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Explorer
Feb 28, 2023 5:30 PM UTC
Solved

Yealink T43u not provisioning "no service" after multiple attempts

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    EliotAnswer
    Partner
    Feb 28, 2023 9:12 PM UTC

    hi dselden63,

     

    begin by adding your phone to the Zoom web portal. 

    Note: Make sure to add your phone to the Zoom web portal before powering on a new phone for the first time or performing a factory reset on a previously-used phone. You can find your phone's model name and MAC address on the label located on the bottom or back of the phone.

    Getting started with provisioning desk phones – Zoom Support

     

    here are the directions for yealink factory reset

    Resetting to factory default (Yealink) – Zoom Support

     

    here are yealink troubleshooting directions

    Yealink troubleshooting guide – Zoom Support

     

    thanks,  eliot

    5 replies

    EliotAnswer
    Partner
    Feb 28, 2023 9:12 PM UTC

    hi dselden63,

     

    begin by adding your phone to the Zoom web portal. 

    Note: Make sure to add your phone to the Zoom web portal before powering on a new phone for the first time or performing a factory reset on a previously-used phone. You can find your phone's model name and MAC address on the label located on the bottom or back of the phone.

    Getting started with provisioning desk phones – Zoom Support

     

    here are the directions for yealink factory reset

    Resetting to factory default (Yealink) – Zoom Support

     

    here are yealink troubleshooting directions

    Yealink troubleshooting guide – Zoom Support

     

    thanks,  eliot

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    dselden63Author
    Explorer
    Feb 28, 2023 11:39 PM UTC

    Thanks Ellot- I have done 10+ factory resets, added the phone to Zoom and tried to auto provision at least a dozen times...still "no service"

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    Partner
    Mar 1, 2023 12:04 AM UTC
    Creator III
    Mar 2, 2023 5:15 PM UTC

    As above -

    - check firewall to see if blocking any of the needed traffic

    - verify local dhcp not providing parameters overriding the yealink settings

    - verify have yealink firmware as specified as needed by zoom (I've not seen this issue on yealink desktop phones, but could happen if is an old phone that has been powered off a long time perhaps?

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