Community Resources

Confirmation of change of email address - no access to old account. Can someone tell me how to get a confirmation email to the new account? I do not have access to the old account anymore.  

Is it possible to cancel the auto-renewal subscription after the termination period (when it has already been prolongrated) und will the annual payment be refunded in this case? And why Zoom doesn't notify their users in advance that the subscription will be automatically prolongated unless cancelled by the last day of the current subscription?

we are facing an issue with our credit card. It takes a time to solve 10-15 days. But our due date is Jan 10, 2023. So how many days shall we use the service without payment?

Ich habe ein Credit BalanceAdjustment. ABER WO IST DAS ZU SEHEN? Am 7.3.2023 wird ein neues Abo fällig. Das soll von dem Credit BalanceAdjustment bezahlt werden. WIE GEHT DAS?

Se alguém puder me ajudar, quero cadastrar o novo e-mail(***********) para substituir o e-mail (***********)  que não existe mais. Por isto não tenho mais acesso a ele para confirmar a atualização para o (***********) Podem me enviar o passo a passo para resolver este problema ao e-mail: jiruce$gmail.com. Muito lhes sou grata

je ne comprends pas  dès que je me suis inscrite à zoom payant il était annoncé  une facture de 13 euros 99ce qui est toujours le cas sauf que en réalité  on me retire à chaque fois 16 euros 79est ce votre cas     ???   est-ce normal     ???merci pour vos réponses 

My PAID Zoom account got linked to someone else's paid Zoom account (in effect, my account was folded under another person's account).  My paid account was downgraded to a Basic account, a refund was given to another person and I don't know how to restore my PAID Zoom account.  What do I do??

I currently have a USA Zoom account but have relocated to Canada. How do I transfer my account to a CDN payment system without interrupting my services? TIA  

Hello friends, I had been using Zoom for a couple of years joining in people talks. that was I had a free account, then. but last year I thought, I might try to do some talks myself so I bought a paid one. but I never used it much or and I wasn't successful at it. As it happened I had to change my bank account, it got hacked. so this year after my paid account finished and Zoom, couldn't get their money, They keep sending me emails saying to pay. ? How can I tell them I have no need for a paid account? Can someone advise me pls, and I hope that I still can Join other zoom rooms without trouble? Thanks for your help in advance .email address *********** thanks Abla  

I'm trying to create an account to one new employee and I've tried a several time but I never receiving the email with the verification code to be able to create the account. We are more than 20 people and all goes well with all other account but this one bother me.... I can't try with another email address because he have only one name 🙂 and it's impossible that someone else already have this email address because it's in relation with our company name.   Just to make sure to not receive this answer, yes I already looked into the spam !!!   Thanks for any solution since it's impossible to talk to someone from Zoom. Only the poor robot chat.......

I have two accounts-a free one with my personal email address, and one for work with my work email address. In my work account profile, I have my work email address listed. Despite this, when I schedule meetings through my work account, it still sends the invitation from my personal email address. How do I get Zoom to send the invitation from my work email address? Thanks in advance for your help! 

Hola, Me pueden explicar algo por favor, tengo muchas dudas, hoy retome mi plan de 15 us estaba trabajando con el plan gratuito. Y como antes ya  tenía este plan, sabía que  tiene tiempo ilimitado, y hoy que volví a contratar me di cuenta que solo tiene 40 minutos de tiempo.  No se si es porque aun no se actualiza y eso se demora o si ahora ese plan tiene solo 40 minutos. Estoy confunida.   Gracias por ayudarme a entender.     Vero

Hello everyone, My account is linked to an old email that was hacked and I no longer have acces... So everytime I tryed to log in it asks me a "verification code" THAT I NO LONGER HAVE access... what can I do??? Every option that I searched on the internet tells me to log in first (🙎🙎)   HELPP

Please can anyone assist me with this issue: 'Something went wrong when trying to place your order. Please try placing the order again and make sure to disable pop-up blockers when subscribing since it may conflict with the recaptcha. If the issue persists try another browser or contact Zoom for assistance via email' I keep getting this alert when I try to upgrade my new zoom account.

i can´t delete my credit card data from zoom after cancel muy pro acount a going back to free acount

Hi Guys, I'm needing to change my card details and cannot find the path through billing to do what should be a simple task! I need to know what this would be called, and preferably a simple step by step process from login to getting to the desired location to allow the changes to be made. Can anyone assist please?  

Why dont we get our invoices i paid in full last year but still had to pay in in january.still waiting for a response .

Anyone know how I can update my software?  It is saying I have to update, but an IT specialist is required.  It wont let me log in, so support wont help me because they require your meeting ID in order to help you.  Sales transfers me to billing.  And billing hasn't answered the phone.  I am currently locked out.  I am the only user/admin on my account, so there is no "IT specialist" I can lean on.  There appears to be no downloads option in my user profile. 

I have paid total fees in Nov-22 for one year and not it is showing me as basic user and in Payment section, showing as some credit of payment

Dear team   i've already pay the bill  but my account still basic plan   please help  

I canceled over year ago and was just charged $158.89 (#24011340X0019B6DM)

My account was created by a minor on my computer without my consent. Furthermore I was given no notice of the pending charge. Had I been given notice I would have cancelled this unauthorised charge. Furthermore I went through the history of this account and it appears it has never been used. I asked billing to "Please refund my money so I do not have to dispute the charge with my bank. Thank you kindly" If I don not get a response I will dispute the charge. 

Hello. I used the wrong credit card and paid for it.  Do you know if there is any way to change my credit card and re-pay?  Thank you!

Hi  How do I contact Admin IT to upgrade Zoom on my PC? I cannot start my meeting anymore until I contact admin  Thanks   

Hey guys, i wanna ask, how to fix account disabled. My account got disabled without reason. I was sign in my account and let it open, and i open my zoom settings on google. When i sign in on google my account on zoom application sign out and it said that My account got disabled. I hope zoom staff can help me, Thanks