Community Resources

Hi! I need to know if I hire the Large Meeting on June 15th, does the service last until July 15th or until June 30th?

Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, the cancel subscription button is not highlight when we are moving the cursor on it. kindly help us to cancel the invoices of last two months and cancellation of subscription. 

The trouble began when I repeatedly selected an old password for my Zoom login. (I had more than one saved in my password vault.)  I ended up locked out of Zoom before an important meeting but logged in using the password reset feature.  After the meeting, I noticed my account was "basic" and not "licensed."  When I attempt to use links for future scheduled meetings, I receive a message that "the host has not signed in."  So, it appears the licensed account is still out there somewhere, and it uses the same email address as the new, basic account. How do I regain the licensed account?

Hi. Our company is transitioning away from Zoom in the near future. I intend to keep using Zoom for my personal stuff. We use SSO to sign into Zoom and Zoom Community. It seems when we leave Zoom, I will lose access to the posts, questions, and answers associated with my work email address, since I won't be able to log into the community anymore. How can I maintain ownership of them once we no longer have the subscription? Thanks!

Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, but not able to. kindly help us to cancel the invoices of last two months and presently want to renew the plan  subscription

I left my job and now I do not have access to that email. But that's the email linked to my Zoom account. Zoom won't change my email unless I reply from that email. I emailed Zoom support for help. I got no reply from them. Do I have to create a different account?

I have a temporary issue with not being able to get a hold of the admin that manages my zoom pro account. I have an existing scheduled meeting where I need to enable "Language Interpretation" on my account (It's wild that this needs to be enabled at the admin level).  It seems like my best option may be to un-associate my account temporarily so that I can enable the "Language Interpretation" feature on the account. I want to be 100% sure that if I unassociate my account, that my existing scheduled meeting will still work with my account. Will I be able to enable "Language Interpretation" on my account, and then add the "Language Interpretation"  feature to the already scheduled meeting, as long as it hasn't started?I'll need a 'pro' account for the "Language Interpretation" feature, will I be able to do a free trial for this having already been on a pro account (but paid under my admin previously?)What are the implications with the

Sou dirigente de uma Organização Não Governamental e soube que existe a possibilidade de ter acesso gratuitamente a outros pacotes do Zoom. Atualmente estamos cadastrados no Plano Básico e qualquer mudança implica em pagamento. Como ter acesso a outros Planos gratuitamente? Obrigado

Hi, I paid and have an upgraded account with Zoom, but I recently changed my email, and when I did that, it disappeared, and now says I need an upgraded account. It is affecting my business, and if I do not get it resolved soon, will do chargeback. I don't want to, but also cannot get in touch with a human. Anyone in the community that can help? 

I was offered discounts at 2 different times and both times I tried to accept them I was rejected. How do I fix this? I have tried to call into zoom 3 times but I can never wait the amount of time that seems to be necessary

i want to know if i upgrade my account from Basic to Pro, will i be able to view my PAST 60 days meetings?

Hi All,i couldn't reach zoom email for now, seems they have changed the support email or turned it downI don't know where can I get help.I purchase Zoom one yesterday and the next invoice should be one month from now which is 11 July 23, but on my screen, it still shows that my next invoice is 18 June 23 which is 6 days from now. I don't know how to fix this error and show this error since the support email is not available anymore  could someone help me? thank you in advance  

Dear Zoom I Already upgrade account plan from basic to pro, but the fitur is still basic , what should i do to fixing this problem. Can you explain why. 

Hello,i just buy 4 licenses and going to assign the licenses to collagues. but when i put their email, it says domain were blocked.can you help me?Thank you

Was on a Basic Package initially and then upgraded to the $149.00 Package.  Believe all my sign-in info reverts back to Basic Package!   Help please!  Customer Support will not deal with Basic Subscribers.

I have tried several times to pay my monthly account charges to no avail. Each time I received a declined message.Funds are on the card. I even tried another credit card and got the same result. Please inform me on what other steps I can take to resolve this matter. I do not want to lose my account for non-payment since I am not at fault.Duncan11

Good evening, everyone, I have paid for the wrong account an annual subscription, and after I paid I realized that I was signed in by my personal account, not my business account that supposes to have the subscription I paid by mistake to my personal account, what can I do?

Zoom is trying to assign a license to a user, but the assignment is not applicable. You will only see the message You have exceeded the license assignment limit for your account.  How can I solve this problem

10:33 AMafter I login, I'm inside my account, the. need to get to screen which shows: hi lite at top= Resources, on left a menu bar called "admin", in that menu I need to select "account settings" & then "allow use of end-to-end encryption"...

Hello everyoneWe have upgraded the billing currency from Euros to US Dollars and now can't see the invoices issued for Euros. How should I handle that and see the previous invoices?thx a lot

How do I reply, view, and like the posts that everyone else is saying. Like I'm so confused right now. 

getting error while upgrading the participants number......i want to upgrade it to 500 participants so please do the needful process

bonjour  le 7 juin j'ai voulu réactiver mon abonnement et je me suis trompé j'ai pris le zoom pro, le lendemain je me suis aperçu de mon erreur et j'ai tout de suite annulé. par contre ils m'ont quand même prélevé le montant de l'abonnement. je sais que j'ai un droit de rétractation mais est ce que je peux me faire rembourser du prix de l'abonnement  merci d'avance pour votre réponse  vero60

ZOOM IDは分かるのにアカウント情報が分からなくなりました。調べる方法をご存じの方はいますか？サブスクリプションの解約をしたいのにできなくて困っています。

i am trying to upgrade my zoom account to pro,  when do  I need more than one license?