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I have online music classes for a long time. Suddenly, from this week, two students encountered the same issue during the class, which is that the setting to original audio does not stop Zoom from auto-suppressing the sound. I can't hear their their piano playing at all, and all background noise disappeared too. I changed devices using a phone, iPad and Windows laptop, the issue persists. I'm sure it's not my receiving side's issue. It's the issue with the device of my students. They both use Apple products, iPhone and iPad. Is there an iPad upgrade that conflicts with the Zoom setting? Has anybody encountered the same issue as I did?

Hi- I am in US and take guitar lessons with a teacher in UK. He records the lessons for me. He uses a windows computer(I believe)  and I use my Ipad pro (updated)  and though I have checked enable original sound for musicians both in and out of a meeting my teacher CAN NOT hear my guitar. We can speak to each other but as soon as I play he says my guitar cannot be heard. I can see and  hear his guitar.  I take my lesson in a quiet room. He says I am the only student he has this issue with!i tried taking a lesson on my patio and when i played the recording some of the sound cut off intermittently. Please help! 

Client is asking when the feature update in Zoom to allow WFM with Read Only access?

While I am able to see closed captions in some meetings, I am unable to turn them on in other meetings. I have gone to Accessibility in Settings, but  CC simply would not appear at the bottom of the screen. They did not turn on when the other member present initiated the call, nor when I initiated the call. I did get as far as seeing the sample of a caption, and I turned on "enable." I hope someone can guide me to a solution.

Scenario: Webinar with an English to Spanish Interpreter. Spanish speaking attendee that has selected the Spanish Interpreters audio channel. Question: Can the Spanish speaking attendee enable CC and see the Spanish Interpreters audio channel in CC? So for example if the translator hears "five" from the original audio channel and then translates that to "cinco" the CC for our Spanish speaking attendee shows "cinco". Note: While testing, our Spanish speaking attendee with CC enabled could only see CC from the original audio channel. So for example if the translator hears "five" from the original audio channel and then translates that to "cinco" the CC for our Spanish speaking attendee shows "five". Thanks in advance for you help.

I can´t uninstall Zoom(64bit) 5.13.11216 from my Windows10 computer. The message is"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your supprot personnel or package vendor"Does anybody know how to solve the problem?

Hi everyone,Lately I’ve been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background.I’ve updated Zoom to the latest version and also made sure my system drivers are current. It usually happens about 10–15 minutes into a call, and I have to force quit and rejoin.Is it related to system performance or something with Zoom and Windows 11? Thanks!

There is currently a 5-7 second delay when selecting one Auto Receptionist option on our phone system. Is it possible to reduce the time it takes for the next set of prompts to be announced?

I always use OBS Studio as a camera for my meetings. In OBS I have the scenes I need to share with my audience. The problem is that to show myself in full screen I need to press share, then hit secondary camera and select one by one the correct camera in a sequential way. I request that you can share, directly, OBS Camera with a single click. Is it possible to configure it right now or do they have to improve it?      

Hi Zoom Community, I’ve been experiencing a recurring issue for several months now and am hoping someone might be able to help or has had a similar experience. Issue:Zoom randomly crashes during meetings, particularly when I’m sharing my screen and actively doing something (e.g. clicking through slides, browsing, using Zoom companion etc.). The crash usually lasts anywhere from 20 seconds to a full minute, then Zoom reconnects itself to the meeting. What I’ve Tried:Got a brand new laptopUpdated Zoom to the latest versionUpdated my BIOS and driversCleared Zoom cacheDisabled GPU accelerationReinstalled ZoomUsed different internet networksAdditional Context:This issue happens whether I’m in the office, working from home, or at another office location.It seems to be tied to screen sharing activity, but not every time. No other applications seem to crash or lag when this happens (only Zoom).Has anyone else experienced this or found a fix? It’s getting a bit frustrating,

Hello I cannot uninstall any Zoom Apps, if I click uninstall it says 'Error: Network error'

Hi Team,I am using Zoom Meeting SDK (Embedded) version 3.13.2 inside a React/Next.js widget.The first meeting joins correctly, but when I leave the meeting and try to join again, I get this error:Error:Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'caps')at nP.getLocalRecordingPermissionUserListThis only happens on the second join attempt, not the first.What I am doing when leaving the meeting:I call:await client.leaveMeeting();client.off('*');client.destroyClient();Then I also recreate the container div:if (meetingSDKElementRef.current) {meetingSDKElementRef.current.innerHTML = '';const newDiv = document.createElement('div');meetingSDKElementRef.current.replaceWith(newDiv);meetingSDKElementRef.current = newDiv;}What I am doing when joining again:await client.init({zoomAppRoot: meetingSDKElementRef.current,language: "en-US",patchJsMedia: true,leaveOnPageUnload: true,});await client.join({signature,sdkKey,meetingNumber,password,userName,userEmail,});Probl

I have recorded a meeting with multiple participants. During the recording, I could see all the participants on the screen as equally sized tiles. Hence, I assumed that this is what is being recorded. My thinking was... I get/record what I see... To my horror, the actual recording is only showing the screen of a speaker (one speaker at a time) and hides everyone else. Questions:a) Is there a way to "switch" the processed recording to a gallery view?b) What are the settings that will allow me to consistently record an entire gallery of panelists and only highlight the speaker while keeping the rest of the participants in view (I assumed that this is what "Multi-speaker view" is supposed to accomplish)?

I am building a Zoom Oauth App in order to connect my zoom account to n8n. Do I need to go through the whole App submission process?

We are using a Zoom Pro plan and want our meeting recordings to appear in gallery view (showing all participants on screen at the same time). During the meeting, we select Gallery View, and both speakers are visible. But when the recording is saved, it only shows the active speaker, switching between participants instead of showing everyone together.We have already enabled the gallery-view recording settings and followed the instructions on Zoom Support, including spotlighting participants, but the recording still does not stay in gallery view.We need help fixing this so that our recordings always show gallery view.

I finished recent Zoom update (within the last 2 weeks) and now when I share my screen during a Zoom meeting, it show any participant of my meeting big grey boxes wherever there's a Zoom screen open (like chat or the toolbars). Is there a workaround for this? It didn't happen before the update and is preventing me from effectively hosting meetings where i need to screenshare (which is almost all of them).

Is there a way to make Zoom quit after I leave a meeting? I prefer not to have apps running that I'm not using. When I leave a meeting, zoom keeps running. I would like for Zoom to quit after I leave a meeting.

Hello,I have figured out how to increase the size of the font within the actual chat message itself. What I cannot find is how to increase the size of the Team Chat List (the bar on the left). Even changing the settings on my computer for apps doesn't affect the size of the font. How can I adjust the size of that font? If I cannot, that is a huge accessibility oversight. 

Hi, I needed to join a zoom meeting/webinar from a logitech device which requires me to input the meeting ID and passcode.The invite link we received is using a TK code instead of a passcode. In doing some searching, it seems this is a token used webinars. Is there any way to join this webinar from a device which is unable to join meetings via the link and instead requires manually inputting the meeting ID and passcode as the only connection method?

Can Zoom create an option to delay the recording until the Zoom AI Summary is ready to send together with the recording? Currently emails may be sent separately or together depending on when the summary or the recording is completed. I would like one email of them together.

Please help!I tried everything, my microphone and camera won't start in Zoom meetings, although they work fine with Teams. any thoughts?

I am the host of a meeting, if I leave the meeting the meeting ends.  I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end?  I don't want to have to change host averytime?

Hey All, After upgrading to ZR version 6.6 it looks like HDMI content isnt able to be shared into Zoom via the Crestron HDMI Converter on a UC Engine. Since min version was just enforced, I can no longer downgrade to a 6.5.x version.  Has anyone else see this? thanks

I cannot fiure out how to enable live captioning when I join a zoom meeting where I am not the host. I have asked the hosts to enable it from their end.  When the meeting starts, they say they see CC on their screen, but I do not/ What step am  I missing? I see cc from my screen when I am the host though. 

Hello everyone, i am having issues with the windows Zoom Workplace app version 6.3.6(56144), this started a week ago. For some reason i am unable to get either the 64 bit or 32 bit app to connect. Though i am unsure what they are trying to connect to.after logging in to the app with my email and password i see the "working" dot circle then the following message appears"It looks like we are unable to connect. Please check your network and try again." the only two other things that show up in the window are the blue "try again" button right below the message and a small "< Back " in the lower left corner. i have no issue logging into zoom workplace via my browser (firefox in case you want to know) so i know my log in info is correct and my net is stable. am i correct in thinking that the app is trying to connect to Zoom? or is it trying to access Google? how to i get the app (i think it's a webapp?) to connect with whatever it is looking for? how to i debug the app