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Need to drop from 4 or 5 users to just one in my subscription and am not able to do that on my own. How can I accomplish this?

I made a one-time payment of $15.99 to Zoom on December 31, 2023, and was surprised to see that another payment was processed today. The details are as follows: Account Number: ********** Payment Method: PayPal Payment Date: 01/31/2024 Amount: 15.99 US Dollar   I was very clear I made a one-time payment and didn't check the automatic payment. I used it twice after payment because I needed to use the app without interruption. I was surprised that a payment of $15.99 was processed. I have gone ahead to canceled the subscription on Zoom but want my payment refunded.

Hi, I'm getting rid of Google Workspace and so I'd like to change my login method from using the Google sign-in to a regular email and password. I've seen the help article that says to log out, then sign up using the regular method but the verification email that I receive is not a code but rather a message saying that I've already created an account under that email. Any help is appreciated. Thanks,Chris

Thanks in advance!I configured Zoom SSO with Microsoft Azure/Entra. It's working - however I need to exclude a couple of users from the SSO requirement.I've turned ON Advanced / Security / Sign-in Methods / "Allow users to sign in with Single Sign-On (SSO)" and added the two users who can bypass SSO sign-in.When I turn OFF "Allow users to sign in with work email", those two users are prohibited from using their email/password credentials using this login link... https://zoom.us/signin#/login - I get this error message: "Unable to sign into your account. Please try the other listed methods."If I turn "Allow users to sign in with Single Sign-On (SSO)" ON, it permits ALL users to use the email/password credentials.What am I missing?

Last year, I purchased a once-off add-on to increase my meeting capacity to 300 (from the 100 limit). Is this no longer possible?  

My account was disabled by the authorities one year ago for some unknown reason, but now I have received the bill again.Now ordinary users cannot contact support and do not reply when they submit a ticket.I'm very angry. This is a robbery. I can't login to my account and cancel my subscription. Will I still be charged my credit card next year?

Our organization is paying for the Pro account; I and another person have the rights to schedule meetings. However, when I schedule a meeting it has me under basic so the meetings last for only 40 minutes. Why is that? We are paying for the pro service. I am unable to make any changes. 

Hi I wanted to find out, does zoom automatically renew the subscription as long as the plan is not cancelled?

Dear Zoom,I want to report the death of one of your customers. I have a number of issues:1. Nowhere on your webpages is there a place to notify you of this.2. Your chatbot does not understand the request.3. Billing support requires information I do not possess.4. Your telephone line requires input of information I do not possess.5. To find a general email address I had to search the Internet. 6. Your email response was to refer me back to your main pagesThis is not only poor customer service, but comes at a time when I am dealing with the death of a relative.Would you please let me know, by return, how I can report this bereavement to a human being at your offices, bearing in mind that I have only the basic personal information about him, and no specific account details other than a recent payment made to you.

Buena tarde y una disculpa porque no me siento satisfecho en el soporte que se brinda, tengo semanas buscando que me cambien el nombre legal que esta registrado en mis facturas y no se me brinda informacion ni apoyo por parte de alguien calificado o que en verdad quiera ayudarme, de verdad esta muy mal el apoyo y tarda mucho, ya van varias veces que explico lo mismo y lo que quiero y solo preguntas de lo mismo. no puedo con mas estoy arto

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Hello, My account was disabled 2 years ago.  I am the admin and all I'm trying to do is to cancel the subscription but I cannot login to do so because my account is disabled.   Will someone PLEASE help with this issue? Thanks!

Everywhere I looked on the Zoom site it is stated that Zoom One Pro annual fee is £119.90. I have just been charged £143.88.Is there a way of letting me know beforehand of any additional charges before the amount is taken from my account?This appears to me to be a basic courtesy.Also. I would like the information regarding the cancellation procedure to be clearer.ThanksH

Hi everyone, trying and renew my subscription and add a new card instead of an expired one, but no success on it. Always get a message that my card cant be processed and it may be an issue with a bank. I've my bank and there are no restrictions on my card. Zoom, take my money ) 

Please consider and check the actual basis when applying for value on an annual basis. And it should be annual. But you changed to monthly (from 12 months to 10 months, why? Reference INV193995371 INV193995444) to use in deciding to renew annually. In the near futurethank you

I have a Zoom Business one plan with 10 licences.I want to use one of these licences for an email address that already has a free account.When I try to use the email address, Zoom says it's already in use.If I close the free account, will I be able to give the email address that was associated with that account one of my licences?

I have a problem upgrading my accountI've already purchased zoom product to upgrade basic to pro in January 16th transaction on 09.53 Indonesian Timeand the bank told me that the payment is successfullI hope I can get the solution soon from zoom to upgrade my account zoom into pro

My Invoice Number: INV237102704 is paid and processed.  But my account status shows payment pending. I have logged off from all devices and still showing as pa

I want to change my currency setting from USD to INR and I am not able to get a drop down. It seems I can't change. I need to change it please. Any advice what can I do or whom I can approach?

On January 15, 2024, I decided to cancel my monthly plan as the promotional period had ended, and I was contemplating switching to the annual plan. However, upon the expiration of my plan, I received a renewal message prompting me to renew. The message advertised a rate of USD 8 for each subscription period until cancellation. Enticed by what seemed like a favorable offer, I proceeded to renew, only to be charged USD 16. Immediately realizing the discrepancy, I cancelled the plan and engaged with support three times, each session lasting 90 minutes. Unfortunately, the support team disregarded the renewal message displayed on the Zoom platform and maintained the erroneous charge.This experience was highly disappointing and reflects poorly on Zoom. I have decided to discontinue using Zoom after this incident. While they may retain the money, the reputational cost will likely surpass the financial loss.

I need to pay Zoom's installments this month, but I don't know why it doesn't want to withdraw the installments and refuses the payment process that I use every month.Knowing that I paid the previous months using the same payment methodBecause I tried so many times, I can't even change the payment methodHe also refuses to pay directly from my Visa card, and I used more than one Visa card, and the result is the same 

I want to renew my subscription for zoom pro and conference room connector for one user which sums up to $648.9 and have already entered all the information for my payment method but the button for placing an order does not allow(work not clickable) me to place the order unless I increase the number of users which also increases the subscription fee, but I want to pay for one user only, please need your assistance. 

Solicito el reintegro del debito incorrecto en mi tarjeta de credito , tambien solicito la baja del servicio que no solicite.

Hi everyone, This has been a major issue for us - How to delete CORP account user and transfer any of their already scheduled future meetings to a non-CORP paid account user. I am not even able to add "alternative host" to an existing meeting when the co-host has fully paid PRO account, only they're NOT on our CORP account Can someone please assist? Support is not helpful though I have a ticket for a week ThanksBoyan 

I started to use zooming as personal meeting host last month, and I paid all my requires but still I have hard time to do a schedule and meeting? the app gives me only 40 minutes why? can someone help. I cannot even get a right agent to help me online?