Products

We use the chat log to type in our communication due to attendees having difficulty with bandwidth and all the bells and whistles.  The system used to (1) pull a raw log of the chat window including attendees and the communication texts which was very helpful,and (2) the new one sent me a log after the meeting - it flashed on the screen as if it downloaded into my computer, but I cannot find it at all. Is there something I can search on other than 'log'?  I need the log for the minutes.

We've been connecting our H.323 systems to Zoom meetings for 5 years, and in the last few weeks have noticed the Mute on Entry pop up message no longer disappears automatically. The mute on entry setting has been on for the meetings, and has not been changed on our end.The message below used to disappear within 30-60 seconds after connection, but now it never goes away. I've dug through the settings looking for something to auto suppress this, but either missed it or it doesn't exist. Is there any way to fix this? Image of the message - https://imgur.com/a/EdP2f3u  

The OpenCTI Zoom phone widget in Salesforce will not sign in successfully, no error messages are reported when selecting “Sign in” on the popup.  Clicking sign in results in a pop-up window being presented and it appears the login is successful, the authorization window closes within 5 seconds.  The Zoom phone widget does a quick refresh but returns back to the “log in”  We had set this up in our sandbox environment and was able to successfully setup and configure the integration.  Since moving to production though, none of our users are able to sign in via the salesforce phone widget.  We followed the guide here https://support.zoom.us/hc/en-us/articles/4418701163533 and https://support.zoom.us/hc/en-us/articles/15098209645453   I log into Zoom with the pop up from the Salesforce Softphone component and am logged into Zoom on the desktop app, but when I get the success message that I am logged in and about to get redirected the softphone ju

I am at my online limit for saving meeting videos and would like to free up space. I can view them, but I see no way to delete them,

I am working on a setup for on of our teams that fields lots of call, we are planning to use Poly e550 phones. Sometimes they need to be able to quickly escalate a call into a conference. The workflow of adding callers one by one using their extensions is to slow and complicated.  Is there a way that we can setup BLF keys on each of their phones where they can send the caller immediately into an active conference? We would want the person transferring the call and others to have visibility that the conference is active and be able to easily join that call.  Any other workflow suggestions welcomed. TIA

Hey! We have many zoom rooms with a Intel NUC (version 6.0.6 (4087)) and the controller is a Crestron TS-770 2.004.1041 (version 6.0.0 (2720)). I've add the interop to join teams and meet reunions. The problem is when I try to control the camera, it's block. The touchpanel is grayed.Is there any configuration to make?

Every week I upload a Zoom meeting to Vimeo. This week I got this error message: "The application has received an invalid parameter. Please get in touch with the apps creator".Has anyone experienced this and knows how to fix it? THX   

I run a technical meeting and tonight we got a type of zoom bombing I've not seen before.  Seemed to be free floating window with sexual content, not associated with any particular user.  We had rename/video/screenshare off.We also had offensive chat messages appearing to come from multiple people ... seems that someone was able to create a chat "from" someone else.Not sure what more I can do to defend against this sort of behavior.

I would like to post rules in the waiting room so that participants can see them before entering the meeting.  Is this possible?  

Can I request mouse control of someone else's screen in a breakout room if I'm not the host of the meeting?

Hi!We have received the data update email for apps on the marketplace.The last part of the email contains this indication: To provide the required information and complete the DSA compliance process, please go to your published app's Build Flow here, provide the details in the App Submission section, and submit an UPDATE request. We went to the indicated page and to the section where we uploaded the app, but there is no "App Submission" section!!!Or rather we can't find it and this means that we can't enter the requested data.Maybe we don't see it because our app is not for sale and is not public?Can anyone answer me?Thanks,mandl

We are using Zoom VDI client on Azure Virtual Desktop with about 15 different hosts running the same image.  Zoom Client for VDI(64bit) version 5.17.14660 in installed via script during host generation.  Some users have a problem where they get an error trying to login to the Zoom client.  It says, "Update required: Your app version needs to be 5.13.0 (VDI plugin) or higher to join this meeting. Contact your IT admin to update. Join this meeting from your browser." Other users on the same host have no problem logging in, so it seems to be a profile based problem.  We have tried renaming the folder .../appdata/roaming/ZoomVDI.  This is recreated, but same problem exists.  Does someone know how we can get the app to work for users without rebuilding their Windows profile?

My Zoom meeting suddenly not responding and exits the meeting every time after I join the meeting and choose join audio, but the camera is safe because it can be seen and when I decide not to join audio the meeting runs smoothly. The oddity occurs when I choose join audio.

I would like to disable two factor authentication. I have followed the Advanced, Security, click the toggle, and have received an email today the TFA has been disabled.  Yet, when I next went to log-in to Zoom I was asked to enter the TFA code. How do I actually disable TFA please?

When closed captions are enabled by the Host of the meeting, I find that the following issues occur:  Speech that is translated to text comes in 4 or 5 lines at a time and there’s a long pause between their appearances. The time they stay on the screen is so brief that even a fast reader like myself can’t keep up. When someone enters text in chat, the chat window appears as an overlay on the captions and it becomes difficult to read the captions. How do I change the format of the captions so that  Text appears within couple of seconds after they are spoken and appears no more than 2 lines at a time.Chat window can be moved to the side so it does not block the captions. ??? Also, the caption font that appear on the screen is small - please make it possible for the user to enlarge it if needed even for folks with glasses. -Amy

It's march 2023 and still no 7x7 gallery view in Linux...

Hello, Peeps. I want to add zoom meeting widget on my website how can i do that ? user comes and join the meeting from my website i don't to send the links again and againplease help me with that.

Dear all, Thank you for being here to help rookies like me.I want to organize a book presentation in which seven panelists will present the book along with the Author. We also want an Audience to watch this presentation, and at the end, we want them to be able to ask questions when all the panelists are done.My plan in Zoom is up to 100 people, which is probably enough.How can I separate the panelists from having the opportunity to talk from the audience that cannot get involved in the presentation, but just at the end for QAThank you very much

Is there a way to sync the calendar created in Zoom Docs data tables to the users main zoom calendar. We considering using this table for project management but would like tasks assigned to users with dates associated would show up on this main calendar page in Zoom Workplace.

Good morning, I participated in a meeting where only the host saw who was participating in the meeting, we (the guests) didn't see each other, nor did we know who was in the meeting. How can you set up a meeting this way? Thanks

Whenever I try to enter a meeting - the meeting window opens and then immediately crashes and closes.Then it tries to reopen, and crashes again. Tried to restart my PC, reinstalled Zoom Workplace.... Yesterday Zoom Workplace was updated to version 6.3.6 (56144). Needless to say - but I couldn't find any way to contact support. Going through the bot leads to endless and futile dead ends... Would appreciate every assistance.

Is it not possible at the moment to link or better set bi-directional links between data tables, p.e. tasks to project and so on?

With a single client my mic and audio doesn't work when I join their meeting even though I tested both and they worked just before entering the meeting.  All the clients could hear each other but I could not hear nor be heard.  Since the mic and speaker using a Jabra plugged in headset tested correctly, I am at a stand still and we then have to switch to MSTeams.  It is highly unprofessional for me to not be able to figure this out but I'm stumped. When I switch to MS Teams the headset works just fine. 

When I release the standby, the survey does not show up. I have tried many times and the result is the same. Is this a bug?

Hello,I am running a support group for people with a certain problem. You can think of it like an AA group meeting. Can I use Zoom to hold a meeting for free with many people at the same time? Thank you.