Products

How can I reorder the polls in the poll question list? My colleague and I have multiple polls for a three-day training and it's difficult to scroll the list for the correct poll. I have tried to drag and drop but that function does not work. Any ideas appreciated, Diana 

Hello everyone,  I just recorded my zoom meeting, the first test recording is showing in the folder and I was able to convert it, but the actual video which was approximately 5 minutes long is not showing in the folder, I can see a 185MB .zoom (video) file along with a 2.4MB .zoom (audio) file and the file name is double_click_to_convert_01 and 02 but for some reason when i double click it doesn't show anything. Please help!

I have setup record to local, but the option is not available.How do I trouble shoot? Setup record to local settings enabledhttps://share.zight.com/YEuwnnK6 Record to local option is not availablehttps://share.zight.com/2Nu8NNxN

I'm a coach and have always refused to accept Otter AI for confidentiality and trust reasons. It is a business risk.  Today Otter AI has started recording all my calls automatically. I've never authorised it. I logged on to my Account settings and double-checked - it is all disabled.  Why is this happening and how can I change the default to get rid of Otter AI?  It might be useful to have it for non-coaching calls but I want to be able to OPT IN.I do not want to have to spend hours trying to work out how to OPT OUT! 

I am with an organization that runs confidential meetings over zoom. Recently we have run into the issue where we have had Otter.ai automatically join, bypassing the waiting room, records the meeting, then emails every participants a transcription of the meeting. We have recording turned off, but we have had reports that the AI is still able to record and transcribe every session it joins. How can we prevent this AI from joining? Is there a setting we can have hosts set so that AI can be prevented from joining and recording? We recognize the benefits that AI can bring, but these meetings are too confidential to be able to record. the only solution we have been able to find is to manually remove the AI from the sessions

I am planning to integrate Zoom into our web application and would like to know the pricing details for the following features:Create Meetings Programmatically: Ability to create meetings via API or system automation.Schedule Meetings: Functionality to schedule meetings programmatically.Update Meeting Schedule: Ability to update the schedule of meetings.Extend Meeting Duration: Option to extend the session of an ongoing meeting programmatically.Multiple Concurrent Meetings: Support for hosting multiple concurrent meetings (e.g., 10 initially, with scalability up to 250).Automatic Meeting Recording: Meetings should be automatically recorded and saved to the cloud, with options for additional storage.Embed Meetings in Web Application: Capability to embed Zoom meetings directly into our web application using your Video SDK or equivalent.Could you please provide a detailed pricing breakdown for the above requirements? Specifically:The cost of licenses for hosting multiple concurrent meetin

I would like to ask you why as a host I can not write question into Q&A? For example: we have webinar and the Guest answers only the questions in Q&A, but some attendes join webinar thrue the browser and they can not write answer into Q&A. As a host I would like to help them and copy the question to Q&A but I can not. I hope you solve this problem, you are perfect team:-)

Bonjour, lors d'un webinaire avec 2 intervenants dont un qui fait un partage d'écran, comment faire pour alterner la vue du spectateur entre le document partagé et l'intervenant qui parle ?

Does anyone have experience running Zoom Room software on M4 Mac mini? Did you go with the base model (16GB RAM, 256GB storage) or the M4 Pro version (24GB RAM, 512GB storage)? We're looking to replace a Logitech RoomMate (no support for multi-camera mode) that will be used primarily for Zoom Webinars (500-600 attendees). We'd be utilizing two Logitech Rally cameras and connect up to 2 displays or more (presentation slides, confidence monitor).

We recently hosted a training on Zoom that we typically record. None of our usually hosts ended up recording, but we heard the pop up that it was being recorded and we all assumed it was one of us. It wasn't, but we would love to have the recording. Is there a way to find out who recorded it, so we can get the recording from them? We'd like to upload it to our YouTube Channel, as we usually do with all of our trainings. 

We had a webinar today.  The panelist was running late so I emailed the participants to let them know.  When the panelist got into the practice session and we starting getting ready (I had not started the webinar yet) we heard a voice say "Is the webinar starting at 12:30?" I let them know if was supposed to start at 12:00.  Was this a participant who was somehow able to speak to us in the practice session?  Or someone with Zoom?  It was so strange.  I didn't think there was a way to communicate with participants before you officially start the webinar or vice versa.

With a Webinar 500 licence , is it 500 maximum per webinar or per year ? thanks  

Is anyone facing the same issue with Zoom. It is too invasive via the AI, Fireflies and other AI applications. I have tried customer support to no avail. It also wants to take over my calendar, I use Outlook, I don't need another calendar. I am frustrated and moving my company to Teams, there is no support from the Zoom team.   

I turned on the "Allow invitees to access recordings without the passcode" under the recording settings to restrict access to my recordings, but it's not working as I expected. The invitees are still prompted for a passcode, and I also double checked that this setting was checked within the share settings of the individual recordings. I want to restrict access to the recordings to only the invitees and not have to give out a passcode which they may pass around. Does this feature work differently than I expected, or is there another setting that may be interfering with it? Any insight is appreciated!

Hello,  Every time I start a meeting the Outplay notetaker joins and I have to remove it. I've never enabled this integration nor do I see how to disable it. Can someone tell me how to remove the Outplay notetaker? I am also being taken to a splash page that says "meetings by outplay" - usually when I use my personal meeting space. Any guidance is appreciated!Carlos

My student has expressed a concern about my classes being recorded.  Not because she's afraid of being recorded.  No.  She's worrying that recording a meeting "uses a lot of extra energy".   She says she can't enjoy the class anymore because she's an environmentalist and she's very worried about it. Does recording a meeting make a real difference?  I'm not using the cloud, the videos are saved on my computer. To save bandwidth, we already have everyone's mic and camera off, except mine.  Do I need to stop recording?  

I'm unable to use zoom. video  and can't figure out why.Thanks.

Zoom installed on new HP  / Windows 10.In Zoom Share Screen video is received by participants but not the computer audio.Have checked for Zoom and Computer audio setting with no success.Everything works fine on old HP PC.Any suggestion for where to look for the issue would be gratefully received.Thank you.  

I tried to purchase a 1-month add-on webinar as I have done in the past, but this time I received the following error message: This email domain has already been managed by another account. (300). The account has 2 users: myself (owner of zoom account) and another colleague (Admin of zoom account). I do not have any other zoom account with the same email address. However, my colleague does have another zoom account with the same email address. (I am not sure if that has anything to do with this error). Any suggestions how to resolve this issue so I can purchase an add-on webinar plan as before?Thank you!

Good morning. Is there a way for me to track on how many hours I have had joined a meeting in a month? Thanks

Is there a way to increase font size of SMS messages in the Zoom app, I know how to increase the whole Team Chat font size but it doesn't work for the SMS messages, we have a client that is visually impaired and needs a bigger font size for SMS messages and everything I have tried does NOT increase the font size on SMS, please if anyone has an answer HELP.

I am a member of a training team.  What we would like to be able to do is to have a way for a client to have two choices when scheduling a training time.1. Select a particular trainer and then select the best time according to their availability.2. Select the best time available, and let the "any host available" option select the trainer that has availability. I'm having trouble getting both options to work together.  I can setup the any host available option and it works.  I tried using a routing form to allow for selecting between the two options above, but I can't see a way for an option that is selected to link to other team members' calendars.  It can only see mine. Is there a way to accomplish what I want to do within one scheduling link?

Hi everyoneI run a health care clinic and I'd like to add a zoom link to a form. ex: When a client books a virtual appoint. they will receive forms to fill out prior to their appoint. I would like to add a zoom link to the form, so that when the time comes they just need to click the link.Im not sure how to do this,??  granted i am still in the trail platform for zoom. so maybe that's why I don't see how to do it ??

It could be due to insufficient RAM, too many startup programs, malware, or outdated drivers.

I tried to add my assistant's email as alternative host to a webinar I've scheduled. Zoom says that email can't be added for some reason. I am on the Pro plan and paid extra to do a webinar. Is there some way to add her? If not, how do I enable her to get on for a practice session. Is there a special link for that? This would be a few minutes before our webinar.