Customer Success Hub

Hi,We are a private language school and would like to upgrade our plan to Zoom for Education. When I try to do it there is a message:"Zoom Education licenses are intended for student, faculty, staff and alumni for pedagogical interaction within a classroom environment, or the administration thereof and may not be used for any commercial purpose. Zoom Education licenses may not be purchased by hospitals, medical centers, clinics, or other affiliated organizations not specifically involving student and faculty and pedagogical interactions within a classroom environment or the administration thereof." Our main company subject is Education, language courses, etc.Why can't I upgrade it?Thank you in advance!

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Hello Colleagues! I'm a Zoomophile! Love nearly everything about it, but I'd really like a way for the host to view all breakout rooms on one screen. I've done live testing on Zoom before where students are in breakout rooms, but as a host, I needed to hop into each room frequently and it's just annoying. Has anyone found any way around this or have any good ideas with live testing using Zoom? (with the pandemic I completely restructured exams and moved away from live proctoring (proctorio, lockdown browser, etc.), but in my current position, I'd like to be able to provide options to colleagues)

Hi!   We would like to organize an MOOC being streamed live, aimed at education policy makers and educators, at large. Has anyone had any issues with using Breakout rooms for such events?  I was really bummed to read that breakout rooms are not allowed under Webinars!   Thanks!

Hello I would value advice on whether there is a way of configuring Zoom to enable a mouse pointer on a Windows machine to be included in screen recording. I want to point to text while I am speaking but I am not sure if the pointing can be recorded.Thanks in advance!

At our University, we have a main Zoom account with most of the users, but we also have a number of subaccounts for individual schools that need different settings (HIPAA compliance at the med school, for example).  This article suggests that by linking all of the subaccounts under an organization, all of the subaccounts will be able to work together with meeting invitees and alternative hosts (the med school can invite a user from the business school as an alternative host, etc).   Has anyone tried it?  Looking for pitfalls before we try implementing it in the middle of a semester. Thanks in advance.

We have a pro membership and I have been scheduling my own meetings with participants. I need for my staff to be able to schedule my meetings for me when they make appointments but allow me to continue to be the full and only host of the meeting (unless I pass it on to somebody else).   I am the "licensed" user of the software and they have "guest" membership status under my license.  Do I need to purchase a license for each person to be able to schedule meetings for me or can I give them some kind of permission? 

Subscription cost for educational groups in developing countries are not affordable, is there an opportunity for groups of schools to share a subscription or monthly ‘extended ‘ sessions for free accounts to host parent meetings and staff meetings ?

Hi, We are a smaller, private school in Hungary owning free accounts (every teacher a seperate one). We'd like to upgrade to Pro (or the best solution we need), but there's a feature I couldn't find anywhere, and we need it:-Is there a main account, where we can see all the meeting our teachers opened? This way it is easier to count all the classes we take, but the teachers still could have seperate Meeting ID.Is there a way to get this organized feature?Thank you,Kata

Hi.  I use zoom for college class. This kind of experience never happened before in other zoom classes. Whenever I share my powerpoint screen, the participants' screen disappear. When a student joined zoom, video panel pop out and disappear immediately. I check the meeting control - "show video panel" but still nothing solved.  Is it error? Should I reinstall Zoom? 

Hello Everyone,   We’re excited to have you in the Zoom Education Community! Whether you’re a seasoned teacher, principal, administrator, or a life-long-learner simply exploring, just know that everybody belongs in our Zoom community!     Explore, engage, and enjoy! Do not hesitate to ask questions and start new conversations. We have a treasure trove of knowledge in this community! Take a look around, you might see some familiar faces and make some new connections.  Join the conversation! Reply to this post with a response to my question: What are you still curious about for the fall? Explore our product channels, marketplace, and community help center for extensive self-help solutions.  Know this... Zoom for Education is a fluid site offering tips, tutorials, and solutions for your room, spaces and campus.  Part of this beta stage includes gaining feedback from community members like you on how things are going and how to improve the Zoom community expe

I am the owner and administrator of our ZOOM account.I am trying to turn on the Children's Education Status for all three age ranges listed.Whenever I go to save, I receive the following message: Invalid input parameter: orgRole Any suggestions?Thanks

I want to sign up for a school zoom account but I don't know how. I have a valid school email and signed up for a zoom account but it's still limited to 40p. I don't know if Zoom has a free version for education and I don't know how to upgrade my acc

Hi, my name is Diana. I was wondering when the recordings for the Zoom Academy will be available? I would like to share them with my colleagues. 

Hello all,  I am posting this here as an FYI for all Higher Education customers. This may or may not affect you depending on whether you serve students under the age of 18. If you believe you do, especially if you offer enrichment camps etc, you may want to read the communication.  If you do not, then you can ignore this post.  Here is the link to the communication. https://community.zoom.com/t5/Primary-and-Secondary/Important-Message-to-all-K12-School-Accounts-Children-s/m-p/11119/highlight/true#M131   We take privacy seriously at Zoom and this change is a part of our commitment to continuously enhance the privacy of our platform. If you have any questions or concerns, please feel free to reach out to your CSM for assistance, or refer to our help article or reach out to our Support Team. Thank you for choosing Zoom.

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I recently switched from an HP laptop to an Airbook Mac Pro. I embedded links to videos and games in my PowerPoints. How do I access them? With the HP ,I use to open all the links before class and then choose them from the “share screen” . That doesn’t seem to work with the Airbookthanks for any help you can offer 

I present a quiz to students through PPT.I'd like to give them some background music while they're taking the quiz.Tell me how to apply background music in ZOOM.

Two questions:1. Is there a definitive way to tell if my school district Zoom account has the 40 minute restriction removed? The website states that I should see a banner indicating that the 40 minute limit is no longer in place. However, I do not see that in my account. Is there another way to tell? Maybe a setting that is there by default?2. Once a colleague signs up for a Zoom account, do they automatically get the time restriction lifted if they have signed up using our school district email account?

What's the best/easiest way to keep current with new Zoom features? How do we come to know what we don't know it (or third parties) can do?

Quickie -  MIT reaches out and says, "We want to host webinar sessions that matches our on-site specialists with noted Bio-Engineers from a partnering group, and make seminars and events accessible to learners from multiple countries. We have interpreters ready to support." Enter - Zoom w/ Interpretation tools enabled. Yay! Here was just one of the language instructional slides we had scrolling in a loop across multiple languages as learners from Brazil, Portugal, South Korea, Japan, Chile, Sweden, Germany, etc...logged in. So great!

hi. I recently starting teaching for a community college. When I went in to use zoom, it gave me an error code 1001. I think it might have something to do with having 2 other accounts, one with another university and one with yahoo. How do i fix this. I am becoming frustrated.

The work of employees depends a lot on the environment in which they are working. A positive environment not only improves teamwork, productivity, reduces stress but also enhances the retention of the workforce. Job satisfaction, collaboration, and work performance are all enhanced. Some ways to build a positive environment are- The material environment also plays a crucial role in determining the work culture of the company. Natural lighting, comfortable furniture such as an Adjustable Computer Desk, and open room prevent feeling claustrophobic and reduce tension resulting in a positive environment. Reward and Recognition. Employees need to feel valued at work, and they need to know that their contributions are adding meaning to the business overall. It is important to motivate your employees by recognizing them for their work. Bring in a positive work culture where talented employees are appreciated in the right manner. Other things also matter, like having some r

We are attempting to run a training course. We want to:Broadcast trainers (my) screen.We want to see the delegates screen (shared) in a quad view (4 attendees) as well as their faces/cameras to see what they are clicking on and how they are progressing. (Have figured out how to switch between screens being broadcast but want to put all monitors up on one large screen)How can we achieve this with Zoom?We purchased "rooms" as we thought it supported this functionality; did we buy the correct product?I have set up a "training" room and attempting to make it "online" but we are stuck "offline".If this is not the right product; please suggest the best way to achieve the above? Is it even possible iwth zoom? 

I used to be able to access ccp.zoom.us and come to the Community College of Philadelphia ZOOM page for which I am registered. Now it doesn't come up. Instead I am sent to the zoom.us page. I need to be on ccp.zoom.us to teach my 90-Minute long classes. When I am on as a BASIC member, I am limited to 40 Minutes. Why could I access ccp.zoom.us before But can Not now?