Meetings

So some reason I can't disable the meeting passcode. Is there something I'm doing wrong?

You used to be able to navigate in Zoom (chat, set up breakout rooms, make someone a co-host, etc.) while sharing your screen with an embedded video were playing in PowerPoint. Now, when you click anything, the video stops playing. It's back to the way it was a couple of years ago, but then there was an update a while ago that enabled us to do stuff while the video was playing. Now you can't. What happened?

I constantly use the safe driving screen in meetings.  Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle.  The app was not updated recently (since 2/28), the settings in the phone or Zoom were not changed.  I can unmute using the standard meeting screen.  I followed all the troubleshooting advice - changing app settings, phone permissions, force stopped the app, reinstalled the app.  Nothing seems to have helped.  All the settings are as suggested.  No error messages. Phone - Samsung Galaxy S23Zoom app version - 6.3.11.28195

Hello,I am having taking a class online, and when the instructor sends a "quiz" in chat. When I click the link it downloads and I'm able to fill out the test, but when I try to submit it when I'm done I get a "missing data" message but I have everything filled out. I don't know if it's because I'm using a MacBook (ver 15.3.2) , because this recently started happening once I started using my MacBook. I used to have a cheap HP and I was able to submit my quizzes with no issue. The only reason I switched to a Mac was because I needed more "RAM" memory for my old HP, so I don't know if there's some type of setting I need to change or what to fix this issue.

Anyone know why when i record a meeting and play it back, i only hear myself and not the other person on the recording?

I am trying to log into my desktop app. i do not remember my password. i hit forgot password. it takes me to a "google or apple" page. i click either of them (tried both) and it just logs me in onto the website automatically. no option to actually reset my password ever. still don't know my password. still cant get into desktop app. 

In Zoom Pro, when I am in "multi-share" mode with my students all sharing their screens, I would love to be able to put their screens in order instead of my view being in the order of when they clicked share. It would be wonderful to be able to sort my view of their shared screens by last name or first name, or - even better! - to be able to put them into a specific order of my choice (for example, being able to put the three I need to keep an extra-close eye on all together as the first three). In a related wish, I would also love to be able to request a participant to screen share, similar to the options we have to "ask to unmute" and "ask to start video."

Hola. Somos una escuela de Perú que ya no trabaja de forma remota. Pero Zoom se ha cobrado automáticamente un plan anual de 51 cuentas y queremos la devolución. Ya enviamos correo y ojalá tengamos suerte. 

I have a zoom room setup running with a neat bar but not getting connectivity. I see that it has a valid ip address from our network but cannot connect. The iPad is also connected to our network. Tells me to "please check my network connection..."  When accessing settings for the neat bar it gives me Status - not connectedDisplays mac  addressdisplays valid ip address, subnet and gateway. My network team says they see the device connected to our network but still the device is not talking to anything.    

I am using the Zoom extension for Google Calendar (in Chrome) to keep track of my client appointments (i.e., Zoom meetings). If a client has a recurring Zoom meeting at the same day and time every week, will the Zoom link that the extension sends in the invite continue to work each week? 

Since the last zoom update, I am getting a small popup message at the top of my video window with every meeting I start. It says "Turn On Reactions 'zoom.us' has turned off Reaction effects. Click (the video icon) and select Reactions to add more impact to your gestures". It has an "x" to close the popup window. But that doesn't close it.  It only closes when I click the green video icon in the top function bar. Whether I turn Reactions on or off - the popup is still there. I don't know how to upload and image so I hope this is explanatory enough. Don't know if this is a bug, or if it's pilot error somehow. Would appreciate any tips on how to get rid of this popup!   I'm using a Macbook Pro running OS Sequoia 15.3.2.Thanks.

Zoom is not playing sound on my brand new laptop running windows 10. Zoom can see the speakers (onboard or bluetooth) and appears to be playing a test sound - bar showing signal but nothing is coming through. Mic is working fine.Occasionally there will be a split-second of sound and then dead. Speakers work with everything else except facebook messenger   Here's what I've tried: - off and on again (zoom, soundcard and laptop) - updated windows - updated soundcard driver - updated zoom and rolled back to a previous version - adjusted control panel settings (allowed applications to take exclusive control, disabled audio enhancements)

I hosted and recorded a meeting last night. The audio visual recorded and downloaded just fine, the chat also downloaded. There were 10 documents shared with participants in the chat, those are showing in my Zoom Workspace above my recording but when I try and download them I receive "Download Failed" error message. I cannot even open the documents to view them. In the past, items that have been shared via chat have come over with the chat download, these did not. I am really needing these documents, any assistance would be greatly appreciated! I also reported this as a problem.

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When I start Zoom, I have to let all participants into the meeting. How can I ensure that the participants automatically enter the meeting without letting them in individually? What settings do I need to make?

Português:Olá! Seria possível desabilitar funcionalidades como o chat e o telefone no Zoom em algum tipo de licenciamento?Inglês:Hi! Is it possible to disable features like chat and phone in Zoom under any type of licensing?

Am I being fussy - as a trained sound man? - but I am sure users of Zoom could benefit from the option of an easy-access Tone Control.  Or EQ if you prefer. Why?  Some people in a group chat will use poor mics or even poorer technique - so they sound muffled or boomy.   Quick EQ is totally everyday in a broadcast studio, taking varied calls from correspondents and listeners.One flick of bass or treble, cut or boost, makes all the difference.   Indeed it is an Access issue that Zoom should by now be aware of. And, invented by Peter Baxandall in 1954 for radios and record-players, it is user friendly.  C'mon Zoom techs.  It's so simple! 

On my Lenovo E16 gen2 laptop, the Fn button on the keyboard does not mute the microphone in Zoom during a meeting.Previously, the Fn button to mute the microphone worked in Zoom, but after recent updates, this button no longer mute mic. The Mute button works properly in Teams, Messenger, Skype, etc. How do I fix this?

Hi, I'm new here, so this might be something that’s already been discussed—but I couldn’t find any useful tickets on it.When I pull QA reports from the web interface, I can see the upvote data. However, neither of the two API reports that include QA data seem to contain any upvote information.Is there another way to access the upvote data programmatically? Best regards,Mike

Hi There, I am working in a company which used Zoom corporate account with on-premise setup before.  For some reasons, our company changed this Zoom service as a self-serve service & let user to apply their own subscription themselves individually. Before corporate account service expired, we disabled those force sign-in options in security part.  We believed that such corporate account & associated domain will be disabled when service contract expired. However, we found those users who are using the associated domain email which will be still forced to join the corporate after service has been expired for few months.  On the other hands, the unlink associated account option is gone when service contract expired.  I have raised support ticket to Zoom CS by previous owner account but seems they are not so responsible for a basic user. As our users has subscribed the Zoom service themselves with such associated domain email (able to login b

I am at a point where I am desperate for help. I recently updated my mac to Sonoma and keep receiving the notice "unable to establish a secure connection to Zoom." I also cannot get the Zoom download or account page to load correctly on my computer but can't get it to work on my phone and iPad just fine (so I know it has to be an issue on my Mac). I have tried everything - clearing my cookies and cache, restarting, making sure Zoom is up to date, granting all the right permissions, and security settings and deleting the Zoom app and redownloading it after removing it from the trash. I tried to contact Zoom for help but have been told that my account (the free one) "doesn't qualify for use of the chatbox or support tickets". I am desperate for help here - can any tech wizes give me some suggestions I haven't thought of? 

I have a number of events set up in a membership site hosted on Heartbeat which integrates with Zoom. I've paid for a large zoom capacity of 500, assigned it to my Zoom licence and am still having my workshops capped at 100. Has anyone any ideas of what else I can try? I have two more events left and would love to fix this!

Hello,I am setting up a zoom room in a fairly large space. there are two conference tables (parallel to each other)  I was thinking instead of having 1 screen in the middle, to have two screens on the sides. My understanding is that zoom can be split screen but 1 screen will show speaker and the other the rest (other people on call, etc). Can i show the just the speaker or whatever the speaker is sharing on both screens at the same time? Like during a presentation?

I have a pro paid account . anyone know HOW I CAN CONTACT tech support .... ? I'm hoping they MIGHT be able to find 2 missing  cloud recordings for me (one from september 2024, the other months earlier) I had a few recordings saved to the zoom cloud. there were there, and I turned off the auto delete.... I did NOT reset the auto delete setting, but recently when i went in to get the recording - the setting was set to 90 days !!! I've no idea how this happened... the first recording from 2023 is still there, was not deleated (and I have a downloaded copy too)but two later recordings are NOT. (and I don't have ANY copy)the missing recordings .- one was recorded in september 2024, the other earlier. These are very important recordings , 2 special events , for a community non profit, to put their website. I tried emailing support - but that doesn't work anymore ....  I'm hoping someone will be able to help - me contact ZOOM- they have backu

As a member of my library's programming team, we use Zoom for our online programs. In the last few weeks, patrons have reported issues joining some recurring Zoom meetings. These issues appear to be random and do not affect all who are invited to a meeting.  While some problems are likely due to a patron's setup (e.g., an outdated app), there is one oddity reported. In a couple of cases, patrons have reverted to an earlier email containing the same recurring meeting link and have joined the Zoom meeting. We had one case in which a patron joined via her phone, but could not join via her computer until multiple attempts were made on her computer.  We use Constant Contact to email links to our patrons, but I'm doubtful that CC is playing a role when many patrons can join our meetings. Anyone else experiencing this issue? Any ideas how to solve it or anyone know if this a bug? Thanks for your time!Framingham Library