Poly Rove B2 keeps disconnecting from Zoom

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We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom. If we reboot the B2 base most times we are able to make phone calls. But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to dial out. I have verified the B2 base is still connected to the network as I am able to log into it's web page. I am not sure what to look for in the SIP logs or SYSLogs to see when it is disconnected. Any pointers would be appreciated.

Thanks,

Steve

S

sachinzoom

Employee

Hello,

Here is how to capture Poly logs to dig into the issue.

https://support.zoom.us/hc/en-us/articles/360026128032-Exporting-logs-and-config-files-Poly-

Also, I recommend setting up an alert, so you can notified if a phone goes offline. See screenshot:

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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S

Steve3510Author

Explorer

The problem I see if they logs are really short, maybe a few minutes. The problem i am having is it will work when I reboot, and then sometime later the phone will stop working. The base station is still accessible, so it is not losing network connectivity.

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