Products

Hello,i've been having issues on my desktop with zoom I'm on Windows 1132gb ramRTX4090i7 13700kf  here's the log of the issue in the reliability monitor :A problem caused this program to stop interacting with Windows.Chemin d’accès de l’application défaillante : C:\Users\Mbsat\AppData\Roaming\Zoom\bin\Zoom.exeNom d’événement du problème : AppHangB1Application Name: Zoom.exeApplication Version: 5.13.5.12053Application Timestamp: 63c50ac3Hang Signature: d8feHang Type: 134217729Version du système: 10.0.22621.2.0.0.256.48Identificateur de paramètres régionaux: 1036Additional Hang Signature 1: d8fee4a396a7ae364e5cb425be00af76Additional Hang Signature 2: c7cfAdditional Hang Signature 3: c7cf1cf8a51cb521e8f693a82a693e5bAdditional Hang Signature 4: 1b38Additional Hang Signature 5: 1b381bd047eb0890a68f4899a0d98d0bAdditional Hang Signature 6: e3deAdditional Hang Signature 7: e3de0611d8169baf72f4b0a1c2cf345bInformations complémentaires sur le problèmeID de compartiment : f693cd342b

Hi there, I've got this kind of issue. When I switch between gallery, speaker and standard modes in a video meeting, two of them randomly freeze and become unresponsive. I can still use the third one but I can't even predict which. Tried unchecking all the hardware acceleration modes boxes, tried reinstalling, installing 32 bit instead of 64, doesn't work. I'm using a PC, video card is NVIDIA GeForce RTX 2060 SUPER VENTUS, Win 10 Pro 64, Zoom version is 5.15.6 (19959).

Good afternoon Im currently a member of a men's group who have suffer a recent divorce or separation and I'm trying to do a zoom call for them on Christmas Day so we are not alone but I can't afford to purchase a plan plus it's currently only a one time occurrence.  Thank you so much! Have a wonderful day

Hello, I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them.  Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck.  Thanks,Derek

How can I remove the speaker thumbnail when recording, so that only the shared screen is recorded, and no thumbnail/speaker is shown? In Settings > Recording, I have disabled "Record active speaker with shared screen", "Record gallery view with shared screen" and "Record active speaker, gallery view and shared screen separately". I have also disabled "Display participants' names in the recording" and "Record thumbnails when sharing". Finally, in the meeting itself, under Settings > Recording, I have disabled "Display participants' names in the recording".  Despite all this, I'm still getting a small black box for the active speaker in the top right which shows up in the recording, when I only want to see the slide presentation. Previously, I was able to get rid of this box by changing just the meeting setting to remove "Display participants' names in the recording" but now I cannot find any way to get rid of it. I restarted the desktop version of the applicati

For some strange reason, I do not have the ability to add a reaction emoji to Zoom chat messages. They are enabled on my Zoom instance and also on another host's Zoom where this happens. Everyone else in the group can add emojis, but whether I hover, long click, right-click, double click, etc. on a message, I never get the reaction bubble that lets me add an emoji. Before anyone suggests this, I have already gone into my meeting settings to ensure that reactions are enabled. I'm on a MacBook Pro and I have a paid Zoom account. Any help would be appreciated - thank you!

I am hosting an event where all participants are going to watch a film together and then discuss in breakout rooms.I know I can share my screen with the video and use the settings to "optimise for video clip" and "sound" but is that all I can do? I just want to make sure it is a really smooth viewing process for everybody. It's 1 hour long, so not exactly a video clip!Thanks!

I have just completed a lot of courses in the Zoom learning center and haven't earned a single point or badge. Are badges and points aka gamification not enabled for taking courses? Is there another way to earn points and badges?  Thanks Dave

In Zoom events, you can send an auto-generated email to all "attendees" that the recording is available. How do I get that same message to those who registered but didn't attend? The "sorry we missed you" email" doesn't have the option to add the watch recordings widget.  The settings for the recordings available email do not allow you to select absent attendees. 

Hello - I bought the basic unlimited phone service, 1 line. I put in a request for a port of my existing phone number but failed to ask for a temporary number until the port is complete. Is there any way to get a temporary number added without having to purchase a second line while the port is happening?  Thank you.

Hello All! I run a lot of Zoom Webinars without any trouble - but today we experienced a pretty nasty glitch.  - The entire screen went Green - no way to get it back. Just restarted Zoom and then the video was just black. Restarted the computer and then it seemed to work fine. Worried about future webinars. 

Does anyone by chance know of an App where Tasks can be submitted to a particular user on zoom and then it can handle repeating and alerting the user to the pending tasks until they take action such as On Hold or completed?  Thanks

Hello Zoom Support Team,I am writing to appeal the restriction placed on my PC that is preventing me from joining or hosting meetings. Whenever I try to join a meeting, I receive error code 1 1 3 2, which blocks all access.I believe this restriction may have been applied by mistake. I use Zoom strictly for legitimate purposes such as online classes, school-related meetings, and educational discussions. I do not engage in any activities that violate Zoom’s Terms of Service, and I have never intentionally misused the platform.This issue is only occurring on my PC. I am able to access Zoom from other devices, which makes me believe that my computer or IP address may have been incorrectly flagged by the system. I kindly request a review of my account and device to verify this.Zoom is extremely important for my education, and being unable to join meetings is affecting my ability to attend classes and communicate with teachers and classmates. I assure you that I will continue to follow all Z

Is there any workaround / solution for this problem:I just upgraded to the latest Zoom version 6.7 on Linux and the icons and fonts in the new navigation menu are far too small (for me).The Accessibility settings have several scaling options but this excludes the navigation itself.I am on a high DPI monitor and all other programs scale properly but Zoom seems to ignore the scaling configuration.My system: Ubuntustudio 24.04

I would like to know if it's possible to find out who turned on transcript function during the meeting. I saw that the message 'This meeting is being transcribed' popped up in my meeting but none of the participants are admitting that they turned it on.

I am the owner of a Zoom licence for my society and I would like to avoid to be the only one able to open sessions which are led by colleagues within the society.  How can I do simply ?  Thanks  

Hello everyone,I am using the Zoom API in my React.js application to create meetings for users to join.I have set up a Server-to-Server (Internal) App through the Zoom Marketplace, which allows me to create meetings programmatically. Here is a detailed description of my setup and the issue I am facing:Objective: My goal is to create multiple Zoom meetings using a single Zoom account, where participants can join, but the host account never joins the meetings. The account is solely used for scheduling/creating the meetings.Challenge: I understand that Zoom imposes a limitation where a single account cannot host more than one meeting at the same time. However, since the host (the account creating the meetings) never joins, I would like clarification on whether it’s possible to create and manage multiple meetings simultaneously using this account without encountering any issues.Technical Details:I have enabled the Join Before Host option when creating meetings (join_before_host: true)

We are an organization that as a whole records 90% of it's meetings, & can't turn off the recording lock. However, 10% of meetings (That are re-occurring meetings) would like to not have to turn of the recording every meeting. Is it possible to still have accounts recording locked, but "Opt out" certain recurring meetings? 

A spammy online marketer keeps sending me Zoom email invites, and it's clogging up my inbox. I never subscribed to their thing and there isn't a way to unsubscribe/remove from list through the zoom invites that I can find. I don't want to block the emails because it will block all Zoom meeting invites and I do need access for work purposes. Nor do I want to just create a new folder because real meetings will get lost in the spammy jungle. Does zoom have no way to ask to be removed from someone's meetings? 

Hi! I uploaded and installed Zoom v6.0.2 from their website on my mac os 10.15.7 twice now, but when i try to open it, it tells me that it needs os 11.0 or later to work with Zoom v 6.0.2, so is there another Zoom version that will work? When I trying to update my os it says that it's current?

Hello,unfortunately, I have another question:I work with two screens. The program that needs to be recorded runs on the main screen, while I see the Zoom tools and the participant list/videos on the second monitor. However, when I record the session, the participant images are displayed in the recording and partially cover important information from the program being shown. How can I prevent this permanently?I start Zoom on a MacBook Pro, Tahoe from the Zoom website.Thank you very much for your help.helpa

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Hi!  I've been having some issues with zoom when I try to log in via SSO and join a meeting  - "The Code Execution cannot proceed because UIBase.dll was not found. Reinstalling the program may fix this problem" I get the same error for CMMlib.dll, Duilib.dll, and MSAALib.dll. I have tried using Clean zoom to uninstall and reinstall zoom, used the MSI installer, and also can see all of these files in the zoom folder, so they definitely exist. Any advice much appreciated!  

Hi, I have started to use the mustache virtual filter out of curiosity. It looks natural. People can tell if it's real or not. So I went on a team daily with the mustache. All of a sudden, I have way more authority, I am confident, I am in my A game. The ascent was meteoric. I get respect, and tasks I assign in the morning are done before EOD. Suddenly, projects meet the schedule. I became a celebrity. I am well-known and recognized downtown. I had to act to support this new lifestyle, so I changed the color from the default dark brown to a black mustache. The next thing you know, I am taking all critical decision-making meetings with this black mustache. I am everywhere. Girls, booze, my own driver. I am the king of the hill. But lately, something started to break. I feel like this mustache is not thick enough to sustain my new lifestyle. I need a thicker mustache to fuel my success. That is why I am making this request. Please create a feature to make the mustache thicker. I nee

Product Area: Zoom Meetings / Zoom App ExperienceFeature Title: Native In-App Confirmation CaptureDescriptionCurrently, users who need to capture a visual confirmation (such as a meeting schedule confirmation, registration success, or similar in-Zoom-web messages) must use an external tool like the Snipping Tool or screenshot utility to capture the necessary information from the Zoom website.This process is disruptive and inefficient, particularly for frequent users who are already operating within the desktop application.Proposed SolutionWe request the addition of a native feature within the Zoom desktop application that allows users to easily capture, copy, or save visual confirmations without needing to navigate to the Zoom website or use an external screenshot tool.This could take the form of:A dedicated "Copy Confirmation" button on key confirmation pages/dialogs within the app.A built-in screenshot utility specific to the confirmation window, which automatically saves the image t