Community Resources

I would like to discuss cancelling service.  Terms state that I must cancel in writing at least 30 before end of term.  I am unable to get to the correct department or person to start this process.     Can someone walk me through it?

I want to stop my addons blilling

Dear zoomers, please help how to stop my billing. I don’t need the whole package of services any more. thank you.   olga

I would kindly ask Zoom to consider to bring back the small Webinar package. My Webinars are small, very view attendees and the packages for 100 attendees fit just fine. But with the recent change and the decision to discontinue the Webinar package with max. 100 attendees will make it difficult for me to continue with Zoom for webinars. I will have to shop around to find other solutions, because my costs would basically double US$ 40 to US$ 79. For me the increase in participants doesn't add anything. So for me I am now paying double for basically the same thing. I never even got close to the n=100 limit.

I mistakenly paid an annual license which seriously affects my budge .I only wanted a monthly license. What can I do?I work for a public school that does not give any extra money to pay zoom.  

Dear zoom, I have just placed a pro order on zoom.us . I would actually like to place a monthly order, but when coming to payment part, I didn't notice zoom had chose annual for me and I was charged the whole year fee. May I ask, How can I change to monthly package and will I be refunded the annual fee? Thank you zoom team.

How to Use Topics and Tags.   How to Use Topics. Topics are used within a community to help categorize posts. Topics enable you to categorize the content you write based on the content in the article. For example, in a discussion about  Zoom meetings, you might apply a topic like “virtual backgrounds”. Unlike tags, topics are created by the community admins and are managed for consistency and need. Authors can choose/apply topics from a predefined list.    How do I add a topic to my post? To add a topic to a new post:  Begin by starting a new discussion.  In the Topics field, start typing the topic or choose one from the predefined list underneath Choose a Topic. If you add multiple topics, you must separate them with commas. To subscribe to a topic: When you subscribe to a topic, you will be notified by email when a new post is assigned to that topic. From a particular post assigned to that topic, click on the topic to filter by that topic.

    Be respectful. Respect other community members by maintaining a positive tone and helpful attitude. Even if you disagree with someone, please refrain from name-calling or responding in a derogatory manner. Always think before you post.   Maintain professionalism. Please stay on topic and provide relevant contributions. Avoid any act of hate speech, inappropriate, abusive, or offensive language. Please refrain from posting false or misleading information and unsolicited advertisements. Do not spam the community with promotional or commercial content and duplicate posts. Please refrain from posting messages to the Community that are commercially oriented. If you receive requests for information from media or other Community members, a good way to respond is to point the inquirer toward Zoom's press team (press@zoom.us). Community usernames must be respectful and accurate. Please refrain from creating usernames that are offensive, misleading, or imper

Update your profile.You wouldn't walk into a meeting with a paper bag over your head, right? Your presence online is just as important. Add an avatar image, share any biographical information, and invite others to get to know you!Search first.There is a lot of content within this community, and oftentimes, frequently asked questions and answers already exist. Therefore, we encourage you to search the community first to see if your question has already been asked and answered.Ask a question.If you don't see the answer to your question, feel free to ask a new question. Be sure to ask your question in the relevant forum. Be specific in your subject line, as it is most helpful to include a concise title that most closely captures your question. Community peers and subject matter experts will then provide helpful solutions to help you solve your problem.Collaborate.We love to help our customers here at Zoom, but we also love to see our customers helping each other.Build your reputation.As y

How to Reply to Questions.  We encourage you to show off your Zoom expertise and knowledge by providing helpful replies to discussions and accepted solutions. The easiest way to find posts that are still in need of a reply is within the Unanswered tab on the Recent Activity feed from any category or board page.    To reply to a question: Click the question you want to answer. Click Reply. Type your response. You can also include links to other websites, images, or videos Add attachments, format the text in your answer, and check your spelling, if needed. Click Reply. To reply to a response on a discussion post: Go to the discussion post where you want to post a comment. Click Reply on the response you want to respond to. Type your response and click Reply. To accept an answer as a solution: When community members answer one of your questions, you can choose the answer or answers you think are the most useful, helpful, or accurate and mark them as a solution. I

How to Ask a Question.   We encourage you to first search the community for already posted questions and answers before submitting a new question. However, if you believe your question has not yet been asked, here are some helpful steps to follow for how to ask a good question.    To ask a new question: Click the Start a discussion button on the relevant page.     Type your subject line. Tip: Make your subject clear and concise. To prevent duplicate questions, posts that may be similar to your subject will be suggested in a dropdown list. If starting a discussion from the homepage or a category page, select the relevant board by clicking the Choose a Board dropdown menu (e.g. select “Meetings” if your question is about Zoom Meetings).       In the Body field, type your message. Provide as much detail as you can to help others best understand where you need support.  Format and spell check your message, as needed. If applic

How to Search the Zoom Community.   There is a lot of content within the community, and oftentimes, frequently asked questions and answers already exist. Therefore, we encourage you to search the community first to see if your question has already been asked and answered.    How to search using the text field Type your search term in the search field labeled Search the Zoom Community. You can find the search field at the top of any community page.   As you begin typing your search term, the system will populate relevant suggested search results. Search results will populate relevant posts, users, private messages, and places based on the keyword or phrase you are searching for.  Note: To disable suggestions, click Turn off suggestions underneath the search results list. To re-enable suggestions, click Turn on suggestions underneath the search field.  If you do not find what you are looking for with the predictive suggested search results, click E

How to Use Bookmarks.   Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.   To bookmark a piece of content: Go to the item you want to bookmark. To bookmark a location, choose Options > Bookmark. To bookmark a specific post, go to the post and choose Options > Bookmark.     To view and manage your bookmarks: Go to Settings > My Settings > Subscriptions & Notifications > My Bookmarks.   You can click a bookmark to go to the item. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.  

How to Manage Your Subscriptions and Notifications.   Community subscriptions help you stay up to date on community activity that is of most interest to you. By receiving notifications on community activity, you can stay alert on new posts, replies to posts, and helpful solutions provided. You can subscribe to receive notifications for a specific category, board, or post. To turn on notifications, click the subscribe button under the “Options” dropdown.    Subscriptions To subscribe to a piece of content: Navigate to the post you want to subscribe to. Click Options > Subscribe.  Note: You will be automatically subscribed to any post you reply to.   To subscribe to a specific board or category: Navigate to the board or category you want to subscribe to. Click Options > Subscribe. Note: You will then receive notifications regarding any new content posted in the particular space.   To view and manage your subscriptions: Click the Settings&

How to Update Your Avatar Image.    Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page. To view and update your avatar image, follow the below steps.   When on your profile, you can click the  pencil icon next to your current avatar image, or you can go to Settings > My settings > Avatars.     We encourage choosing an avatar from the Zoom Avatars collection in the From The Community tab, but you can upload your own image if desired.        To upload your own image, choose one of the following methods: Click Upload an avatar > From My Computer > Browse. Select your desired image and click Save. Resize/reposition the rectangle to crop/frame your avatar. Then, click Save and Continue. Follow the same steps for your message thumbnail and click Save.  Click From my Albums and

How to Update Your Profile.   Your community profile is a reflection of your online presence. Within your community profile, you can manage your username,  avatar image, notifications, badges, and personal activity.    My profile Click My Account in the top right corner. In the dropdown, select Community Profile.  In your profile header, you can see your username, rank title, join date, user activity stats, and earned badges.  Recent Notifications and Private Stats can be found as your scroll down on your profile page.  Any information included in your profile will be publicly visible to anyone.  My settings Click Settings  in the top right corner. In the dropdown, select My settings.  Within your settings, update your such profile attributions as: Personal information Preferences Avatar image Tags Macros Subscriptions & Notifications.    Please note: While we strongly encourage all community members