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We are new users just trying to tweak our system to work the way we need it. Our current issue is when one of our people are on the line, it won't register an incoming phone call to that line, nor will it put the missed call in that line's history. There are times during the day when only one person is tending the phones (staggered shifts early and late in day). In this circumstance they don't know what they have missed a call, unless a voice message is left by the caller.

There are times when webinar content is confidential and we would like to prohibit AI note taking. In a meeting the AI notetaker is identified.  It does not seem to be listed as an attendee for a webinar. Is there a setting to deny access, or a way to do so manually?

I have an M1 Mac and am used to my video broadcasting in a high resolution, but I have a daily live video stream through Facebook and when I use the Facebook live feature in Zoom and broadcast this way I am only given the option to have 720p for my video I cannot find a way of changing the video format , is 720 the only option?

I have a problem. When I'm online with Zoom, (not even sharing slides) the forward and back buttons on my presenter (Logitech R400) stop working. The black screen button, laser and presenter mode buttons continue to work as normal.  As soon as I get out of the zoom call all buttons work fine on PPT.Does anyone know any helping advices?

I am having issues using my Logitech Presenter clicker on Zoom meetings. I have a Macbook pro and have absolutely no issues with it when I run presentations with Microsoft Powerpoint offline.I have even had an adjacent second computer login to a created Zoom meeting I create, and have had no issues when sharing the powerpoint presentation to the meeting. My problems exist when I am in an actual Zoom meeting with others, and my logitech presenter repeatedly fails to work during Zoom calls. When sharing my screen and pressing a clicker button I hear a soft sounding noise and the clicker fails to work, resulting in me having to present with the keyboard. Is there something I am not doing in Zoom to correctly active my clicker when on a Zoom call? Is there a more reliable presenting clicker recommended by Zoom? 

I host the meeting that happens weekly with same zoom ID and passcode. Is there an option in the settings where others can just join the meeting automatically without my having to accept them into the meeting ?

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Hi - I'm new to Zoom and want to interview someone, but the recording video should only have them and only the audio of me. How do I set that up? If that's not possible, how do I only have a small thumbnail of me in the recording but all of them? Thanks. 

Hello everyone,I’m Darshan Hiranandani, currently hosting a webinar on Zoom, and I’m looking to increase the attendee limit. I’m using Zoom Webinars for this event, but I’m unsure how to adjust the attendee capacity. Has anyone here successfully increased the attendee limit for a webinar?Any tips or advice on how to do this would be greatly appreciated!Looking forward to your insights!RegardsDarshan Hiranandani

Hello, I have a question. I currently have a plan with you that allows for 500 attendees in a webinar. If I create a registration link with that plan and then upgrade my plan to 1,000 attendees, will the registration link I created allow 1,000 attendees or only 500?

Hello please zoom if you see this massage can you make the zoom meeting one hour please zoom 🫤

Using the Basic (free) Plan, when the meeting reaches 10 minutes left, a little timer appears at the top of the screen saying there's 10 minutes left. But then the 10:00 doesn't count down, it just stays stuck on 10:00.It has happened a number of times now on this new computer. The meetings were hosted by another person on the Basic Plan. Other participants were able to see the countdown properly. Zoom desktop client, version 5.17.0 (28375)Windows 11 (version 22H2)Dell Inspiron 16 Plus 7620 laptop

I am looking to see if there is a way to turn High Fidelity Music Mode and Echo Cancellation on Programmatically via the Registry or the Mass Deployment features?  I can turn on Original sound, but that does not check the correct boxes I need.  I.e. I need High Fidelity Music Mode On, Echo Cancellation Off, and Stereo Audio on. I have looked through the Forums, and Registry keys but cannot seem to find the answer I need for this.Thank you

I am the host of multiple zoom meetings for a group that does not want the AI companion feature available to attendees. I have disabled the AI companion in my settings but we have at least one attendee per call that is signed in as Firefly AI notetaker or similar. Sometimes but not always, I receive an alert and can disable the note taking. Today was an instance where I was not able to disable the note taking by the attendee. Is there a way to block or prevent attendees of the call from using AI Companion for note taking? This is a group that is sensitive to privacy and security so this feature is raising a lot of concern.

 @jdott16  is there an update to zoom meeting or option to disable annotate symbol even on person sharing the screen, don’t want it on any screen viewer or presenter, any option/controls that can help move it away 

My cloud recording of a meeting is saying "The media playback was aborted due to a corruption problem or because the media used features your browser did not support." after about 1 hour of playing fine. Any help would be appreciated.

My sister received a new IPad for Christmas and during our Zoom meeting, her camera kept zooming in and out even though she wasn’t moving at all.  My IPad is a year old and I had the same thing happen once, but hers just wouldn’t stop.  Have you heard of this issue?  If so, what is happening?

Morning, I suspect there is a pretty straightforward solution to an issue we’re having but so far we have not been to solve it. I run a research agency and we have clients that produce Zoom links that we then send out to participants for various projects. Recently we’ve had issues whereby the links that would usually take you to the meeting instead take you to another program asking you to create an email address. My client says they’re not doing anything differently to how they usually would but half of all links aren’t working as they should. Looking at the links then ones causing issues start with mailto: rather than being a hyperlink. Can someone suggest what is going wrong at set up please? TIA

I have Windows 11 with the latest updates. When I join a meeting, everything will be fine for a while, then it will freeze up and then exit Zoom. Sometimes it will automatically join the meeting again, but it will soon crash again. I have tried uninstalling and reinstalling Zoom but it still does not work. It works fine on my tablet and phone so I suspect it is something with my desktop. Will someone help, please?

When we rolled out Zoom Phone, we gave everyone a desk phone.  However, some people like to use their mobile device or desktop application instead.  For those people, we want to reclaim the phone for new employees that would like a desk phone. Is there an easy way to generate a report that shows provisioned desk phones and the number of phone calls that desk phone has been involved in?

I am writing this because I tried to get help from Zoom and locate some information about this issue and found nothing.  AI continues to insist that Zoom does not use 2 passcodes.     I tried to join a meeting manually using the meeting id and numeric passcode for a meeting texted to me. (it was easier than sending link by email).   What I learned is the numeric passcode provided did not work.  After the entire meeting invite was forwarded to me I learned that the meeting owner used letters, numbers, and symbols to strengthen the meeting passcode.  In doing this, it created 2 different passcodes.  One was labeled meeting passcode that works with the video link and the other labeled passcode that works for telephones.    I replicated this in my own account.  In my meeting invite, it only showed the passcode where it would be manually entered by a telephone, or Andorid or iOS smartphone.   i would h

Hi - I really hope someone can help with this issue.  I have several staff in my office using zoom (ovbiously! lol) but suddenly many started having issues with the sound.  Initially, I thought the external speakers died (it happens) so I replaced them with a USB speaker.  The speakers work great in every other application (YouTube, etc) but in a Zoom meeting, all the sound is warbly and unintelligable.  I've searched for solutions, changed settings, changed ports, everything I could think of and find online, but nothing is fixing the issue.  Everything was working fine a couple weeks ago - I don't know if there was some Zoom update that broke the sound, but I'm at my wit's end!  Thank you in advance for any and all potential solutions!

Many times zoom Connector IP address has been changed , how can i be notified for this modification?is their any solution, because every time this change all our rooms we are unable to use zoom

Before the update a month ago I was able to expand the size of my Zoom meetings within my screen window which is usually 1/4 the size of my monitor.  Now after the update I cannot expand Zoom within my window. Yes I can expand the size of my window to take up the whole monitor but I like to have my Zoom Meetings on only a 1/4 of my monitor so I can see it better.  Any advice please to fix this problem?  Thank You - Steven

When I am in a meeting, all the participants' faces look wrong -- they are either very small or compressed depending on the view -- and this is making Zoom unusable. I have searched Google, Support, the Zoom Community, and used the Zoom Chatbot and haven't found a solution to this.  In Gallery View,  faces only take up the top left portion of the yellow box and are very small. They are not filling the entire yellow box, but are taking about 1/8th of the space. Faces are only about 1" wide. In Speaker View, the speaker's face looks normal and takes the normal amount of space. But the other participants faces along the top of the screen are extremely compressed such that I cannot identify people. Each person's face is about 1/2" wide when it should be much wider. I have example screen shots of both scenarios, and both occur when the Zoom window is maximized or not.  I am using version 5.17.11 in my Firefox browser on a desktop. I also had this issue in