Products

Hello, my company is in the process of deploying Lenovo ThinkPad X1 Carbon gen 13 (model 21NT) across our enterprise, and we cannot get Zoom audio to work anymore on USB wired Plantronics headsets for those people who have the new laptops.  Normally I would chalk this up to the laptop since that's what's changed, but it's just audio and only in Zoom.  The headsets work fine for Windows system audio, work fine in Teams and other audio applications, and even the microphone works fine and records and plays back OK in Zoom if I select a different audio device to test with. Things I have tried so far: updating the firmware on the headset (the one I'm testing with is a Plantronics Blackwire 3215, I'm not sure of the specific model others with the issue have but they're all similar models), updating all drivers and firmware on the laptop, updating Zoom.  I'm testing with Zoom 6.5.12. Has anyone else encountered this issue?  I realize it's fairly narrow band but I

Help, we are frustrated.  Our users have access to listen to the recordings that they manually initiate on outbound calls, but cannot listen to the inbound calls that the answers and are automatically recorded.  Their individual settings give them permission to listen to recordings and there is no place to specificy inbound, outbound, both.  Is there another setting someplace? 

Zoom is currently kicking out some participants during the session. When they try to rejoin, they are seeing error codes 103033 and 104122. Do you have any similar exp after the cloudflare incident?

Bonjour, Je cherche comment enregistrer un atelier en ligne en fixant l'enregistrement sur mon intervention de façon à ce qu'on ne voit pas les participants qui prennent la parole dans le replay. Est ce possible? merci beaucoup 

I tested Zoom on different Linux distributions (Garuda, Pop!_OS, Nobara, Mint) using a Logitech C922 webcam (1080p), and in none of them was Zoom able to use the HD resolution. It always defaulted to 480p.I tried several ways to fix it, but nothing worked—whether using Wayland or X11, GNOME or KDE, the result was the same.Any idea how to solve this?

I have just upgraded the Zoom workplace client to version 6.6.6, and the share screen chooser is garbled (see attached screenshot). Downgrading to 6.6.0 fixes the problem. I tried this on Gnome/Wayland on both openSUSE Tumbleweed (Zoom workpkace rpm package; Gnome 49.1) and on Bluefin GTS (Zoom flatpak install; Gnome 47.5). Does anyone else observe this, or is it just me? Edit: also tested on openSUSE Leap 15.6 with Gnome/Wayland 45.3: same problem.

Does anyone know if its possible to use iCalendar/Mac Calendar with Zoom to schedule/show meetings?  We have the desktop app but our email is not hosted by Outlook or Google.  It appears that Zoom only supports Exchange and Google for these integrations.  Anyone at Zoom reading this - will there ever be  Apple support for mail/calendar? 

Hello Everyone:I've tried customizing the waiting room but users keep seeing the default zoom screen when they log on.I tested the various options - logo, image, etc. and successfully saved but it's not displaying on the users end. Also restarted the laptop to see if that would help, but it didn't. Signed out of Zoom settings as well, but that did not help either. Everything else I change has taken effect except the waiting room customization.*Pro licenseIs anyone able to assist?

 A few days ago we received an few messages like the one above to re-autorize our Office365 email connections.  A bit surprising but oh well, went to re-authorize and we are stuck here....Anyone else seen this ?  Cannot authorize because of the Microsoft Graph API error. Thanks,Andrew   

Hi, I'm trying to set up a project plan in Zoom Data Tables, and can't find a way to make dependent tasks.  For example, if row 1 had an end date of 10/10/25, I would want to make the next row's start date of 10/11/25.  Is there currently a way to configure this, or would this be a feature request?

Hello,It would be nice to be able to get the website of the URL we setup refreshed every X amount of time set up in the digital signage option.

Hi everybody, Has anyone tried using Zoom's YouTube app from the Marketplace?  We're hoping to use it to substitute the need for hosts to share their screen to show YouTube content.  However, we notice a few issues:--The host can hear the YouTube audio, but guests can't, despite the video being in sync.--When trying to change from one video to another, the app performs inconsistently: it either changes to the next video, or nothing happens.  Even when the current video ends, and you attempt to select a different one, it doesn't play, requiring you to close out of the app and reopen it.Just curious to see if anyone has identified other bugs so I can reference those issues as I open a case with Zoom support.  Thanks!--Andy Borts, Zoom Administrator, UNLV

I am a teacher. I record all my seminars to the cloud. When I share screen everything is fine, when I allow students to share screen the recording automatically stops without notifying me. How do I stop this from happening?

When in a Zoom meeting, I used to be able to adjust desktop speaker volume of my using my computer's volume controls. Now, they do not work on Zoom volume -- instead, I have to go into Zoom Settings/Audio and move the slider. Is this a setting issue? Or did Zoom change this?

Currently, if a call is transferred to a queue, the queue users see only the caller ID of the person transferring the call, not the original caller's number. It makes it difficult when queue users need to go back and reference a caller's number. Is there a way to change this?

With the latest update, version 6.2.0, recurring meetings with "No Fixed Time" have been removed from the desktop client home screen and calendar. There is no way to put them back on there without changing them to a fixed schedule and end date. Tell Zoom that this change MUST BE REVERSED. I and thousands of other users routinely use Zoom to hold meetings with no fixed schedule and no end date. We don't use the Zoom calendar for anything -- we have our own calendar and invitation systems. All recurring meetings should be available somewhere on the client home screen. We need this! Upvote this topic here and send feedback to Zoom directly like this: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068808

I have reviewed several pages of questions related to Polling in Meetings and do not see this question answered.  Apologies if I've missed something. We have long had the feature turned on to allow hosts to create a poll before OR DURING a meeting.  I have one Pro user who never sees the option to begin a Poll in real time during an active meeting.   When I start a meeting myself, as another Pro user, I also don't see a Polling option.  We are both updated on version 5.8.7.2058.  I have not inquired of anyone else in our organization if they are encountering the same issue, but if two of us are, presumably everyone is.  Screenshot attached shows my Zoom menu bar (nothing under More except Live Stream options).Please advise. Thank you,Amber

Hello,  We recently installed multiple MP1288s in our environment.  We have a large number of Cortelco 255400VBA-20M phones spread throughout our campus.  Currently we are experiencing an issue where the phones do not ring loud enough to be heard.  The sound is a muffled clicking.  I have found that when you slide the volume adjuster to the halfway point on the phones, they can be heard but not loud enough for most areas.  I am currently troubleshooting this issue with an Audiocodes tech, but still have not figured out a way to get the volume of the bell loud enough.  Has anyone ever come across this problem?  I have checked the firmware.  We have attempted to change the Trapezoid Ring Parameter, to no avail.  Any help would be appreciated. 

I recently started getting ENDLESS meeting reminder popups, for meetings that have been cancelled or that I am not attending.  These pop up every 5-6 seconds perpetually.  Apparently the only way to stop them is to DELETE THE MEETING that they are reminding me of.• Closing the pop (via the "X") closes it momentarily, then it reappears again in a few seconds• Clicking "Snooze" closes the popup, but AGAIN for only a few seconds• Clicking "Dismiss" (after the scheduled start time) closes the popup, but AGAIN it pops up within a few seconds!!• Even if I join the meeting momentarily and then leave the meeting (or end the meeting, if it was my own meeting), the popup STILL starts coming back every few seconds!!!This is insane!!  Why can't I simply close / dismiss the reminder and have it be GONE?!?!?  This is SO ANNOYING!!I am apparently running Zoom Workplace version 6.1.12 (46889) on a Windows 11 PC.

We had a recurring meeting and 1 person in meeting (01:18) without anyone attending or talking, however, the Zoom AI meeting summary 

Have been having a lot of issues with zoom at the moment, my account went from sessions to webinars plus and some features were deleted as part of the re-brand. The option to create channels and playlists were there, but now unusable despite me creating a channel before it changed. Moving to a hub which allows me to create the channels and I have transferred past events across to enable me to use the recordings in that hub but some recordings and events are not there now. I have to use the main log in for zoom, go to recordings, download and then upload to a specific hub. This then only uploads a certain view, and no transcripts ect. losing the ability to use smart chapters etc. Is anyonde else having this issue or is there some simple way that I have totally missed?

Hi, Is there any option to switch between the Camera and the Presentation Screen quickly, without closing the screen sharing?  If there is no such option to do it now,  is it possible to make some software improvements to enable such an option to use the full screen Camera view, while doing a presentation. 

we got account disabled for no reason!!! its SUPER URGET WE HAVE LIVE WEBINAR SESSION WITHIN HOURSE!!! like what is this service by zoom!!!????we did not harm any rules of the terms!!!WE NEED REVIEW NOW!!!The worst part is no one cares from zoom support and their Ai support is just LLM fluff to cover up the support!!Account got disabled on this Email: *********** 

Is it possible for a participant to record meeting without host invitation or permission? If a participant records, will this cancel the host’s recording? Paid subscription host recording to local device. Thanks for your expertise!

Example: I am the host of a meeting and start recording the session. I need to leave early, so I make someone a co-host. Question: Will the meeting continue to record with the co-host if I leave? Or will recording end? I am recording to the cloud.