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After an email engagement comes into the ZCC and assigned to an agent, is there a way for the agent to transfer the engagement to another agent that is currently in a not ready status i.e. on a call, in a zoom meeting, offline, etcCan transfer if the agent is in a ready state, but if the agent is in the not ready they are greyed out and can't be selected. the policy on the queue is set to transfer to all agents and queues 

Hi all, I am seeking a little clarification as I have been stuck on an issue since MarchI have a Zoom Business account with 10 licenses that I use for my organisation.Back in March 2024, we wanted to try some production tools using Zoom Rooms. We subscribed for the monthly Zoom Room plan. Thinking that it was a monthly plan and not an annual plan, we thought we could cancel it once our event was done.When we submitted our request to cancel the subscription, we were told by the renewals manager that we are unable to cancel the monthly plan as the Zoom Room was purchased with our Zoom Business account and therefore we had to continue the monthly subscription until our Zoom Business subscription ends.I find this pretty strange as to why it's called a monthly subscription, but you're forced to continue the subscription for a whole year.Here's the most disappointing thing...Our Zoom Business license just got renewed for another year and the Zoom Rooms monthly subscription has also been

I have set up a recurring meeting for a community of mine to meet regularly weeklyI have set it so the participants can join whether or not the host has started the meetingThe system will not let me set up co hosts in the set up - why not?I also can't seem to be able to allow screen sharing for all participants except when I join the meeting as wellI don't join every meeting - I have co-hosts which as I said - I can't set up ...What can I do - I can't make myself available every week ...

There was a recording downloading and I save to my desktop as I always to but today the recording was about a second long and did not record the whole two hour meeting. I need that recording. 

I am conducting a lecture training through ZOOM irregularly, and I want to allow only designated attendees to log in (I cannot collect ZOOM ID). I want to use the ZOOM survey function in the training to create a test paper and have it administered. # Is it possible to restrict users when logging into Zoom?Ex) After entering a password, only the people set below can enter by accurately entering their number and name.241024SJN241025SIH241026SIE241027SIR Let's take an example with a detailed process.1. When 30 people who applied for the course are accepted,2. A zoom room with a limit of 30 people is opened,3. The administrator registers 30 test numbers (or names, specific data),4. When entering, if you are not the number,Where can I find a way to set it so that entry is not possible?

Hello could anyone help me to start screen recording on zoom meeting without the screen become freeze and didn't work 

 I am experiencing an issue with the Zoom Video SDK in my React.js project. The problem occurs specifically in Safari (MacOS) and Firefox browsers. While the video for other participants renders correctly, the self-participant's video is not displayed in these browsers. Here are some key details about the issue:Browsers Affected: Safari (MacOS) and Firefox.Behavior:a. In Chrome, the self-participant's video works perfectly.b. In Safari, the video element for the self-participant remains blank whereas the other person can see my video.c. In Firefox, the same issue occurs, and no errors appear in the console.In Chrome and Safari (iOS) everything works fine but in Safari (MacOS) and Firefox I am having this issue. The other person can see my video completely fine but in my screen my video is not being displayed. In the console it is giving below error: Error:Uncaught Error: The video-player must have a video-player-container as its ancestor element.Even though this error is

Hello,  We are using a Newcloud.Media account to post when visitors show up to our location.  This integrates with our Zoom Room via showing a website which updates every 10 minutes.  The issue we have is that sometimes this update takes HOURS to happen.  Typically more than 2-4 hours to display an update to this site that shows when a visitor is coming.  We have tried adding the website in twice to force it to update every 10 minutes- but when you publish the change, it still does not occur at a reasonable time.  We want to be able to add when a visitor is coming with it updating at a much faster rate - especially if we want to welcome a visitor and it is less than a 2-4 hour notice. Does anyone have this issue and know what may be blocking this digital signage room to update at a reasonable time?  Any help would be appreciated.  Again, it is a site that is being updated via newcloud.media Thank You!

Hi there,tearing my hair out as I try to book in some consultations with a team using @schduler.   .  Settings seem to have changed so that it is showing availability when I already have meetings booked. this is even though I have my outlook calendar linked (and meetings show in my Zoom calendar). Also I can't book more than a week ahead and block out times that aren't available either. Looking forward to your thoughts.   @SchedulerMaster

Hi community, thank you for this space. Recently I've got a new laptop (Dell) with these specs:- Intel(R) Core(TM) 7 150U- Intel Graphics Controller- NVIDIA GeForce MX570 A- Logitech Webcam C920e And OS info:- Debian Linux Sid (Kernel 6.12.17)- XFCE UI (Not Wayland) Zoom version: 6.3.11 (7212) The problem is that I can't enable virtual backgrounds. I don't have a plain background or wall, so I can't use the green screen feature. Note that I can use virtual background on MS Teams and Google Meet, and I can blur on Slack. I can provide logs or more info, if required. But I also wonder if this processor is supported for this feature. Thank you in advance.

Hey Zoom community, I’ve been using Zoom for virtual meetings and recently started exploring its potential for eCommerce consultations. Since I work with Sellvia, I’ve considered using Zoom to connect with potential customers, offer product recommendations, or even provide support for my store.Has anyone here used Zoom for similar purposes in ecommerce? Any tips on setting up effective consultations, integrating scheduling tools, or automating follow-ups?Would love to hear your experiences and best practices!

We recently changed computers but the audio in Zoom is heard very low, we have already raised the volume of the bar in the Zoom settings but it is still heard very low, in other applications such as Teams we have no problems.

Hi, I live remote from a non-profit group I belong to.  There are monthly meetings in a conference room setting.  The leader of the group is the Zoom Host, with her laptop.  I am the only one dialing into Zoom. Except for the Host, I cannot clearly hear anyone speaking.  It is muffled, and most words are undiscernible...how can this be corrected so my meeting experience is more productive? Thank you, Beth

Hi, I'm on Pavilion laptop with Windows 11 24H2. All of a sudden, my speakers are not working for Zoom, but they work for everything else. When I do a speaker test, the bar is flashing as normal to show that it is making sound, but nothing comes out of the speakers. I uninstalled and re-installed the app a few times, even removed FXSound sound enhancement, but I am still not getting any sound out.  Mic and camera work fine. Has anyone got any suggestions please? TIA

I’ve noticed that my face is quite asymmetrical, and I recently realized that my students may have been seeing me in a way I find unflattering. I assumed that clicking the 'Mirror My Video' button would fix this, but I’ve now realized that it didn’t work as I thought. I’m looking for a real solution to this problem, or I might consider unsubscribing and switching back to Google Meet.

Can I have 200 participants on Zoom A large meeting license—depending on the license— allows up to 500 or 1000 participants to attend a Zoom meeting. The owner or the admin of the account can add this feature for Licensed users, and it can be subscribed to on a monthly or annual.

All users are assigned an 'Enterprise Essentials' licence when they login to Zoom for the first time, which is supposed to be for staff only as we have a limited number. I would like to have all users assigned an 'Enterprise Student' licence by default when they login to Zoom for the first time - is this possible to achieve within the Zoom admin console settings? Thanks,Anthony

How to disable mini window in new zoom? Old solution is not work

when I login to my Zoom account it jumps to profile link on the left side of the screen and starts the spinning wheel of death. I cannot view the profile on my zoom account

How can I zoom with people in the United Kingdom?

Hello Zoom ,i have received some email when i end the meetingsZoom Meeting could not be generated due to insufficient transcript.kindly resolve my issue as soon as possible ,because its most important & urgentkind regards.

Hi I'm using a Workplace pro account for work.  We have a single licence.  When I'm signed in to the zoom app on my macbook and go to schedule a meeting, as soon as I enter an address into the 'attendees' field, zoom automatically  adds a particular colleague as the host of the meeting to the list of attendees.  Worse  - even if I delete this colleague from the list, and send the meeting out, it still has him as the host, and all of this is with his name and email address (i.e. not the email address connected to our pro-account) as the host. I've scoured the internet and zoom for where this setting (presumably something like 'default host for meetings') might be, and simply cannot find a way of changing this - help! Thanks in advance

After updating to 3.6.11, Zoom refuses to let me play a video that I was able to play before the update. I get an error saying the video resolution is larger than my screen size and it won't play the video. I had no problems before the update.

 The video played just fine before updating to 3.6.11. Now I get this error and Zoom won't allow sharing the video. 

A couple weeks ago, I bought a new HP touchscreen computer. I downloaded the Zoom application as normal, but my camera is not working. The only camera I have is the computer's default camera. I know there is nothing wrong with the camera itself because Google Meets works just fine. This is a problem because I'm required to have my camera on for work. What is the problem?