Phone

I am using Zoom Phone.There is a site in Auto Recepctions, I double check that business hours are correct.Business hours is 9:30 AM ~ 18:00.But when I call it at 17:30, IVR say office was closed.I did double check Time Zone in Zoom Admin, it's correct. What can I do or any thing I must check again ?Thank you.

I was able to set up the Auto Receptionist so that myself and my colleagues can make outbound calls and receive inbound calls, and have also set up the message for when customers call in, but when clicking the extensions that are voiced in the message (and has been set up), it does not patch through at all.  I want to ensure customers can submit the extension number, and be patched through to the proper individual. Currently the opening message continues until finished, and then patches through to the main recipient set up in our portal.   

유튜브 같은 소리가 하나도 안 들립니다

Hello, Curious to know if it's possible to purchase Zoom Phone numbers as described in this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060070 but through the API. Thanks.

I encountered an issue yesterday afternoon where all of our Poly VVX 450 phones went offline with the message "URL calling is disabled".  After some research, I found that all of the phones with a device (usually PC) connected to the phone's downstream ethernet switch port had reverted to the native VLAN, despite having an IP config for my voice VLAN.  This rendered the phones effectively offline and unable to reach the internet.   I didn't have any network config changes applies for weeks.  I was using LLDP-MED to direct Poly phones to a voice VLAN while allowing the downstream switchport devices to use the native VLAN.   The only thing I can think of is that there was a firmware update to my phones that went out Wednesday afternoon (~4pm ET).  Can we view firmware update logs for desk phones anywhere?  Can support provide this?  This page described a firmware being released on Jan 14, which although not the same date, is sus

Hi!We have just signed up for Zoom Phone. We are on the basic package because we only need one user, however it is linked directly to my account (which is the billing account). We need the Zoom Phone to be linked to one of my employee's logins, however the billing should remain on my account. Has anyone else done this successfully? The UI is not very user friendly.

my speaker does not work, I have checked my computer, and the audio on my computer works fineCan any one help out? 

my teammate cant join the audio by computer. anyone know how to solve? he cant tick the checkbox in setting for this.  

I am using Mac from Asia and using a US number registered with Zoom. I can use the phone number to call the US. When I called this number, it led me to a voicemail as intended and I left a voice mail but Zoom didn't seem to receive this voice mail and no notification and no recording a Zoom admin could track. It just seems not functioning at all. I tried few times already. Thanks for your help.

I have just subscribe to Zoom Phone US & Canada unlimited plan and i want to assign number to myself but phone system management is not working or i cannot access that. When i click on it then it starts loading but nothing appears afterwards. Is there any problem with the rights to access that or it is any bug? Thanks 

We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone.I noticed this may be possible with DID #'s but that is not an option for our team.We have a Business Plus license.

Tôi có cả ngan tâm anh gần 6 iCloud mà hau như đều bị xóa sach tôi tìm du mọi cách để liên hệ cho Apple tại hoa kĩ nhung đều bị bộ phan ở Việt Nam chan lại tôi đã thay 6 cái dt Apple đều Jo có kết qua cho đến khi chuyen qua anroi cai phần mềm bảo vê chongluadao nhung chị được 2h là bị kiếm soát vo hiệu hao dt

What I am hoping to do is find a way to view or export a list of all the Zoom phone users and how much they have used the phone in total minutes. I have exported phone usage data but it does not list totals per user and I think users that have not used the phone at all don't show up. We have employees who are probably not using Zoom phone because they are not aware they have it and we have other employees who have requested a phone but who probably no longer need it. We need a good way to audit this info. Thanks!

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports? Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.    

Needing a screen for a receptionist-type user to be able to see most of their zoom phone users on one screen and be able to drag and drop calls, etc.  Being able to customize this list would be even better (HR Department, Finance Department, IT Department, etc.)  Starred contacts, and navigating to Contacts > Company Contacts just isn't a good, fast enough, or customizable option for these type of users.    We are seeing this HUD or Attendant Console feature on most other phone systems.  

has anyone setup a call que /group line to have an on-call person during off hours? If so how did you setup up? So far i can't see an easy path to setup this up for one of my teams.

Bonjour,je ne comprends pas pourquoi mon compte ne propose que des numéros de téléphone en Allemagne. Pourtant, j'ai des utilisateurs qui sont basés en France, en Suisse, en UK. Comment proposer des numéros de téléphone pour ces utilisateurs ? Les paramètres de mon compte ne permettent pas d'accéder à d'autres pays que "Allemagne". Merci

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs. We are a small single location office with 6 users.We are wanting incoming calls to:- be able to dial by name to reach who they are looking for and be able to leave a voicemail.  Not to reach a live person.  - we are on the road a lot so it's easiest for our customers to leave a voicemail. What's the best setup to achieve this?

We want to require users to dial a 9 before making an outbound call like a traditional PBX.Is this possible? We have a translation pattern that allows for users to dial 9, but it is not required. 

I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something else?

Hi! We have been having an ongoing issue where one of our elevators at our college that is connected to Zoom VOIP, periodically calls the security number it is connected to. Nobody is making the call in the elevator. Of course, when the security team answers the call, the phone hangs up. I've looked at configurations for the elevators, and I really don't know what would be misconfigured from what I saw.  Has anybody else had this issue? If so, if it got resolved, what is the resolution? Our other elevators seem to be working correctly.  Thanks,Greensboro College

Hello, I am honestly having the worst experience with this zoom phone thing. Calls do not show up in the history and neither do voicemails. I thought maybe I should remove the extension (thinking that might be the problem) and I do not see a way to do that either. This is very frustrating. Can anyone help? I am on the verge of just cancelling this thing. 

Hi guys. I've just wanted to ask if there was a way to have / create a link that allows the users who click that link to automatically call the number that is linked in that link? Basically it's like zoom bridge links that instantly lets you join the zoom bridge but this time, it instantly calls the number associated in it. This will basically save time in manually inputting the numbers via zoom. 

Hi I have a Zoom subscription from Japan. With it I have a 050 number for WW calls, I have many countries included/allowed under this number according to my profile details. Currently, I am in Europe and want to call France but when I enter the French number and country code, Zoom puts a +81 (Japan country code) in front of it all and cannot dial) How do I avoid this? For example, the French number is +33 1 86 12 34 56 but Zoom dials +81 0033 1 86 12 34 56 Device is iPhone 8 plus

We have an issue that's popped up for multiple users in the last few weeks. The Zoom Windows App will not show the complete list of Voicemails for the user. Users will see a notification of a new voicemail but not be able to review it. If the user checks the Phone App or the Web App he is able to see and manage the voicemails successfully. We made sure the user's line was checked to view in Zoom Voicemail. Still not showing the complete list of voicemails. We're running Zoom version 5.10.4 (5035) in a Windows 10 environment. Any help would be greatly appreciated. Thank you much!