Community Resources

I'm wondering if it's possible to move a meeting from a free account to a paid account.

Paying for monthly for Zoom 1 pro (quoted as £12.99pm) but payments are steadily going up. Confused as I haven't changed anything in terms of what I'm using. Started at £7.15 for intro offer, in November 2022 went up to :£14.39 for 4 months, in March 23 went up to £15.59 for 2 months, then in MAY 23 to now its £17.80. I'm confused! Does how you pay (credit/debit cards) make a difference to how much they charge? Any advice would be great.

A previous manager of our company has left, I am the licensee, but I need to delete here account and swap it with another managers email, but I don't have access to the old staff members account. How can I make this happen?Tks 

Hi, I just ordered yesterday the Pro Zoom. There have been trouble by the payment. The windows disapeared for finishing. So I logged in in my Onlinebanking and finished the payment. Today I have got an Email, that the payment was rejected.So how can I do now, because I payed the account.If I start the transaction one more time I would  pay double. 

I recently subscribed to zoom pro.  How do i switch from BASIC ACCOUNT TO A ZOOM pro account?  I've paid and I have been charged already but my account still shows 40 minute basic plan.

I am currently President of our local woman’s club and last year I set up a personal Zoom account to hold board of director meetings. In gmail, I created a gmail account like this: la***************. As the owner of the Zoom account, I used that new gmail address and thus I am the sole administrator of the account. Billing for the account comes to my personal email address. I have added 2 other club members as users only, not admins, so they can hold their own meetings but thus with a time limit on the meetings. As of Nov 1, I will no longer be President and want to know how to proceed to transfer the account to the new President. The new President will be one of the other members currently on the account. In addition, the new President will want the billing to be to a club email rather than her own personal email. This whole transfer is confusing to us and would like some guidance. Thank you in advance. 

When trying to select the start and end date for the payment and invoice history, the always the same date appears for both. So no time frame can be selected, only just ONE day.If you click on the start date and then on the end date ("to") the start date will change to the end date. Not very useful. 

Where do I find my invoices so I can download them?  I was told by support that I can find them on the portal.  What am I missing? :0

Mam wykupiony plan za 14,99eur i miałam do tej pory nielimitowane spotkania. Ostatnio dodałam użytkownika do swojego konta i limit spotkań zmniejszył się do 40 min. Kiedy usunęłam użytkownika nic się nie zmieniło nadal mam limit 40 min, mimo że jestem jedynym użytkownikiem konta. Jak to zmienić.

I'm just now learning my pro subscription does not include live or chat support. When did this happen? Can I pay to talk to someone just once? The "online" resources are not helpful to my issue. I'm trying to do what a couple of my associates have done in the past by speaking to a Zoom tech advisor on the phone. How do I speak to a human at Zoom? What level of subscription do I need?

Why is it that if you reassign a license to another user, then this license is blocked and not assigned to anyone? There was no problem with this before.

My zoom account ***********was locked. I don’t know why I cannot login to the class meeting . Pls unlock it for me!!!!!!!!!!!!!!!!!!!!!

Why is my Zoom timing out at 40minutes? My plan is not basic but pro. I have been using it for the last one year but of late it times meetings out.

To change my billing contact I get, after 5 trials with 2 different new master-cards "Required Field Not Completed: State/Province"

Hello,I have 2 email addresses and I have a zoom account on each, one is a free account and the other is paid. I would like to move the paid account from the current email address it is associated with to my other email.When go on my paid account, and try to edit the email address in my profile, I get an error message stating that the new email address has already been used.How do I solve this? I don't want to close my paid zoom account as I have meetings set on it, but need to get rid of the email address it is connected with. 

another team member locked us out for 30 minutes. We have a meeting in 11 minutes.  I am the admin. How do I "UN-lock" our account. TIA!!!!

Hi Ray, I have one zoom pro account and two free with different email accounts. I want to merge the three of them. How do I do that? Thanks.

Hi, suddenly my zoom account has been downgraded to a non-paid account and it also shows an outstanding for approx $30/- does any one have any idea, what this could be about? earlier last week i checked it showed my plan validity till June 24. And suddenly it's downgraded and i don't even have access to live chat with customer support.  Can someone guide me with this. Thanks in advance.

Hello all,I used to have paid account of zoom and i have managed to save couple of meetings to my cloud storage. However, since i dont do online meetings anymore, i have not prolonged my subscription. I had not cleared my cloud storage before my account has been downgraded to free, and now i am getting email notifications of a full storage on daily basis. I cannot enter the recording settings (where i could disable them), because i do not have paid subscription.Is there any other way how to disable them? because it is annoying as hell...Thanks for help.

Can I purchase 30GB of cloud storage for an annual subscription instead of monthly payments?

What a horrible customer service experience! I spent 32 minutes on the phone WAITING to speak to a person and when I told her in a polite voice what a horrendous CS experience it was, she hung up on me. Really!? For a company that markets themselves as essentially a communication entity, Zoom is a joke. 

Eu tinha um plano profissional. Cancelei meu cartão, incluí outro para cobranças. Eles já debitaram, mas meu plano não muda de básico para pago. 

アップグレードしたのですが反映されず、アカウントナンバーも発行されていますが変更できません。請求書も反映されていません。どのようにセッティングしたら良いのでしょうか？

Will I have to pay for Zoom Room after my free trial subscription ends? And how to cancel subscription before I paid?

Hello,  I pay for several plans with Zoom for over 30 employees and i'm not able to receive any support.I call your phone number and it asks to verify my account with meeting id and host id and Input the correct numbers only to hear that my account is not able to be found.I've tried your chat bot and it's literally a glorified option of searching the knowledge base using questions, which isn't helpful in the support that I need.I have a user that is needing their email address changed but in order to do so, Zoom says I need to get a code from the previous email, even though i'm an "administrator", I don't seem to have the rights to just push through the request, which is terrible as the other email account is not availalble.Please someone contact me at your earliest convenience, I don't understand how i'm not able to reach support. I pay this company tons of money and have reached out roughly 5 times over the past 3 years.