I have an account that disabled one year ago, and I got billed again now

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My account was disabled by the authorities one year ago for some unknown reason, but now I have received the bill again.

Now ordinary users cannot contact support and do not reply when they submit a ticket.

I'm very angry. This is a robbery. I can't login to my account and cancel my subscription. Will I still be charged my credit card next year?

Billing & Invoices

S_K

Employee

@accprudentia

I don't see any record of your account being disabled on Zoom's end. Account number 5043081220 was automatically renewed on August 11, 2023. Auto-renewal is explained in our Terms of Service.

If you are unable to access your account, you can submit a request for assistance here.

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accprudentiaAuthor

Explorer

Are you kidding me? How can I log into a disabled account? My other account, please think with your head

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A

accprudentiaAuthor

Explorer

Are you kidding me? How can I log into a disabled account? My other account, please think with your head

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S_K

Employee

100% serious and definitely thinking with my head. I checked again, and found that account number 5043081220 is active and has never been disabled. Are you certain that you're signing into the correct account with email address acc.p******ia@g**il.com (security prevents revealing the full email address in this forum).

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