FEATURE REQUEST - Heads up display for receptionist user

Needing a screen for a receptionist-type user to be able to see most of their zoom phone users on one screen and be able to drag and drop calls, etc.  Being able to customize this list would be even better (HR Department, Finance Department, IT Department, etc.)  Starred contacts, and navigating to Contacts > Company Contacts just isn't a good, fast enough, or customizable option for these type of users.   

We are seeing this HUD or Attendant Console feature on most other phone systems.