No sound despite test "working"

zafariris

Newcomer

Hi! Still have this problem.

My speakers and mic are working in Meets and Google calls, skype.

In Zoom when I press test speakers I can hear the testing music and the testing bar below it jumping.

The mic is also working.

BUT i can't hear others is meeting room. and they can't hear me.

Please help me and others to solve this issue. Because as i can see below this issue is reproducable not only for my and linked with zoom new versions.

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zafariris

Newcomer

windows 10 btw

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po2

Newcomer

I'm having a similar problem. Just breaking in a new computer. Mike works per test, speakers work, fader is fine, device drivers are up to date. Anything else?

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Silke

Newcomer

Hi timkicka,

did you solve your problem? I have the same problem with a Acer-Laptop. Speakers work with everything. When I play zoom test sound there is a split second of sound and then I hear nothing. Even a factory reset of the laptop didn't solve the problem.

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sbtechmath

Newcomer

Same problem with my Acer Aspire 7- New Laptop. While working fine on HP 7 years old laptop.

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johnathancr

Newcomer

Same exact issue on my acer laptop. If you have an app called "Acer Purified Voice Console", open it and scroll to the Speaker section where there is an "AI noise reduction" feature that seemed to have enabled itself for me. After disabling that it worked fine.

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larus

Newcomer

Hi.

Same problem (zoom test sound) on the new Asus Zenbook (Windows 10, version 21H2).

Any solution???

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Newcomer

Hi I have a relatively new Asus Vivobook 15 and had awful sound problems on Zoom. I did as someone else suggested here I searched for «My Asus» under settings. Find the AI sound enhancer for speakers and microphone and make sure they are both off. It was an instant fix for me.

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rujaiswal

Newcomer

this worked for me thank you sooo much! not even tech support for Asus could help me!

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pepo

Newcomer

Hey, everyone.

I have the same problem. Last month I got a new ASUS Vivobook 15 (Windows 11 Pro) laptop and everything was working great, but since two days ago I've had this issue with the zoom speakers. I don't know what to do 'cause any other apps such as youtube, google meet or spotify are playing well. Hope you can answer if you find any solution.

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Newcomer

I have this exact same computer. When I join without computer audio the test speaker works!!! As soon as I join with it the test speaker just clicks then nothing. With computer audio on everyone can hear me and I them but the quality is terrible and if I record the meeting the sound is so garble you can’t hear what I am saying. Did you find a fix?

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CA_Stern

Newcomer

@DebbieraaencztI haven't found a fix, but I also haven't had much trouble recently. I still get the problem where the person on the other end can hear an echo of themselves, but usually I just change the microphone and that works. Or I use push to talk. I really think it has something to do with NVIDIA broadcast. Do you use NVIDIA broadcast?

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Greg_Bln

Newcomer

Same here, test is fine, but no sound during the calls. All other apps/services work fine. The stock price stands for itself...

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Newcomer

Try turning off the AI sound enhancer. It worked for me.

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aleexus

Newcomer

I have the same problem. I've been using zoom for years now and have pretty good understanding of the audio settings. Test sound works for 1 second then it stops. mic is working. mic and audio works on all other video call services.

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Newcomer

Same here. Even though the test doesn’t work people can still here me but the quality is attrocious. What is weird is that if I turn off computer audio, the test then works loud and clear but nobody can here me. Totally back to front. I’d lve to know if you have found an answer to this issue. I’m on an Asus Vivobook 15 by the way. Brand new pc!!! The same settings on my old pc (an HP) work well for audio, but it’s soooo slow.

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CA_Stern

Newcomer

I am having the same issue. Before a meeting starts, I select "Test Computer Audio". Then, when I select "Test Speaker" I hear a split second of sound, then it stops. I can change to other output devices and I only hear the audio without fail when I select the audio on my HDMI monitor. Otherwise, my laptop's onboard speakers, my 3.5mm plug speakers, and my NVIDIA Broadcast speakers all do the same thing. I have a sneaky suspicion that it has to do with the NVIDIA Broadcast. Whenever I plug in my USB headset, I can get that to work fine but I don't want to wear that when I am on a business meeting call. I have checked the Windows Volume Mixer. I have also tried adjusting and resetting other settings with no success. Has anyone found a fix???

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zoom_Echo

Newcomer

I am having the same issue and even though I am able to get into meetings, I have to mute my self everytime I done speaking because everyone can hear an echo from my side.

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CA_Stern

Newcomer

I'm glad you mentioned this... I forgot to mention that I had this same issue on a recent Zoom call where the person on the other side asked me to change my audio settings because he could hear himself as an echo and it was super distracting to him.

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