Phone

I manage a group of 16 agents that take incoming calls. What would cause an agent to have a high number of inbound calls but a low number of calls completed and high number of calls answered by other?

Hi just started a zoom phone plan. I've setup my account and followed the instructions on https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS and https://support.zoom.us/hc/en-us/articles/360054631031, however I can only receive texts and not send them. I tried wiping my android device's cache and clearing the app data, but I still can't send SMS from the Zoom app. The error at the bottom of my screen (where the typing/input box should be) says "Your Direct Number has been removed by your admin. You cannot send messages." However my direct number is assigned to me, and I have not reassigned my direct number in several hours. Edit Oct 18, 2021 -  I attached a screenshot of the error message I'm getting.

Installed a new Yealink SIP-T54W phone, provisioned it with Zoom, and then I cannot get back into the admin functions within the phone.  I have tried to change the password within the Zoom portal under Company Info -> Desk Phone -> Common Settings -> Admin Password, however, even after multiple reboots of the phone, it still says "Incorrect Password" when trying to log into the admin functions on the phone.  Does anybody have any ideas as to what I am missing?  Thank you in advance for your help, take care, and have a nice day! -- Ron

My Zoom phone works perfectly on my computer, but on my cell phone (Galaxy A71) the app is still "hors ligne" and it is impossible to change any settings.

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Hi every one. The company who I'm giving support get a ciscospark email notification regard Sapark Call deactivation. My costumer wants to keep the numbers, and the endpoints that currently use to make phone calls. So they are interested on port those numbers to an zoom existing account they own. Is this possible to do? what is the workaround need to achieve this? Thanks for your comments Regards.

Factory reset on T54W phone and Admin password is not "admin". Has anyone else encountered this?

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom.  If we reboot the B2 base most times we are able to make phone calls.  But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to dial out.  I have verified the B2 base is still connected to the network as I am able to log into it's web page.  I am not sure what to look for in the SIP logs or SYSLogs to see when it is disconnected.  Any pointers would be appreciated.Thanks,   Steve

I have a user using the Zoom application on OpenSUSE LEAP 15.4 Linux.  For several months he has been able to place Zoom phone calls from home but it stopped working.  He immediately gets "Called failed" and no error code is provided.  He can start a Zoom meeting just fine and send a Zoom meeting invite to others in our company and communicate.  You also can't call him on zoom.  He once brought his laptop into work and it worked again for making phonecalls but that happened only once and has not succeeded since. At home and work he is behind a NAT firewall.  When he transports the laptop he puts it into sleep mode by closing the lid and does not power it down so it is not rebooted and Zoom reloaded.I am thinking of suggesting he stop the Zoom process and restarting it.  But will that be sufficient or perhaps he should reboot?    

I am setting up a multi-site system and want to have a consistent "voice" across all sites and audio clips. It makes no sense to me that I can change the default site language but not the voice and I don't want to have to recreate everything with a different voice. Nothing personal "Kevin", but you are not the voice I want representing me.

Hi everyone, So 7841 - fully supported but does exactly nothing. I wonder if I got the wrong "revision" or what not? I got Mfg. Part#: CP-7841-K9= Could someone dealing with 7841s chime-in some wisdom for me? What the phone does is this: it gets an IP address (I can ping it fine) and then it sits with "Registration in Progress" message on its LCD:  

Hello everyone first time post here,  I was wondering if anybody experiencing the same issue we are having using zoom on a desk phone ( Soundpoint 550 Polycom and others) Anytime you are on a call and another person calls, you can not place them on hold to answer the other call without  hanging up on  previous call. On the app though it easy to press hold talk to other line and go on. Previous provided allowed for 4 calls per line, now it feels like its one call only. Any help greatly appreciated 

I have multiple duplicates in SMS contacts that are used to chat all the time, but for some reason I have no way of deleting any of them, I’ve also tried to add to existing contacts but no success.

we have a business site that has phone numbers listed but they are not coded as a clickable link just text.  our Skype for Business phone system has an addon that puts a clickable icon next to the phone number to make it clickable.  is there any sort of addon for Zoom that will do the same thing?  we have told the users about highlight to call but they feel that is too much to do.

I cannot enter my mobile number-It gets rejected every time

I am trying to import Key assignements and keep getting the following error message. The amount of line keys (of the Line type) is incorrect. I can do the MASS import but it doesn't let you pick a Key number so it scrambles my keys and makes training difficult.  I want to put 5 Parks on keys 6-10.  I have a lot of users so doing this by hand is out of the question.  Here is my CSV File Contents Key,Key Type,Key Assignment,Alias,Outbound Caller ID6,Call Park,*801,Park 17,Call Park,*802,Park 28,Call Park,*803,Park 39,Call Park,*804,Park 410,Call Park,*805,Park 5  Please help

My company uses the Polycom CCX700 series phones as Zoom Appliances.  Does anyone know of any way to turn down the keypad volume?  When you are on a call and you need to turn up the volume to hear the speaker, the next time you dial out, the DTMF tones are freakishly loud.  I know the solution is to turn the volume down, but is there any way to separate the call volume from the dial pad volume? 

We want to have incoming calls answered live.  If no one is available to take the call then it goes into the auto receptionist.  Is this possible with Zoom phone?

I am just starting with the phone system.  It seems to add a contact, I must download my contacts from Microsoft 365 or Google.   I have tried both and get a failure message.  That is understandable for Microsoft 365 which is a company account with strict permissions.  But the Google account I am trying to connect to is a personal Google account.   I feel like this phone system is not working for me because I need to be able to save contacts, preferably on a one by one basis.  I am willing to import from Google but an unable.  How do I get contacts into Zoom? Thank you!

Al momento de activar las grabaciones automáticas para Zoom Phone, no genera los archivos, y al grabar manualmente si me los genera, alguien sabrá como arreglar este problema?Al levantar ticket solo me traen con plazos y preguntando las mismas cosas.

Hi Team,  In phone system management, under plan details we have two option, one is package and another is phone number. Can you please explain me difference between both plan details. ?What if i don't have available phone numbers in plan ?

I understand each state will have different taxes on Zoom phone.  Does anyone know the approximate taxes for Zoom Phone for a $15/month/user plan?   Thanks!

My team uses the Polycom CCX700 series phones with the group call pickup feature in order to pick up each other's calls.  What we are finding is that these phones will intermittently give out a momentary burst of white noise/static (while the alert tone is playing) whenever calls come in for other members of your GCP group.  Getting this recorded is nearly impossible because it is so intermittent. Has anyone else noticed this behavior?

Hi! We recently converted to Zoom Phone. We acquired two Yealink VP59 Zoom Phone Appliance hardphones through Zoom's HaaS. We have discovered the following issues about the resident Zoom app on these devices: The physical # hard key does not send the the call as it does on other Yealink devices, so you can't just dial using the physical keypad, you need to tap the touch screen handset icon 📞;There is no option to Park a call;Calls parked from your own line on the desktop or iOS app do not show up under Lines, like they do in the Zoom app for those devices;Linked Google account contacts do not show up in Contacts, like they do on the Mac desktop app; however today's calendar events DO show up on the Home tab;Speed Dial internal users who have desk phones appear as Offline if they are not signed into the desktop soft phone or mobile app. The same is also true in the Contacts list;External Users phone numbers set up under Phone System Management > Company Info &g