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Hi everyone,I’m working with Zoom Contact Center and building an IVR flow that sends data to an external CRM using the HTTP Call widget.Digit input collected from the caller is sent successfully, but I’m having trouble passing caller-related details like caller ID, ANI, or called number. These values either come through empty or are not included in the payload.I wanted to ask:Are caller metadata fields available by default in the HTTP Call widget?Do they see explicit mapping or assignment to variables earlier in the flow?Is there a recommended way to capture and pass these values reliably?If anyone has handled this before or can point me to the right approach, I’d appreciate the guidance.Thanks in advance.

I've been using the Zoom Whiteboard (not the physical whiteboard) on my computer with a Wacom drawing tablet.  Unfortunately, something has changed and now my penstrokes are being eaten and replaced with dots.  I believe this is some kind of double click detection or some other gesture. Here I try to write the especially problematic letter "F" 7 times.  It failed each time.Here I tried to write the simple equation "y = mx + b"And here I wrote the alphabet and "The quick brown fox jumped over the lazy dog" without corrections.Each of these was done with Windows Ink active and has a little Windows Ink ripple effect whenever it happens.  When I disable Windows Ink, it still happens, but without the ripple and less frequently.  Is this a known problem with a known fix?  It makes it pretty much impossible to use the whiteboard. EDIT:  I accidentally added this discussion to the wrong place, but I don't see how to move or delete it.

I have none checked for background and it's still blue. I've deleted the app from all of my devices and it is still showing up.  Any help is appreciated 

Hi,I would like to remove some cloud recordings but I can't because I don't find any "delete" button or icon on the windows page. Could someone help me with that ?Thank you

Zoom video and sound freezes intermittently so often that my clients are giving up on the meetings.  After all, they have better things to do.   Zoom version is6.6.10.2831 (1222).  Using Safari on a MacBook Pro.  WiFi signal is strong.  All apps are up-to-date.  My location is Texas.  This is happening consistently on video calls with people in Colorado. What can be causing this?  What is the solution?

Hello, I work for an MSP that supports both Windows and Mac devices. Over the last month, we've noticed that users of specifically LENOVO devices (laptops) are experiencing an issue where their devices crash whenever they enter meetings. The devices lock up and need to be hard shut down and rebooted to operate again. We've tried reinstalling zoom, turning off hardware acceleration, making sure the device is up to date etc. This seems to be something related to how Zoom and Lenovo are interacting at the software level, but we need a solution ASAP, as this behavior is spreading across all client using Lenovo devices!

Too bad there is no PPA for Zoom. I use this script to check for newer zoom_amd64.deb and update.Installing or updating Zoom on Linux – Zoom Support#!/bin/sh echo Installed: $(cat /opt/zoom/version.txt) echo Available: $(wget --spider https://zoom.us/client/latest/zoom_amd64.deb 2>&1 | grep Location | sed -e 's/.*prod\/\(.*\)\/.*/\1/') REPLY=n echo -n "Download and install? " read REPLY if [ $REPLY = y ] ; then wget -c https://zoom.us/client/latest/zoom_amd64.deb sudo apt install ./zoom_amd64.deb rm zoom_amd64.deb fi 

I've set up the scheduler and have managed before to set Date overrides. However, this feature seems to have stopped working. I'm just adding dates, and keeping the hours to 9 to 5, click add, see the date added, but when I navigate the scheduler page, I still see the date showing and I'm able to book an appointment. What am I missing? Is there a tick somewhere to make this work? 

Anyone else getting invitations to zoom calls from spammers?This used to happen a lot to me on other platforms, but it seems that they have now moved to Zoom instead! At least on the other platform it was very easy to report it as spam - but I don't see that here - and the Zoom support AI bot can't handle it !! If anyone knows how to reach a human at Zoom HQ to flag this stuff, please let me know... Here's the title of the latest one I've received: Eblog Reveal: Auto Create Network Of High-Ranking Niche Sites Without Wordpress, SEO or Tech Skills & Earn $10k-$20k/mo Recurring Income  

Hello,i want to use the wide angle camera on my iPad air. Clearly Zoom has access to it since center stage works fine, but how can i use it without center stage?I need it for my online music lesson as my whole instrument should be visible.

Since I updated the app on my iPad 10 on the 16th of December, every time I leave the main window to share a file through Google Drive, share a link from Safari or share my screen, my Zoom crashes and I have to sign back into the meeting I was hosting.  For about 15 seconds after, my account can be seen in two windows to my participants (one frozen from when my Zoom crashed and the other working regularly of when I signed back in). There was an update on the 17th that had bug fixes, but it didn't solve the problem. I tried restarting my iPad to no avail.   Is anyone else having the same issue?

Hello,  Can someone direct me to the new areas where older functions can be located in the new workspace version of Zoom Meetings? I want to share my screen and give remote access to the Zoom participants. I used to be able to do that under the Share function. Now I can't find that option.  Thank you!

Hello - just updated zoom today (11.02.22) and it seems like Original Sound needs to be turned on manually every time now. For the last few months it was already always on once I did it initially ... and this was so amazing. No more messing up meetings where I share audio or workshops where we're working on music things and I just know its going to sound amazing from the beginning without the extra awkward "wait let me turn on original sound". Is there a way for me to turn original sound on and let it be that way forever on the newest version? If not...can this become a thing please?

Got this message from a user this afternoon. He's a VP and was extremely unhappy that his Teams meeting was being overheard by a caller. "I was on a Teams Call and a call came into ADS and the call was transferred to me. I didn’t even know it; my phone never Rang! So I didn’t accept or Decline!! Very Strange. Alan has already looked at my Zoom settings and is asking Zoom for help…" Any thoughts? My executive team is freaking out

I am having great difficulty in working out how to view my meetings now. The Zoom Meetings home page used to have a tab labelled 'Meetings', this has now gone and it seems that it has all been migrated to Calendar so there is now no longer a simple definitive 1 page list of future meetings that can be viewed. Also when setting up a meeting there no longer is a tab labelled 'Copy Invitation' once it has been completed. There have been some radical and none too helpful changes recently and not for the better by any means!!

We've run a few Events now and we've encountered the following issue with our survey responses: Responses to event surveys & polls are not being displayed in the Surveys & Polls dashboard (under Event Analytics). We're able to pull a custom report or just download the table data where it does show that there actually were responses to a particular survey. Could this be a product issue that needs to be addressed? Thank you for the help with this concern,Manuel

Is there a way to set time of day parameters in The Call Queue Real-Time Analytics? I'm looking to pull all the data in that section by shift.

Hello! Does anyone know how to view the # of people who went to my registration page but didn't register for the event? My team tracks our registration page conversion rate and this would be enormously helpful.

A company that I used to subscribe to receive a service from, but I have since cancelled, is continuing to add my name and email details to register to new webinar series. The company is then using this as an excuse to try to continue to charge my credit card to attend and view the webinars. I never signed up for the webinars and I do not want to receive these spam emails. How am I able to unsubscribe from these webinars that I never signed up to? (a fraudulent company is using the invites as an excuse to try and charge me for attending the meetings!)   

Our company has been getting spam Zoom invites for webinars, and because we are all on iOS, it is automatically included in our calendars, etc. As they are valid Zoom meeting requests, even just declining these meetings is a pain, so the admin has just blocked any email from zoom.us, and told everyone to use "something else." Is there a way to report these spam to Zoom? Zoom does not do customer support very well.

Hello ,I have a German account. A Paid account. For several weeks now, I have been unable to turn my “original musician sound” on and off. It is always on and even cannot be turned off in the audio settings at the bottom left. Who can help, please?

The meetings tab at the top of the page has now gone again. The only way it appears that you can view upcoming meetings is to use the Calendar option which will only provide a single day by day format. There is no way to view a summary list of all meetings which is really useful, so why was this removed?

Zoom: 6.6.11Ubuntu 24.04 (Gnome/wayland) When I open the reaction emoji popup, if I move the mouse the popup disappear.This make impossible to react to chat messages.

Hi,I hope you are well.In the last 7 days and for the first time in over 5 years, I cannot join the  Free plan Zoom meetings I myself set up.(Operating System: Ubuntu 20.04.6 LTS).1) I understand I need to update my app to Zoom version 6.0.2 or newer. --> screenshot: https://ibb.co/LXsDwMHv2) I went on the download page and downloaded the proper .deb installation file. --> screenshot: https://ibb.co/Nz14bWj3) What the .deb file on my machine looks like: -->  screenshot: https://ibb.co/3mg7TpLV4) When I click on the .deb file to run the installation, I only get this screen  and nothing happens: https://ibb.co/PvmhSDqXCould you please point me in the right direction?Thanks for your time and patience.Kind regards,Kâmi Barut-Wanayo (***********) 

Hello,   My name is Eyvanna and I am a Technical Recruiter. Recently, I have been working with a candidate who has suffered severe profound hearing loss. He communicates well via Google Meet or Microsoft Teams, so long as the live captions are on. The company he has been interviewing with, uses Zoom as a company standard for video interviews and meetings. My team and I have scoured the web looking for live closed-captioning options for Zoom, and have not been able to find any options that are not paid features through a third party. Some solutions require a subscription and monthly fees, others you pay 0.99 cents or more per minute.    The interview process has been very frustrating for myself and the candidate due to a lack of live closed captioning options.    Can anyone offer solutions?