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Newcomer
Jul 12, 2021 8:05 AM UTC
Question

CHANGE ANNUAL PACKAGE TO MONTHLY PACKAGE

Dear zoom, I have just placed a pro order on zoom.us . I would actually like to place a monthly order, but when coming to payment part, I didn't notice zoom had chose annual for me and I was charged the whole year fee. May I ask, How can I change to monthly package and will I be refunded the annual fee? Thank you zoom team.

    2 replies

    Community Manager
    Jul 12, 2021 4:39 PM UTC

    Hey @Heroenglish, could you please create a ticket with our billing team directly at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 . Thanks! 

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    Pat_laMorte
    Employee
    Employee
    Aug 2, 2021 11:10 PM UTC

    @Heroenglish  Were you trying to purchase EDU licenses or the pro/business level? EDU licenses are annual only.. 

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