Products

I have business account, but when I try to start two meeting at same time (desktop and web) it don’t let me do it. Why? 

Can someone verify if I've received a real or fake email from zoom. It was sent to my work address with the subject: New Meeting Invite: Quarterly Performance Review. The message inside the email says: This is a reminder that your scheduled Zoom meeting will begin in a few minutes.  There is no meeting ID/number. It's just a link that says, "Join Zoom Meeting" and the address it was sent from is:noreply at meet-zoom.us I didn't click on the link, but I copied it. It's a very long address that begins with http://us-api.mimecast.com.kb4.io   

Hi team, I am running zoom on Crestron UC-Engine. I am taking three outputs to three displays. One output is taken from HDMI and it is working fine. The other two output is taken from the DP port and is connected to the displays using DP-to-HDMI cable, but the content is not getting streamed. Just wanted to know if there is any settings to changed for taking DP port output. Your support on this will be valuable.

Help!I just updated Zoom to 5.9.1 (3506) on M1 MacBook Pro running OS 12.0.1 (Monterey). I can no longer make any window in the Zoom app smaller vertically than half of my screen. I usually shrink the meeting window to a fairly small part of my screen so I can use the rest of the screen for note-taking, so this is a huge problem for me. Tech support couldn't understand what I meant about "Window size" and just kept suggesting I change "View," which is not relevant or helpful. Is there anything I can do, or does Zoom now require Mac users to use up half their screen with any Zoom meeting? Thanks for any advice.

Good afternoon, My employee is stating a candidate was on zoom per the email she received stating candidate was in the meeting room, but she is stating the candidate was not appearing in her zoom account. Please let me know how we can trouble shoot. Thank you.

Looking for zoom games to play with 4, 5, 8 and 9 year old's on a zoom call.  Any suggestions?Thanks much.

オンライン授業でZoomが存在しない間、操作を何もしていないにも関わらず、勝手に背景が変わったり、アバターに変わったり、リアクションがたくさん出てくることがあります。他にも、勝手に「離席中」に変わったり、ホワイトボードで落書きをされたりします。まるで遠隔操作をされているようです他にも同様の事象が報告されているといったことはありますでしょうか。このような事象は何が原因でしょうか。—【使用機種・環境】・MacBook Air M3（2024年モデル）・メモリ：16GB・macOS Tahoe 26.1（最新バージョンにアップデート済み）・Zoomバージョン： 6.6.6

On Linux when other meeting members try to make annotations on my shared screen, what they draw does not line up with where they are drawing. They can be drawing a rectangle around something in the middle of the screen, and when they stop, i.e. when it shows up on the screen for everyone, it is offset to the bottom right of the screen, wayyyyy off from where they actually drew. Wayland is the future of Linux in terms of compositors, can you please update the Zoom meeting client to properly use Wayland libraries when it is installed, rather than just X.   Thanks.

Hi,We have BLF keys on our Poly phones but they are not showing up on the workplace windows or phone app. We are only able to see the parked lines. How do we display the blf keys so users can call each other and see their line status.

I raised a ticket to retrieve my participation history records in meetings(where I am not the host) from my account that was backdated more than 30 days. After taking 3 days to get all the info from me, the Customer support executive says he cannot retrieve the record from the Host id due to Security reasons. I completely understand that. When I asked him to check with my details because he searched for my records giving my mail ID in the Host Mail field(which I found from the screenshot he shared), he says he has already tried that and shared the screenshots for proof. How can he search with my ID in the Host Email field when I was an attendee only? I really do not understand the response and I have already wasted 3 days on this. Could someone help me on how to escalate this? I am not able to find the escalate option on the request page.

Hi, during work meetings, without me having changed anything in the settings, suddenly the thumbs up icon pops up (apparently in response to some hand gesture that I make). At other times, baloons starts streaming from the "ceiling" of my window. These are completely inappropriate for the types of meeting that I am conducting and I'm not successful in finding way of disabling them (I don't even know what triggers these "features.") 

This week Zoom introduced a new audio regression:If the host or co-host mutes their microphone, shared computer audio stops being heard by participants. This was NEVER the behavior for years, and it breaks all music-based workflows (karaoke hosts, music teachers, fitness instructors, church services, etc.). Please escalate this as a priority bug. Many users rely on being able to mute their mic while playing music or videos.

Several recordings have split at awkward times.  None are split at a break during the meeting when it's paused.  It's literally in the middle of someone speaking.  And the new recording even has different settings than the first one.  Most recently it looks like this:  4 hours of gallery view, end of file but not done with the meeting, 11 minutes of spotlight view, end of my meeting.  Why start a new recording after 4 hours here, and in another meeting it did the same thing 7 hours in and split into a new recording for the remaining 35 minutes.  AND THEN one time it split three times in a 20-minute recording.   Like, what's the algorithm here? And please no Bots or copy/paste "Zoom specialists" responding with check settings or how to get to settings, etc..  We're four years into Zoom being the norm, so trust me when I say it's not there or in any of the settings platforms because I've double-checked before EVERY meeting.  It'

I use the Zoom app on my Chromebook, but I've had this issue with the web version and the downloaded program on my windows computer before. There's a button when you log in that says "keep me logged in" that seemingly is only for aesthetic purposes. I am logged out after every meeting, rendering the button useless. I've seen that because I have a free account I can't host for longer than 40 minutes, and lucky for me, I'm not hosting! I've searched the forum and seen this question being asked but not answered several times. I've seen random (sorta scetchy) tricks in order to stay signed in but... the button that says "stay signed in" should do that. The constant logging in is annoying to the point of me not wanting to use zoom at all. If my internet gets shaky and the call lags for longer than 5 seconds, I have to log back in. If I have two meetings back to back, I have to log back in between them. If I want to check my schedule after a meeting, I have to log back in. It

Hi everyone,I'm looking for help understanding an issue I experienced during a Zoom meeting yesterday.I was the host and had cloud recording enabled. However, during the meeting, the recording stopped on its own and restarted about a second later. This happened twice. As a result, the final recording is split into three separate files of different lengths.I'm absolutely certain I didn’t manually stop or pause the recording, and I didn’t change any settings during the session. Has anyone else experienced this? Could it be related to internet connectivity, system performance, or something on Zoom’s side?Any insight into what might have caused this or how to prevent it in the future would be greatly appreciated.Zoom Version: 6.4.7 (64367)Device: Windows laptopThanks in advance!

I updated my waiting room picture and text but it is not updated for folks waiting for me to open the meeting. It is still the old logo showing. Other than waiting room customization, I can't find where to update the screen that people see when they are waiting for me to open the meeting.    In the waiting room customization area it shows the new logo I uploaded, but it's not showing that logo to folks waiting for me to open the room?

I am signed in as admin and I cannot turn off the virtual background - any suggestions? I do not have the free version of Zoom, I pay for this and right now the virtual background is an issue.  I am not sure if this is where I should post my question, my apologies if this is the wrong place.  It worked on my Iphone but not my desktop - it is still saying Admin required which it is not. Thanks to whoever can help me.

Hello, I'm an admin of a Zoom Business account with unlimited cloud recording storage. When I deactivate a user from a Zoom Business account, what will happen to the cloud recordings associated to the user? If the recordings are not deleted, how long will they last? (I know the recordings will be gone when I delete the user; I want to make sure about what will happen when I deactivate the user.) Thank you.

I encounter a case where api calls to get user info in meeting failed with error 'missing scope' while my application contains this scope and it worked with the defiend scope for the last 8 years, I just wonder if its just a wrong indication for timeout access token? had anyone seen it?

I've unsubscribed from all Zoom Webinars email notifications, but I continue to receive spam emails from them. Unfortunately, Zoom lacks a strong method to report these spammers. Why don't you take measures against spammers or stop sending emails after users unsubscribe? 

I'm currently using Zoom on a dual monitor setup. I've come to like having my video full screen on one monitor with the chat and participants boxes in a particular position on the other monitor. Currently, I have to re-set this up each time I sign into a meeting. Is there a way to set my configuration as default so that it loads in with those windows open and where I want them each time I enter a new meeting?  Thanks,HVance

Hey!, Zoom Community members! I noticed something strange while using the AI Voice Recorder.The real-time transcription worked correctly, but the transcription saved in the Zoom portal was completely useless.Worst of all, previously the real-time transcription text was saved to the cloud, but now transcriptions are created based on the recorded audio data, which is very disappointing.This happens when the microphone volume is too low.When I play back recordings saved to the cloud, it sounds incredibly faint, like the buzzing of a mosquito.This doesn't happen when recording Zoom meetings.Is there a setting in the Voice Recorder to automatically adjust the microphone volume?If anyone knows, I'd appreciate your help. AIボイスレコーダーを使っていて奇妙な事に気づきました。リアルタイムの文字起こしは正しく行われていましたが、Zoomポータルに保存された文字起こしは、全く役に立たないものでした。最悪なことに、以前は、リアルタイムの文字起こしテキストがクラウドに保存されていたのですが、今は、録音データを元に文字起こしが作成されるようになっていて、非常に残念です。このような事は、マイクの音量が小さい時に発生します。クラウドに保存された録音を再生すると蚊の羽音のようにとても小さいのです。Zoomミーティングで録音した場合にはこの様な事は起こりません

I use  zoom to do an online karaoke room twice a week, and I noticed in the last update  (5.14.7)  the "Live Performance Audio" setting, but an unable to evaluate it because I get the following error "Unable to start Live Performance Audio"  when attempting to turn it on from the upper left hand corner, where I turn on Original Sound as well.  We're both on Mac OS

Hi,  While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug?  The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly  ThanksAiman 

Hi, I've been trying to get my App Live Streaming on my Zoom. It finally worked to add a channel but still isn't allowing me to LIVE STREAM on my facebook page. It's giving me this error..  ERROR: Failed to Connect to Zoom Services- Please refresh App and try again. Logging out of all streaming platforms and adding these channels again may solve the error. I tried what it recommended and it's still not working. HELP!