CheersJohn  

Hello,I am not able to connect to any for my whiteboards this morning. Message : cannot find collaboration server.Any solution for that please ?Florence

Hi,Is there any way to stretch images on whiteboards? I can resize them but never change proportions and this is frustrating, because they change on each vsdx import.Thank you,Bert.

Hi,Working my way through setup. My calls come to auto receptionist then get sent to one of two call queues depending on time of day. One issue I have is that when the call is coming through both on the handset (poly e550) and the desktop app, it only shows the phone number and instead of the name it shows "forward from main auto receptionist" and the phone number. The system knows the name as it is displayed correctly in the call history (on desktop app, in the phone under recent calls it still indicates "forward from main auto receptionist" and the phone number). The voicemail(in the desktop app and email) also properly indicates the name. We need to be able to see who is calling. Any way to make this happen?

Hi,when I create in Zoom calendar invitation with Zoom Workplace, it is displayed in my Zoom Calendar at the right timing (let's say, 10am).In my Outlook and Mac Calendar, the same for all the participants of the meeting, the invitation appears one hour ahead (e.g., 9am).Any idea?Stéphane

I click my profile picture in Zoom Workplace and select "Add account". It asks me to login, which I do. But it fails to add the account to give me a fast way to switch between two different Zoom accounts. What am I missing, or is this another Zoom bug?