Products

Hello, I'd like to rename the "Inbound Longest Live Waiting Duration" widget and a couple other widgets on one of our wallboards, but I haven't found any documentation outlining the steps to do so.  I am looking for documentation for both Contact Center Legacy and CX Analytics please.  Any insight would be appreciated. Thank you!

I have a basic license and I already have a weekly meeting scheduled on Sundays.  Can I also schedule a weekly meeting for Tuesdays without eliminating the Sunday one?

I am running Zoom 5.8 on Ubuntu 20.04.3 LTS.  Recently  I started experiencing behavior where Zoom runs fine at first.  Then after 30-45 minutes the video starts to freeze up for varying amounts of time that slowly increases.  The audio comes through fine but the user interface also freezes up.  When I run System Monitor I see that one of the four cpu cores is pegged at 100% while the video is frozen.  When the core comes unpegged the video briefly unfreezes until one of the cores again pegs at 100%.  The other three cores are running around 40-60% at the same time.  This same system used to run fine on previous Zoom releases.   Anyone have any suggestions?

I have a regular meeting that consistently drops the connection multiple times during the meeting. My internet connection is stable. I have several other meetings with other people and don't have this issue, only with this particular other user. We have tried it with them hosting and with me hosting, and the result is always the same. What can I do to resolve this issue?

I'm in a bit of a bind with read.ai. I host a recurring meeting set up with "join before host" so that participants can interact if I am late or can't attend. At the very first meeting, a participant enabled read.ai, which I have disabled every time. That participant has not attended since that first meeting, and yet the read.ai prompt shows up at the start of the meeting every single time.  I have read all the other posts by users who are trying to disable the read.ai service, and none of them apply here because (a) I don't have a read.ai account, (b) setting up a waiting room won't work with the "join before host" option, (c) the person who invited read.ai has not returned to the meeting but the read.ai bot still shows up, and (d) even if I reach out to that person, it isn't clear how she would turn off the service without joining the meeting. Is there any way to eliminate the read.ai service, or do I have to set up an entirely new meeting to do so?

I'm looking forward to testing out this sign language interpretation in a zoom meeting tomorrow. We will have two hired interpreters that will transition every 15 minutes. We've tested this out and it looks great live, but we also need a good recording for archival purposes. For the recording, I've enabled the sign language interpreter recording in my "Settings," however this seems to just trigger a separate video file of the ASL interpreter along with a separate speaker view video file. Is there no way to have a recording that has both speaker view + interpreter in the same video file when you download it from the cloud - or are separate video recordings our only option? I'm also curious if a "local" recording to someone's local machine will trigger a different view as a workaround to see that ASL interpreter. Thank you in advance for any advice! 

I have a 2.5 hour audio recording of a meeting that I would like to get a full text transcript for. Can I do this after the meeting has happened?

I activated Transcript in Settings (via web) now. But is there a way to get transcript of videos which were recorded on the cloud before I changed the settings?

Am unable to enable the Virtual Background in my android tab. I tried changing my settings - ( meeting advanced- enabled virtual background) but still it doesn't gives me the option of virtual background in the "more" option at the right bottom on the meeting screen. How can I sort it out? 

Hello,I’m interested in integrating Zoom directly into my website to create a smoother and more interactive experience for users. Ideally, I want visitors to be able to schedule, join, or start Zoom meetings without leaving the site. I’d really appreciate any recommendations on the best approach - whether through the Zoom SDK, API, plugins, or embedded meeting features. If anyone has experience or helpful documentation on setting this up, your guidance would mean a lot. Thank you.

When searching in team chat, it should show the total number of occurrences. Like if we want to know how many messages a person sent over a given period.

During 2025, we have been paying $168 for the Zoom Webinars | 1,000 Attendees – Promotion plan. I would like to ask whether there will be an increase in this fee for 2026.

Hello Zoom team and community, I’d like to request two enhancements for Zoom Docs that would significantly improve document security, data governance, and collaborative workflows: 1. Password Protection for Zoom DocsIt would be extremely helpful to have the option to password-protect individual documents. This feature would allow creators to restrict access even if a link is shared more widely than intended, adding an extra layer of security for sensitive or confidential information.Key benefits: Prevents unauthorized access via leaked or forwarded linksAdds an additional access-control layer beyond workspace permissionsHelps organizations comply with internal security policies and external regulations 2. Record-Level Permissions for Data TablesFor teams that use data tables within Zoom Docs, the ability to set role-based permissions at the record (row) level would be transformative. This means different users or user groups could have restricted visibility or edit

When trying to click the link in an email ( a very important one) it said I needed an upgrade. The upgrade file was flagged as a trojan virus but through many tasks, I got it as allowed but the vbs script will not install.  I get to the prompt to allow changes, but then nothing!  I already have Zoom on my pc but it doesn't want to find that one for some reason.  HELP!

After creating a zoom survey, I created a test response to ensure it was working properly. Now I cannot find a way to delete that individual test response from the survey results without downloading the data and deleting it manually.  Ideally, I would like to find a way to delete the individual survey response within the zoom platform so when I download the data I know I am downloading real responses only, and the visualization within Zoom is accurate.  Any ideas?

Hi! all can anyone please help i dont understand how to get a direct number, i filled out the form to get the sms running and everything went well, but because i dont have a direct number i cant send or receive them

I've been using the remind feature for chat messages on messages coming in through the Incoming Webhook app, and while it works messages will randomly say I was reminded on December 1st, 1969 and I have to go back and reset the reminders which can be frustrating when I have 10+ reminders to have to fix, by then also having to go back and look up when I need to be reminded.

I have to say, trying to find anyone to speak to at ZOOM is a bigger challenge than climbing Rushmore.  I am hoping someone can help me here.  When people are in my waiting room, it still displays my old company name.  Everything I find tells me my new company name is on the account.  How can I change this??

We have one pro account with multiple licensed users. I do NOT want to know whether the SAME licensed user can hold or attend concurrent meetings. I keep getting directed to information about that. What I want to know is whether licensed user Ashley and licensed user Brad can each have a separate meeting at the same time—they are both licensed users from the SAME pro account. Ashley and Brad do not want to attend both meetings or set up both meetings. Ashley wants to run one for her team at 2 pm, and Brad wants to run one for his team at 2 pm on the same day. Neither wants to be knocked off when the other starts their meeting. No one on their invite list wants to attend both meetings. Is this possible? I have a feeling the reason this keeps getting asked over and over is that the zoom support doc that seems to cover "concurrent meetings" only mentions if one host or user wants to run multiple meetings. The question is whether two separate licensed users from one pro

User that have left the company are still showed in my user chat list with the label deleted. We have set suppress option in the admin portal but still, they are there. Anyone can help?

제가 2025.11.28 Pro zoom 단기 (1한달) 결제를 하였습니다. 그러나 저도 모르게 사용하기도 전에 2-3일 된 시점에 자동으로 취소되었습니다. 왜 취소했는지 알고 싶습니다. 다시 제가 결제한 Pro  zoom 사용할 수 있도록 해 주세요. 그렇지 아닐 경우 전액 환불을 요청합니다.   

Hello,I was on a Zoom meeting and twice in the meeting my Zoom hand was raised.  I never touched the raise my had feature.  Does the Host or Co-host have the ability to raise the attendee's virtual hand?   This interrupted the meeting.    Please advise

I have a new ipad and have installed Zoom. When I click on a meeting and click add invitees only "send message" and "copy to clipboard" appear as options. There's no option to send email. Any help is appreciated. I'd love to not have to copy and paste into an email for every meeting. The option to "send email" does show up on Zoom on my iphone. 

We anticipate a future public meeting where an attendee may want to talk over folks. When I mute this person do they have the ability to unmute themselves or is there a feature where I can mute them permanently if they get too disruptive? Does anyone have best practices on how to manage this kind of experience in a public meeting setting? Thanks.

I noticed today that Zoom is not adding a phone option to my meetings.  When I signed into my account and edited a meeting, I see a message beneath my audio settings: "No dial-in countries/regions available" I followed the directions in this article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068094but got held up in tryin got adjust the "Global Dial-In Countries/Regions" setting. There is no edit button, just plain text that says "Not yet". Thoughts?